Client Saas Services Manager

1 week ago


Houston, Texas, United States Solstice Consulting Group Full time

Solstice Consulting Group is seeking a
Client SaaS Services Manager (Oil & Gas) for our technology client located in
Houston, Texas.

This role is
HYBRID (3 days per week in the West Houston office). This is a client service and support role, not a new business sales role.

  • Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector
  • Minimum of 3+ years of recent Client SaaS Services and Data Engineering experience required
  • Experience in client relations, support and training required
  • Experience working in the oil & gas industry required
  • Base salary of $105k $125k DOE plus 20% bonus opportunity and benefits

Role Responsibilities:

  • Manage assigned accounts as point person for client support, training, retention and communication
  • Collaborate with Sales Managers and Implementation Teams to develop and execute account strategies
  • Responsible for coordinating account end user platform adoption and usage
  • Assess and categorize client requests and organize timely responses and resolutions
  • Develop, prepare, and deliver new client onboarding and training
  • Communicate effectively and build trusted relationships with client decision makers
  • Communicate with internal team to identify potential risk and plan for risk mitigation
  • Support in the ongoing development of Client Services strategies and procedures
  • Influence product enhancements through crossfunctional team collaboration
  • Contribute to the creation of customerfacing materials including training materials and elearning content.

Requirements:

  • Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector
  • Minimum of 3+ years of Client SaaS Services and Data Engineering experience required
  • Experience in client relations, support and training required
  • Experience working in the oil & gas industry required
  • Proven experience working with and training technical team members within customer offices.
  • Proven experience executing, implementing, and completing a client project plan.
  • Experience with cloud based technical architectures
  • Familiarity with Rocket Lane, HubSpot, Data Dog a preferred
  • Knowledge of Spotfire and PowerBI systems preferred
  • Proven project management and organizational skills
  • Excellent interpersonal communication and presentation skills
  • Ability to work independently with mínimal supervision


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