Customer Service Advocate

1 week ago


Irving, Texas, United States Essendant Co. Full time
Exciting Opportunity at Essendant

Essendant is an innovative company dedicated to going beyond traditional business objectives and defining success in today's market. Emphasizing Integrity, Collaboration, Customer-Centric approach, Embracing Change, and Driving Change, we foster an environment that aspires to achieve greatness. Our core values - Diversity, Equity & Inclusion, Giving Back, Associate Safety, and Accountability are the pillars guiding us towards creating a secure and fulfilling experience for all. With a legacy of 100 years in serving the supply chain industry, Essendant prides itself on delivering top-notch practices to our clients and team members. Join us at Essendant for a transformative journey in the world of commerce.

Position: Customer Service Advocate - Part-Time

Schedule: Afternoon Shifts, Monday-Friday

Compensation: Competitive Hourly Rate

Key Responsibilities:

  • Offer exceptional customer service for shipment/delivery, returns, order status, and more
  • Proactively handle customer issues such as processing holds and tracking backorders
  • Assist customers with various requests including providing quotes, managing orders, and addressing product inquiries
  • Manage inbound and outbound communication effectively
  • Collaborate with internal teams to ensure seamless service delivery
  • Track customer satisfaction levels and manage service requests efficiently
  • Work with company database to update order status
  • Adhere to Essendant's Core Values
  • Handle other assigned duties as required

Required Skills/Knowledge:

  • Build strong relationships with customers
  • Demonstrate expertise in customer service tasks
  • Effectively communicate and problem-solve
  • Proficient in computer skills and MS Office applications
  • Prioritize and manage tasks efficiently
  • Show initiative and ability to work in a fast-paced environment
  • Industry knowledge preferred

Education and Experience:

  • High School diploma or equivalent
  • Customer service experience preferred
  • Remote work experience a plus

Benefits Package:

  • Comprehensive Health Benefits
  • 401k Retirement Savings with Company Match
  • Paid Holidays, Overtime, and Time Off
  • Parental Leave and Tuition Reimbursement
  • Employee Discounts and Assistance Program

About Essendant:

Essendant values inclusion and diversity, starting with our team members. We are dedicated to fostering an environment where individuals from all backgrounds feel welcomed and supported. As an Equal Employment Opportunity employer, we encourage all candidates to apply, regardless of meeting every qualification. Our commitment to creating a safe and supportive workplace free of discrimination is unwavering. Join Essendant, where we operate as one team with endless possibilities.


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