Help Desk Support Coordinator

1 week ago

SaintBrieuc, Bretagne, United States Cornerstone Recruiting Full time
Help Desk Support Coordinator
Fairfax, VA

We are working with a nationwide engineering, environmental, and management consulting firm. They are based in Fairfax, VA and provide environment inspection services for commercial, institutional, and residential communities and buildings nationwide.

We are seeking a motivated, career, and customer-oriented Help Desk Support Coordinator to provide support to our staff, vendors, and clients while building an exciting and rewarding career. The ideal candidate will be extremely detail-oriented, well organized, and self-motivated with the ability to juggle multiple projects simultaneously and manage time efficiently with limited oversight.

Essential Functions:
  • Responsible for coordinating Help Desk support requests to ensure that they are completed on time while documenting resolution steps and actions taken to assist in preventing similar problems from occurring in the future
  • Work with staff, either in person, virtually, via email, or over the telephone, to help set up technology and/or troubleshoot issues
  • Perform maintenance on existing software programs, as required, to ensure that programs are working efficiently
  • Create test cases, debug software issues, and assist in implementing enhancements/updates to existing software
  • Collaborate with the Automation Team to fully understand each software update and clearly communicate the updates to our internal employees and external clients.
  • Assist in coordinating automation processes that are currently in place
  • Responsible for analyzing company and user needs to develop possible solutions via the use of automation
  • Constantly challenge all automation processes within the organization to increase efficiencies and reduce operating time
  • Assist with Mobile Device Management including issuing out devices to new hires, replacing devices, exchanging devices through insurance, keeping updated records in the MDM Portal, and troubleshooting device issues with our Field employees
  • Build new workstations, for office and remote employees, to ensure that employees have the necessary equipment
  • Maintain existing workstations, as needed, and keep an inventory of all company technology equipment
  • Update Company Technology Equipment Policies for all employees (Office, Remote, & Field)
  • Assist in planning, coordinating, and consulting with vendors for hardware/software purchases, product services, and support
  • Work with IT Contractor and Operations to install and configure computer hardware operating systems and applications and train end-users on how to set up and use new technologies
  • Work with IT Contractor and Operations to troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Contribute to team effort by cross-training in multiple departments to assist in the completion of project deadlines, as needed
  • Assist Administrative Support Team, as needed, in answering phone calls
  • Handle sensitive information in a confidential manner
  • Carry out other administrative tasks as needed such as mail distribution (US Government Client/FedEx), processing documents (i.e. letters, correspondence, reports, agendas, minutes), maintaining records with effective filing systems, and other related items.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Education/Experience:
  • Associate Degree in Computer Science, Information Technology, or equivalent work experience is required
  • 1 -2 years of professional experience working in a Help Desk Support Role
  • Strong experience with modern Windows-based systems
  • Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing,
  • OneDrive for Business, and SharePoint
  • Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)
  • Familiarity with IT technologies such as networking, security, backup and recovery, and VPN
  • Experience with providing support using and maintaining largescale software systems and/or databases is preferred
  • Working experience with Mobile Device Management Platforms preferred
Additional Requirements:
  • Strong time management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment
  • Ability to prioritize and manage several milestones and projects efficiently
  • Must be able to work independently, proactively, and handle multiple support requests at once to address employees' needs as efficiently as possible.
  • Must be solution-oriented with efficient problem-solving skills
  • Strong oral and written communications skills required
If interested please apply directly to this ad or to Chris at

  • Help Desk

    1 week ago

    Saint-Brieuc, Bretagne, United States Progression, Inc. Full time

    Help Desk Tier I&II (Mid) Tysons Corner, VA MUST: Active Top Secret clearance is required 1 5 years of Help Desk Tier II experience 1 5 years of installing, maintaining, repairing desktop operating systems 1 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not required...

  • Help Desk Technician

    1 week ago

    Saint-Brieuc, Bretagne, United States NuAxis Innovations Full time

    Help Desk TechnicianLocation Falls Church, VA# of openings 1Salary Range (Min-Max) 00We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. Grow with us As a growing business, every NuAxis Innovations employee impacts the success and direction of...

  • Front Desk Manager

    1 week ago

    Saint-Brieuc, Bretagne, United States VCA Animal Hospitals Full time

    We are seeking a highly experienced Client Service Professional to join our leadership team as Front Desk Manager. Under direction from the Hospital Managers and in collaboration with the Diretor of Client Service, the Front Desk Manager performs a wide range of administrative activities related to quality patient care and excellent client service, finances...

  • Front Desk Supervisor

    7 days ago

    Saint-Brieuc, Bretagne, United States Crescent Full time

    JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.Respond to guest's special...

  • Desktop Support Technician

    1 week ago

    Saint-Brieuc, Bretagne, United States Leidos Full time

    NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying...

  • Recruiting Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Trident Systems Full time

    Job Description Job Description Do you want to be a part of a team that contributes to our nation's defense? At Trident Systems you could be a part of a team delivering world-class technology solutions that make a difference. Trident Systems is the way ahead in global aerospace and defense technology. We have customers in both federal and commercial markets...

  • Contract Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Insight Global Full time

    Insight Global is looking for a Contracts Coordinator to join a company dedicated to the support and transformation of the commercial and federal space. This individual will work closely with the sales and executive teams to build proposals for a variety of government clients then coordinate the execution of those proposal details once the project begins....

