Sr. Technical Incident Manager

1 week ago

Dallas, Texas, United States KPMG Full time

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries.

Our growth is driven by delivering real results for our clients.

It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.

With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc.

and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Sr. Technical Incident Manager to join our Digital Nexus organization. This is a remote work opportunity.

Responsibilities:

  • Lead the entire incident management process and coordination of participating teams, from detection to resolution, including Major Incident response
  • Ensure the appropriate communications are sent to IT and business leadership, keeping them advised of the incident and business impact; post incident collaboration with business and technical leadership around measures to prevent recurrence and increase availability
  • Assess and identify opportunities in current incident management process to reduce false positives from monitoring alerts, balancing auto-ticketing, auto-resolution and manual intervention
  • Identify opportunities for automated incident resolution, assess financial viability/impact and participate in the development and testing of solutions
  • Drive IT Service Management requirements to the ServiceNow platform team around feature/functionality enhancements to more quickly identify user/business impact associated with Incidents and Changes, as well as improve the risk assessment for IT Change Approvals
  • Resolve complex problems with little or no guidance; research and promote specialized technical solutions independently

Qualifications:

  • Minimum eight years of recent experience supporting various infrastructure stacks, including application, hypervisor, compute, storage, Windows/Redhat Enterprise, networking supporting, multiple business applications and IT services
  • Bachelor's degree from an accredited college or university is preferred
  • Prior architecture experience around highly resilient applications and infrastructure solutions
  • Excellent verbal/written communication, organization and collaboration skills with all levels of the organization required
  • Experience working in a 24x7 IT operations environment; knowledge of Incident Management and other ITSM ITIL processes; strong technical background in a supporting discipline to analyze, design, test, document, and implement solutions for continuous availability; demonstrated experience with Service and Event Management tools; development experience preferred
  • ServiceNow experience for ITSM preferred, but equivalent experience in some ITSM SW suite; subject matter expertise in one or more technical disciplines: application, hypervisor, compute, storage, Windows/Redhat Enterprise, networking supporting, Cisco UCS, and backup
KPMG complies with all local/state regulations regarding displaying salary ranges.

If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed.

Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.

In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle.

Available benefits are based on eligibility.

Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.

Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".

Follow this link to obtain salary ranges by city outside of CA:

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.


KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law.

In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

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