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Vice President, Service Center
3 months ago
Pay Grade:19Other Forms of Compensation:ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment.
ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.ESFM self-performs 80% of all IFM solutions provided to clients.
Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).Job SummaryWorking as a Vice President, Service Center you are responsible for leading our business services operations center.
You will manage and lead a team and be responsible for managing client relations.Key Responsibilities:
Plans and directs the operation of the service center in support of core business performance. Participates in strategic planning meetings to further develop vision and operational objectives. Develops, recommends, and implements policies and procedures to optimize division and company profitability from existing accounts. Supports the development and implementation of service programs that meet client and regulatory requirements. Supports the acquisition of potential profitable new business and expands existing business across the organization. Participates in the sales process for the acquisition of new business. Develops and maintains annual budget for Service Center, both internally and with clients. Monitors financial reports to ensure budgetary compliance with departmental, client and corporate goals. Interfaces with existing clients to maintain client satisfaction and retention. Resolves client and/or employee-related situations with the partnership of legal and human resources. Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures handbook.
Qualifications:
Bachelor's degree or equivalent combination of education and experience Master's degree preferred. Minimum of five (5) years' experience in leadership roles in facilities management and/or Service Center/Call Center environment. Excellent written communication skills and articulate and confident in spoken communication.
Strong interpersonal skills with proven ability to build / maintain good working relationships with other business leaders, external clients, and co-workers.
Mastery of various technologies, including working knowledge of CMMS systems, spreadsheet software (especially Microsoft Excel and Smartsheet) and a strong aptitude to learn/understand new technologies.
Strong organizational, planning, and analytical skills with the ability to prioritize, problem solve and effectively delegate work to others. Flexible, change and results orientated. Highly motivated with proven ability to manage and lead a team. Experience managing P&L Strong track record of driving customer satisfaction Proven ability in developing and implementing new business models. Proven ability to work effectively in a high growth fast-paced and P&L-driven environment.Apply to ESFM Services todayESFM is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.
Eurest services maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)
Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:1288519ESFMLacey Woodard
