Fraud & Disputes Agent

1 week ago


Las Vegas, Nevada, United States Paysign, Inc. Full time
Job DescriptionJob Description


Summary
Responsible for supporting the disputes and fraud department by analyzing fraud alerts generated by internal and external systems. Responsible for minimizing fraud exposure to our business through optimizing rules and systems as well as disputing chargebacks. Handles more complex and/or escalated customer situations regarding fraudulent account activity.

Essential Functions

• Answer inbound telephone calls from customers regarding disputes and potential fraud.

• Ability to process and apply all required adjustments to applicable accounts.

• Review of scheduled and ad-hoc reporting to decision account status.

• Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics.

• Maintain call performance and call quality goals.

• Review system alerts and respond to situations as necessary.

• Able to work with minimal supervision.

• Monitor suspicious transactions activities through review of scheduled and ad-hoc reporting to decision account status.

• Update and maintain fraud & dispute logs accurately and ensure deliver in accordance with SLAs.

• Other duties as assigned.

Supervisory Responsibilities

• This position does not have Supervisory Responsibilities/Accountabilities.

Required Skills/Abilities:

• Regular attendance and schedule flexibility required.

• Strong attention to detail required.

• Excellent written and oral skills required.

• Proficiency in Microsoft Office Suites required.

Education and Experience:

• At least 2 years of relevant experience in a customer service or similar role preferably in card services or financial services.

• High School Diploma or GED required.

Working Conditions

• Work is generally performed within an indoor office environment utilizing standard office equipment.

• General office environment requiring: frequent sitting; dexterity of hands and fingers to operate a computer keyboard and mouse; walking and standing for long periods of time; and lifting of less than 20 pounds.

• No travel is required.

Company DescriptionPaysign (NASDAQ: PAYS) is a payments and processing service provider delivering customized end-to-end solutions to individuals and companies in multiple industries. We offer prepaid and debit card programs to corporations to use in order to pay, reward, motivate and engage their clients, customers and employees. We are driven by a passion to supply payment solutions that help our partners grow and succeed.Company DescriptionPaysign (NASDAQ: PAYS) is a payments and processing service provider delivering customized end-to-end solutions to individuals and companies in multiple industries. We offer prepaid and debit card programs to corporations to use in order to pay, reward, motivate and engage their clients, customers and employees. We are driven by a passion to supply payment solutions that help our partners grow and succeed.

  • Las Vegas, Nevada, United States Gurstel Law Firm P C Full time

    Job DescriptionJudgment Entry Specialist at Gurstel Law Firm, P.C.ABOUT USGurstel Law Firm, P.C. (referred to as Gurstel) is a litigation law firm operating across multiple states, specializing in representing creditors throughout the legal collection process. Headquartered in Golden Valley, Minnesota, Gurstel has offices in various states including Arizona,...


  • Las Vegas, Nevada, United States Ascensus Full time

    Provident Trust Group, an Ascensus company, is a self-directed administrator and passive custodian that specializes in account administration, asset custody, qualified retirement account establishment including IRAs and Solo 401(k) accounts, and Corporate Trust services. Provident Trust Group offers a comprehensive range of trust and fund administration,...


  • Las Vegas, Nevada, United States Ascensus Full time

    Provident Trust Group, an Ascensus company, is a self-directed administrator and passive custodian that specializes in account administration, asset custody, qualified retirement account establishment including IRAs and Solo 401(k) accounts, and Corporate Trust services. Provident Trust Group offers a comprehensive range of trust and fund administration,...


  • Las Vegas, Nevada, United States Golden Route Operations Full time

    CityLas Vegas StateNV ShiftDay Type of ShiftFull Time DepartmentPurchasing, Receiving & Warehouse Corp Purchasing General Buyer Golden Entertainment Corporate (Las Vegas, NV) Description:Summary:Responsible for assisting in procurement of all goods and services vital to the company's operational needs. Responsible for obtaining the highest quality goods at...


  • Las Vegas, Nevada, United States tapwage Full time

    :Summary:Responsible for the day to day operation and facilitating the flow of food preparation in the kitchen. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Must effectively lead and manage up to 15 team members through all...

  • Fraud & Disputes Agent

    2 months ago


    Las Vegas, United States Paysign, Inc. Full time

    Job DescriptionJob DescriptionSummaryResponsible for supporting the disputes and fraud department by analyzing fraud alerts generated by internal and external systems. Responsible for minimizing fraud exposure to our business through optimizing rules and systems as well as disputing chargebacks. Handles more complex and/or escalated customer situations...


