Guest Service Agent
1 week ago
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
-
guest services express
1 week ago
Arlington, Virginia, United States Dimension Hospitality Full timeJob Type Full-time Description Reports To: Front Office/Operations Manager Supervises: N/A Job Purpose: To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. In addition provide excellent guest service to...
-
Guest Services Representative
4 weeks ago
Arlington, Virginia, United States teamworkonline Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Deliver Texas Hospitality to all Guests of Globe Life Field and Choctaw Stadium Greeting and directing Guests, and answering...
-
Guest Services Representative
4 weeks ago
Arlington, Virginia, United States teamworkonline Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Deliver Texas Hospitality to all Guests of Globe Life Field and Choctaw Stadium Greeting and directing Guests, and answering...
-
Guest Sales Specialist
1 week ago
Arlington, Virginia, United States Mr. Tire Auto Service Centers Full timeGuest Sales SpecialistAs a Monro Guest Sales Specialist, you are responsible for providing a superior Guest Sales experience andassisting in driving sales of automotive repair services and tires. This position is expected to contribute the growthof the business through strong sales presentations to our guest and product and service knowledge. You must...
-
Guest Service Team Member
1 week ago
Arlington, Virginia, United States Wingstop Restaurants Full timeWingstop Se Green Oaks Blvd Ste 190 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Front Office Agent
1 week ago
Arlington, Virginia, United States Loews Hotels Full timeFront Office Agent Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort...
-
Guest Ambassador
1 week ago
Arlington, Virginia, United States Punch Bowl Social Full timeSecurity Ambassadors – We want you at Punch Bowl SocialLife is short, work somewhere awesome. Join the Punch Bowl Social crew today and be the envy of all your friends.Competitive wagesFlexible working hoursOpportunity for growth and developmentReferral bonus programTeam member discounts on food, beverage and activitiesOur security ambassadors are the key...
-
Guest Experience Specialist
2 months ago
Arlington, Virginia, United States Courtyard Arlington Crystal CityReagan National Airport Full timeAdditional Information Part Time, Position for Evening shifts only, Applicant must be available at least 8-16 hours a weekJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Arlington Crystal City/Reagan National Airport, 2899 Jefferson Davis Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Part-TimeLocated Remotely?...
-
Guest Experience Specialist
2 months ago
Arlington, Virginia, United States Courtyard Arlington Crystal CityReagan National Airport Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Arlington Crystal City/Reagan National Airport, 2899 Jefferson Davis Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...
-
Guest Experience Specialist
4 weeks ago
Arlington, Virginia, United States Courtyard Arlington Crystal CityReagan National Airport Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Arlington Crystal City/Reagan National Airport, 2899 Jefferson Davis Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...
-
Guest Experience Specialist
4 weeks ago
Arlington, Virginia, United States Courtyard Arlington Crystal CityReagan National Airport Full timeAdditional Information Part Time, Position for Evening shifts only, Applicant must be available at least 8-16 hours a weekJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Arlington Crystal City/Reagan National Airport, 2899 Jefferson Davis Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Part-TimeLocated Remotely?...
-
Guest Experience Specialist
1 week ago
Arlington, Virginia, United States Marriott Full timeJob Number Job Category Rooms & Guest Services Operations Location Courtyard Arlington Crystal City/Reagan National Airport, 2899 Jefferson Davis Highway, Arlington, Virginia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and...
-
Guest Experience Expert
1 month ago
Arlington, Virginia, United States Crystal Gateway Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...
-
Guest Experience Expert
4 weeks ago
Arlington, Virginia, United States Crystal Gateway Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...
-
rental sales agent
1 week ago
Arlington, Virginia, United States Sixt Full timeCome and be part of the SIXT team at the Ronald Reagan Airport! The company is currently seeking a Rental Sales Agent to join their team. This role offers an attractive hourly rate of $19.20. If you have a background in competitive sales and face-to-face customer service, this opportunity might be perfect for you.As a Rental Sales Agent at SIXT, you will be...
-
Guest Environment Expert
1 month ago
Arlington, Virginia, United States Crystal Gateway Marriott Full timeAdditional Information Housekeeping AidJob Number Job Category Housekeeping & LaundryLocation Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly made bed....
-
Guest Environment Expert
4 weeks ago
Arlington, Virginia, United States Crystal Gateway Marriott Full timeAdditional Information Housekeeping AidJob Number Job Category Housekeeping & LaundryLocation Crystal Gateway Marriott, 1700 Richmond Highway, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a clean room and a freshly made bed....
-
Front Desk Agent
4 weeks ago
Arlington, Virginia, United States The Ritz-Carlton, Pentagon City Full timeAdditional Information Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...
-
Front Desk Agent
1 month ago
Arlington, Virginia, United States The Ritz-Carlton, Pentagon City Full timeAdditional Information Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and...
-
Front Desk Agent
1 month ago
Arlington, Virginia, United States Le Méridien Arlington Full timeFront Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...