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Customer Service Representative

3 months ago

Mattoon, Illinois, United States Rural King Supply Full time

Overview:

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinics Complex Care Program * 15% Associate Discount * Dave Ramseys SmartDollar Program (no cost to you) * Associate Assistance Program * RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Responsibilities:
What Youll do

As a Customer Service Representative, you will be handling customer phone calls and orders, making the customers online shopping experience enjoyable.

  • Take customer phone calls.
  • Reach out to manufacturers for answers regarding a customers order.
  • Respond to customer live chats.
  • Order management
  • Track/open customer returns
  • Communicate with coworkers to ensure customers are handled in a timely manner.
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural Kings Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.
Supervisory Responsibilities

None

Qualifications:
Essential Qualities for Success
  • At least 1 year of Customer Service experience or equivalent combination of experience and education.
  • Working knowledge of Microsoft Office Suite.
  • Comfortable navigating computer systems and software to assist customers or manage tasks.
  • Excellent verbal and written interpersonal and communication skills.
  • Excellent customer service skills.
  • Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner.
  • Effectively articulate expectations, requirements, and boundaries while actively listing to others perspectives.
Physical Requirements
  • Ability to maintain a seated or standing position for extended durations.
  • Capability to lift 15 pounds periodically.
  • Able to navigate and access all facilities.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.