  • Las Vegas, United States Paysign, Inc. Full time

    Job DescriptionJob DescriptionSummaryResponsible for supporting the disputes and fraud department by analyzing fraud alerts generated by internal and external systems. Responsible for minimizing fraud exposure to our business through optimizing rules and systems as well as disputing chargebacks. Handles more complex and/or escalated customer situations...

  • Travel Booking Agent

    3 weeks ago


    Las Vegas, United States World Explorer Travel Full time

    We are seeking an outgoing individual for our Virtual Travel Booking Agent opportunity! As a Travel Booking Agent, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This opportunity is great for anyone who absolutely loves to travel and help others with planning. Travel Booking Agents...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...


  • Las Vegas, United States GAN Full time

    The Job in a Nutshell Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience. Your responsibilities will extend...

  • Customer Service

    2 weeks ago


    Las Vegas, United States GAN Full time

    Customer Service Las Vegas, NV, US **Customer Service** Customer Support Agents! Starting pay is $17 per hour! Full-Time, Graveyard Shifts immediately available GAN is a well-recognized, award-winning Global provider of iGaming platforms and services for casino operators. As such, we are in GROWTH MODE and our clients and customers are too! Our Customer...


  • Las Vegas, United States Treasure Island Hotel Full time

    Specific Job Functions: * Process invoices for various property accounts including wholesale, group / convention, show ticket, city ledger, banquet / catering, Executive, temporary accounts and hotel skips * Reconcile commission checks for travel agents * Process late charges, after-departure marketing comps and adjustments * Reconcile hotel credit card...


  • Las Vegas, United States GAN Full time

    Customer Service Las Vegas, NV, US **Customer Service** Customer Support Agents! Starting pay is $17 per hour! Full-Time, Graveyard Shifts immediately available GAN is a well-recognized, award-winning Global provider of iGaming platforms and services for casino operators. As such, we are in GROWTH MODE and our clients and customers are too! Our Customer...


  • Las Vegas, United States GAN Full time

    Customer Service Las Vegas, NV, US **Customer Service** Customer Support Agents! Starting pay is $17 per hour! Full-Time, Graveyard Shifts immediately available GAN is a well-recognized, award-winning Global provider of iGaming platforms and services for casino operators. As such, we are in GROWTH MODE and our clients and customers are too! Our Customer...


  • Las Vegas, United States SISU Enlightened Protection LLC Full time

    Job DescriptionJob DescriptionSISU Enlightened Protection (NV PILB LIC# 4026) is an exclusive team of modern day Samurai who focus on the darkness so others can focus on the light. The company provides the best personal protection available for clients in need of it. It also provides next level security for select venues and events. SISU is actively seeking...


  • Las Vegas, United States SISU Enlightened Protection LLC Full time

    Job DescriptionJob DescriptionSISU Enlightened Protection (NV PILB LIC# 4026) is an exclusive team of modern day Samurai who focus on the darkness so others can focus on the light. The company provides the best personal protection available for clients in need of it. It also provides next level security for select venues and events. SISU is actively seeking...


  • Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionTABLE GAMES FLOOR SUPERVISORJOB OVERVIEW Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking...


  • Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionTABLE GAMES FLOOR SUPERVISORJOB OVERVIEW Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking...


  • Las Vegas, United States David Saxe Productions Full time

    Job DetailsJob Location V Theater Group LLC - Las Vegas, NV Salary Range $18.00 - $18.00 Hourly Job Shift Any Job Category Admin - Clerical DescriptionBOX OFFICE SUPERVISOR You'll never feel boxed in at our office! We are seeking people with charm, a sense of humor, and the motivation to serve our guests and box office team. People come from all over the...


  • Las Vegas, United States DraftKings Full time

    We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...

  • Front Desk Agent

    1 month ago


    Las Vegas, United States Virgin Hotels Full time

    Job DescriptionYOUR MISSION (The Job Description): The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas. RequirementsTHE NITTY-GRITTY (The Essential Job Duties):Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Maintain the Virgin "Tone...

  • Front Desk Agent

    3 weeks ago


    Las Vegas, United States Virgin Hotels Full time

    Job DescriptionYOUR MISSION (The Job Description): The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas. RequirementsTHE NITTY-GRITTY (The Essential Job Duties):Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Maintain the Virgin "Tone...


  • Las Vegas, United States DirectedLink Full time

    Job DescriptionJob DescriptionCompany DescriptionLas Vegas Labor Union is seeking to hire an Employment Lawer/ Labor Representative to manage Union contracts. We are seeking an experienced representative with union experience and/or labor law knowledge. Ideally, we are seeking an applicant who is familiar with employment law in Nevada.Job...