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Service Customer Experience Specialist

2 months ago

Tallahassee, United States The Proctor Dealerships Full time
Service Customer Experience Specialist

Tallahassee, FL

Full Time

This role enhances the customer service experience by helping to organize and streamline the service process.

This role is responsible for keeping the service drive clean and orderly, welcoming service clients, and offering vehicle technology assistance as needed.


PLEASE READ
Due to the current environment, please DO NOT apply or follow-up in person.

The Important Stuff:

Pay range:
$15/hr

Paid vacation/sick/holiday
401k options
Medical/dental/supplemental insurance options
Career growth opportunities
Friendly work environment
Family owned and operated

The Work Stuff:
Vehicle transport
Vehicle/Lot Management
Greeting/directing/assisting/and relationship building with customers
Assist clients with vehicle technology questions as needed
Perform professional and knowledgeable demonstrations of vehicles (As needed)
Maintain dealer training
Administrative and Reception duties
Positive attitude
Excellent communication skills, both written and verbally
Comfortable working computers and learning new software
Ability to learn, retain, and articulate new information
Ability to independently define problems, collect data, establish facts, and draw valid conclusions
Ability to calculate figures such as discounts, percentages, and taxes Ability to multitask in a fast paced environment
Self-starter

Posses the drive, desire, and determination to meet production goals and expectations Must be comfortable communicating with customers on all platforms, i.e.

phone/text/email/video
At the Proctor Dealerships, we believe happy employees cultivate happy customers.

We strive to provide a pleasant and forward thinking working environment that exceeds the expectations of both our internal and external customers.

We actively search for employees who are motivated, dedicated, and enjoy being part of a team environment.

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANTS STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages.

I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right.

No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary.

Any such modification or agreement must be in writing.

I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law.

I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them.

I release my previous employers from any liability as a result of their disclosure of information about me to the Company.

I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information.

I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits.

I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and at-will.

By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate.

I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed.

I certify that I have received a written notification that the Company may obtain a consumer report or reports on me.

I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons.

If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment.

I understand that the term consumer report includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports.

I further understand that the term investigative consumer report means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.


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Education Highest level of education completed


Please provide an explanation of each and every moving traffic violation that you have had over the past five years and specifically include offense, date of the offense, and the location of the offense.

Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge.

I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision.

In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action.

I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 12/20/2021

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