  • Benefits Support Representative

    1 week ago

    Saint-Brieuc, Bretagne, United States AssuredPartners Full time

    Overview: GSA National, an Accretive company, has an exciting career opportunity for a Benefits Support Representative (Part-Time). Benefits Support Representative is responsible for providing customer support to employees of GSA clients by handling incoming phone calls, chats, all other inquiries related to HR benefits and compliance. As the first point of...

  • Group & Catering Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Crescent Services Full time

    Fairfax Marriott at Fair Oaks is looking for a Group & Catering Coordinator to join our great team and enjoy all the benefits of our exciting hotel environment The Group & Catering Coordinator will support the entire hotel Sales Team. Their first priority is to support the Sales Team by working closely with the Director of Sales, Director of Catering, Sales...

  • Social Media Specialist

    1 week ago

    Saint-Brieuc, Bretagne, United States Management Support Technology Full time

    Job Description Job Description MSTI, a dynamic and innovative organization dedicated to advancing its mission and engaging with its audience, is seeking a talented and enthusiastic Social Media Intern to join our team. This internship offers a unique opportunity to collaborate closely with the corporate staff in planning and executing impactful social media...

  • Part-Time Leading to Well-Being Programs Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States George Mason University Full time

    Part-Time Leading to Well-Being Programs Coordinator Fairfax, VA Part-Time / Hourly Wage Opening on: May Add to favorites FavoritedView favoritesDepartment: University Life - Center for the Advancement of Well-Being (CWB)Classification: GMU WorkerJob Category: Part-Time / Hourly WageJob Type: Part-TimeWork Schedule: Up to 30 hours/weekLocation:...

  • Helpdesk Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States latitude Full time

    Client Opportunities Information Technology / We are seeking a skilled IT Coordinator to join our team and take responsibility for maintaining our information technology systems and networks. In this role, you will play a crucial part in ensuring the functionality and efficiency of our computer systems. Job Duties Institute protocols for the use of IT...

  • Communications Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Dewberry Full time

    The communications coordinator works in conjunction with the corporate communications department to meet the communications and pre-positioning goals of the organization. The coordinator requires a range of practical skills because of the varied requests anticipated with individual deadlines. Projects performed can vary day-to-day. Flexibility, creativity,...

  • Clinical Program Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Inova Health System Full time

    Inova Fairfax Behavioral Health Team has a great opportunity for a Clinical Program Coordinator. As a Clinical Coordinator, you will demonstrate excellent communication, interpersonal, facilitation and team-building skills to develop staff. You will hire and manage service line personnel to ensure effectiveness, efficient operation, and oversight....

  • Proposal/Marketing Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Dewberry Full time

    Job Description:Dewberry is currently seeking an energetic and motivated Proposal/Marketing Coordinator (Hybrid) to join our Mid-Atlantic Marketing Team that will be based in our Fairfax, VA, Gainesville, VA, Leesburg VA, Lanham, MD, Rockville, MD, Baltimore, MD, or Richmond, VA offices. Our Mid-Atlantic Marketing Team supports local offices, strategic...

  • Patient Care Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States VCA Animal Hospitals Full time

    VCA SouthPaws currently has an opening for a full-time Patient Care Coordinator (PCC) in our 24-hour Emergency and Critical Care Department (CritiCare).The Patient Care Coordinator is stationed right in the thick of the treatment area, working side by side with the doctors and nursing care associates to ensure exceptional client service.This role is vital to...

  • Senior Marketing Coordinator

    1 week ago

    Saint-Brieuc, Bretagne, United States Dewberry Full time

    Job Description: Dewberry is currently seeking a hybrid Senior Marketing Coordinator with A/E/C experience to join our Mid-Atlantic Marketing Team that will be based in our Fairfax, VA, Gainesville, VA, Leesburg VA, Lanham, MD, Rockville, MD, Baltimore, MD, or Richmond, VA offices. This team supports local offices, strategic pursuits, and collaborates to...

  • Infrastructure Solutions Architect

    1 week ago

    Saint-Brieuc, Bretagne, United States Capleo Global Full time

    Job Title: Infrastructure Solutions ArchitectJob Location: Fairfax VADuration: 12 MonthsOnsiteComplete Description:The Infrastructure Solutions Architect is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and network infrastructure. This individual ensures that system hardware,...

  • Senior Network Engineer

    1 week ago

    Saint-Brieuc, Bretagne, United States System One Full time

    Senior Network Engineer Merrifield, VA - onsite Must be able to obtain Public Trust clearance US Citizenship is required per government contract All work for 6 months will be performed on-site. Once 6 months has elapsed, the Engineer may work remotely one day per week. No other WFH days will be awarded. Duties and Responsibilities: Provide design and...

  • Application Support Specialist

    1 week ago

    Saint-Brieuc, Bretagne, United States ASCENDING LLC Full time

    Fully Remote Available for W2 or Fully Remote Available for W2 or 1099Our Client is seeking an application support specialist, to help them support a lending systems applicationWhat you will be doing: Acts as Liaison between the lending area and their technology vendorsPrepare, in consultation with the Lending area, detailed requirements specifications...