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Call Center Agent

3 months ago

White Marsh, Maryland, United States Kris Konstruction Full time

We are a family owned and operated business with a new call center located in White Marsh MD

We are looking for outgoing members to join our team as call center agents

Call Center Sales Agent Description

1. Schedule and confirm appointments

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas

  • Call Center Target Metrics

    •Issue a minimum of 10 appointments per Design Consultant per week (2 per day)

    •45-55 Dials per hour per caller

    •35% conversion from Raw Lead to Set Appointment

    •80% conversion from Set Appointment to Issued Appointment

    •80% Demo Rate on all Issued Appointments

    Bonuses are paid monthly based on net volume attributed to appts sold

    There is no cap on earnings.