Customer Service Representative

7 days ago


Irving, Texas, United States Overhead Door Full time

Job Description

Role and Responsibilities
  • Performing light clerical tasks such as handling phone calls, orders, and quotes.
  • Utilizing hand tools for product modifications and operating fork trucks.
  • Responding to customer inquiries regarding order status and product availability.
  • Entering and processing orders while coordinating with supply plants.
  • Informing customers about backorders, credit issues, and order updates.
  • Acting as a liaison between sales and plant departments for information exchange.
  • Completing necessary paperwork for daily sales operations.
  • Assisting with inventory controls, driver responsibilities, and order deliveries.
  • Other assigned duties as needed.

Responsibilities
  • Performing light clerical tasks such as handling phone calls, orders, and quotes.
  • Utilizing hand tools for product modifications and operating fork trucks.
  • Responding to customer inquiries regarding order status and product availability.
  • Entering and processing orders while coordinating with supply plants.
  • Informing customers about backorders, credit issues, and order updates.
  • Acting as a liaison between sales and plant departments for information exchange.
  • Completing necessary paperwork for daily sales operations.
  • Assisting with inventory controls, driver responsibilities, and order deliveries.
  • Other assigned duties as needed.

Qualifications
  • 1-3 years of Customer Service experience, preferably in the door industry.
  • Attention to detail and strong problem-solving abilities.
  • Excellent communication skills for interacting with staff and customers.
  • Familiarity with PC and software applications such as MS Word, Excel, and Access.
  • Basic math skills and a willingness to learn product details and processes.
  • Proficiency in more than one language is advantageous.

Education
  • High School Diploma or GED.

Physical / Work Environment Requirements
  • Ability to stand for extended periods in a non-climate controlled setting.
  • Capability to lift objects weighing up to 50 pounds.

DISCLAIMER

All the duties and qualifications mentioned are essential for the job and may be accommodated within reason. The listed requirements denote the minimum proficiency needed to carry out the job effectively. Employees may be instructed to perform additional tasks as required by their supervisor. This document does not establish an implied or explicit employment contract beyond an 'at-will' work relationship.



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