Regulatory Affairs
2 weeks ago
**Regulatory Affairs & Customer Service Manager - Agri-Input Dept. - Agri Input Unit**
MAC Agri Input Unit HARR 500 Mamaroneck Avenue, 500 Mamaroneck Avenue, Harrison, New York, United States of America Req #33 Thursday, January 27, 2022 Marubeni America Corporation Regulatory Affairs & Customer Service Manager - Agri-Input Dept. - Agri Input Unit
POSITION SUMMARY
This position is responsible for performing customer service and logistics functions and supporting sales for the department as well as leading the interdepartmental customer service team.
ESSENTIAL JOB FUNCTIONS
Manages Customer Service Team and Functions
Assesses training needs for Customer Service Staff
Arranges for or provides training to Customer Service Staff
Evaluates all Customer Service Representatives performance on a regular basis and provides feedback to DM and BUGM.
Evaluates roles and responsibilities in the Customer Service function and recommends changes and/or improvements to Management
Troubleshoots issues and problems in the customer service function
Coordinates with the Controller Account Specialist and the DM General Manager of Operations to ensure efficient customer service through effective selection and consolidation of carriers, warehouses, custom brokers, etc.
Provides Customer Service, Logistic, Sales Support, and Admin functions When Necessary and required
Receive, process Accepts and enters customer orders into internal control software.
Issues invoices
Assists customers with issues, answers questions, and resolves problems in a timely manner
Maintains business relationships with customers
Tracks shipments and performs traces as requested
Expedites customer orders in a prompt and professional manner
Monitors customer order patterns and follows up with Management on irregularities or missed orders
Follows up on or assists in following up on customer billing and accounting issues and procedures
Logistics Functions
Verifies incoming and outgoing shipments
Ensures the accuracy of all logistics-related documents
Inspects shipments
Processes relevant paperwork for import/export procedures
Approves and places orders with suppliers
Arranges transportation relevant to distribution and shipping
Obtains rates, shipping schedules, and vessel space
Checks all freight charges and files claims on overcharges
Processes bills of lading, letters of credit, customs, and other documents as needed
Processes payments, prepares receipts, and initiates billing procedures
Tracks shipments
Updates shipping schedules when necessary and informs the necessary parties
Generates and processes agent commissions
Files insurance claims
Reviews monthly financials
Performs any other logistics functions as necessary
Sales Support/Admin Functions
Processes sales data and generates sales reports
Receives, processes, and confirms orders
Creates purchase orders, letters of credit, and sales contracts
Monitors credit limits on each sale
Documents new project inquiries from new and current clients
Liaises between sales staff and customers
Conducts research activities in order to grasp current market needs
Identifies and follows through on sales opportunities with current and prospective clients
Maintains, updates, and assists to establish under GDM the SOPs in AGs daily operation
Performs any other sales support functions
Control and apply necessary transaction for expenses related to third party consultants.
Inventory Control Functions when the job requires
Monitors invoices and orders
Ensures that appropriate inventory levels are maintained
Tracks and expedites inventory for delivery as needed
Organizes inventory
Reports any inventory discrepancies to DM in a timely manner
Manages Regulatory, IP, and Compliance Affairs
Manages contracted specialists, local sales personnel, and/or overseas office team for product and trademark registration and regulatory requirement, updates, and maintenance to keep them in good standing while coordinates with regulatory department of the vendors for data collection, commissions tests for dossier development. Keep good filing for record keeping.
Manages and coordinates with internal department and staff to compliance set forth by the MAC management in international trade, risk management, trade finance, and legal dept.
Assist and report to DM in dealing with certain aspects of the above
Crisis Management and Mitigation
Identify by evaluating work flows, procedures and communication in the office operation which potentially lead to risks, problems, and loopholes, and establish new or improved ones;
When crisis emerges, manages or assists DM to manage in the best and most responsive way such as to minimize the damage in the event of major claims, accidents in order fulfillment and shipment, fraud or noncompliance issues.
Organize relevant parties for root cause analysis and remedial measures and evaluate in later stage to ensure effectiveness.
SECONDARY JOB FUNCTIONS
Support DM and department staff for work functions as required and necessary
MINIMUM EDUCATION REQUIREMENTS:
Bachelor`s degree
MINIMUM EXPERIENCE AND CAPABILITY REQUIREMENTS:
?Requires excellent written and verbal communication skills
?Must be able to work in a multi-cultural business environment
?requires excellent Microsoft Excel and Word skills
JOB-RELATED CERTIFICATION:
None
Marubeni America Corporation is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity **Other details**
Job Family Manager
Pay Type Salary
Required Education Bachelors Degree
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