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Student Services Concierge

2 months ago

MagstattleBas, Grand Est, United States Metropolitan Community College Nebraska Full time

Posting Details

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Posting Summary

Position Title Student Services Concierge Position Number 4728 Branch Student Affairs Division Campus / Express Affairs Department Campus / Express Affairs Job Description

The Student Services Concierge will greet and assist students and visitors along with performing a variety of functions in the Student Affair areas at the various campuses within the 4-countie the College serves. The Student Services Concierge will assist with coverage, project assistance, and other temporary needs.

ESSENTIAL POSITION FUNCTIONS
  1. Greets and assists students and visitors in the Student Affair areas.
  2. Actively assess students' needs navigating them to personalized direct points of service.
  3. Answers telephones, transfer calls appropriately, and sets appointments.
  4. Listen and respond to student issues to find solutions by problem-solving and/or referring to other college departments as needed.
  5. Stays abreast of multiple sources of detailed information and schedules of activities in the building including tours, workshops, classes and orientation sessions and assist with organization of on-site activities.
  6. Assists students with orienting to college resources and tools, such as MyWay Portal.
  7. Assists students with registration and/or student planning.
  8. Maintains forms and daily mail service for all departments on campus/center.
  9. Performs cashier functions and duties, including receiving and posting payments and deposits.
  10. Ensures proper security when opening and closing office areas and buildings.
  11. Consistently and dependably attends work, activities, and functions as scheduled or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Knowledge of college-wide functions, particularly student affairs, financial aid, academic affairs, Knowledge academic records, enrollment services, etc.
  2. Knowledge of CRM systems.
  3. Proficient skill in MS Office and other College-supported software.
  4. Knowledge and compliance with FERPA laws.
  5. Possess high level of customer service skills, while maintaining a positive and professional attitude.
  6. Effectively communicate with various internal and external stakeholders.
  7. Strong planning and organizational skills.
  8. Ability to manage multiple tasks and pay close attention to detail.
  9. Ability to work independently and/or as part of a team.
  10. Ability to professionally manage and maintain confidential information.
  11. Ability to effectively work and interact with various cultures and ethnicities.
  12. Ability to utilize mathematical and money-handling skills.
  13. Ability to effectively communicate verbally and/or writing.
  14. Ability to be flexible with work assignments.
  15. Ability to occasionally extent exert up to 20 pounds of force to lift, push, carry, pull or otherwise move objects.
  16. Ability to perform sedentary work, sitting and standing for extended periods of time.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.

Required Qualification

Associate degree with two (2) years of direct customer service experience working in a fast-paced, public service environment.

Equivalent combination of education and/or experience will be considered.

Preferred Qualifications

Experience in an Educational setting.

Proficiency in English; multilingual.

Physical Demands

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Salary/Hourly Rate $18.51 Shift Differential N/A

Posting Detail Information

Posting Number FTN Number of Vacancies Job Open Date 03/26/2024 Job Close Date 05/30/2024 Special Instructions to Applicants

Schedule: 40 hours per week; varied schedule

Availability

M-TH between 7:30am & 7:00pm,

F between 7:30am & 5:00pm

SA between 8:00am & 12:00pm

Location: Sarpy Center, this position will travel to any of the MCC campuses/centers as needed for coverage.

Hiring process includes passing a background check.

Quicklink for Posting

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