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Clinical Application Engineer I ICP

3 months ago

Scottsdale, Arizona, United States HonorHealth Full time
Position Overview

Are you seeking to be part of a more impactful endeavor? Join HonorHealth and become a vital member of a dedicated team that is committed to enhancing the care experience for patients. Dive into a multitude of opportunities to make a positive difference, whether through our Ambassador Movement or our comprehensive training programs. At HonorHealth, you can choose where and how you want to contribute.

Benefit from HonorHealth's diverse array of benefits for both full-time and part-time team members, designed to support you and your loved ones in leading fulfilling lives. Explore our benefits package on our website to discover more.

Come aboard as we exceed expectations and revolutionize healthcare together.

HonorHealth stands as one of Arizona's largest nonprofit healthcare systems, catering to a population of five million residents in the greater Phoenix metropolitan area. Our extensive network comprises six acute-care hospitals, a wide-ranging medical group offering primary, specialty, and care services, a cancer care network, outpatient surgery centers, clinical research initiatives, educational programs, a foundation, an accountable care organization, community services, and more. With a team of nearly 14,000 professionals, 3,000 affiliated providers, and numerous volunteers dedicated to delivering top-tier care, HonorHealth is dedicated to surpassing the norms of traditional healthcare delivery to enhance the well-being of communities throughout Arizona. For more information, please visit our website.

Responsibilities

Job Summary
The role of Clinical Application Engineer I involves the management and support of various technology applications, systems, and platforms essential for ongoing business operations, with a primary focus on the Health Information Exchange (HIE) platform. The Clinical Application Engineer I plays a key role in different phases of application software/feature deployments across varied software development life cycle environments, including software upgrades, enhancements, patching activities, and support strategies. This individual acts as the initial contact point for application maintenance and escalations.

  • Develops application and software modifications and feature upgrades to address technological, project, and departmental requirements. Attains a comprehensive understanding of functional specifications for new software and enhancement requests. Collaborates with the Project Management Office and Business Analyst to document and outline functional needs.
  • Offers level 1 support for projects and deployed applications. Possesses technical proficiency in HIE architecture/platform, production troubleshooting methodologies across front-end, service layer, and backend databases, ensuring swift, efficient, and high-quality issue resolutions. Identifies, isolates, and troubleshoots problems, steering the development of solutions.
  • Monitors application performance and implements necessary adjustments. Responds to application failures and conducts regular maintenance on designated applications. Executes routine modifications based on change management protocols.
  • Contributes to resolving day-to-day operational issues, incident requests, tasks, and deadline-driven operational necessities. Proactively suggests preventive actions and fosters coordination among support, system administration, and application teams. Available for on-call duty and after-hours support as required escalation point.
  • Composes and enriches the current knowledge base and other technical troubleshooting documentation.
  • Undertakes any other duties as designated.