Call Center Operator

7 days ago


Baltimore, Maryland, United States Mercy Medical Center - Baltimore, MD Full time
Summary


The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner.

The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.


Responsibilities include scheduling office appointments and procedures as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, insure referrals are in the system for upcoming appointments, and sending prep information for upcoming procedures.

The Practice Communications Coordinator is also responsible for sending out new patient packets, scanning documents, working WQs, recommending workflow efficiencies to improve the patient experience.

Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.

This position offers a remote hybrid schedule after the training period.

Requirements

  • Must demonstrate outstanding interpersonal skills via telephone
  • Uses time efficiently.
  • Works effectively with available resources to meet deadlines and enhance performance.
  • Works and communicates effectively with all members of clinic staff.
  • Demonstrates flexibility in an effort to meet demands and goals of clinic.
  • Demonstrates knowledge of the clinic operations and related policies.
  • Education and Work Experience:
  • Must possess a high school diploma or GED
  • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
  • Knowledge, Skills and Abilities:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Summary The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview: The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:Schedule: Monday, Tuesday, Friday 8:00am - 4:30pmThe Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers.Excellent customer service and ability to accurately schedule patient appointments per specialty office...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values.The Practice Communication Coordinator is primarily responsible for answering incoming calls to the Centralized Communication Center in a...


  • Baltimore, Maryland, United States AbsoluteCare Full time

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage...


  • Baltimore, Maryland, United States AbsoluteCare Full time

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Hybrid-Baltimore City location-Keswick Rd.Must be willing to train on site for the first 4-6 weeks of the jobAfter training, work in office every Thursday (or as needed), other days work remotelyGreat benefits package, including generous paid time off and tuition reimbursementRoom for growthSUMMARY The Contact Center Technology Specialist will report to the...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Hybrid-Baltimore City location-Keswick Rd.Must be willing to train on site for the first 4-6 weeks of the jobAfter training, work in office every Thursday (or as needed), other days work remotelyGreat benefits package, including generous paid time off and tuition reimbursementRoom for growthSUMMARY The Contact Center Technology Specialist will report to the...


  • Baltimore, Maryland, United States Ikea Full time

    Why you'll enjoy this position: If you care about making a positive impact in the world, understand that greatness requires thinking differently, and value an inclusive work environment, then this job opportunity at IKEA might just be the perfect match for you. Beyond simply selling home furnishings, at IKEA, we strive to create a better everyday life...


  • Baltimore, Maryland, United States Planned Parenthood of Maryland Full time

    Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about...


  • Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Company SummaryMECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members,...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Room for growth and a standard day shift scheduleLocation: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211 Some initial job training must be completed on site. Day Shift: Full time, 40 hours, between 8:00am - 6:00pm Monday-Friday. No weekends The Johns Hopkins Medical Call Center (Patient Access Services) is...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Room for growth and a standard day shift scheduleLocation: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211 Some initial job training must be completed on site. Day Shift: Full time, 40 hours, between 8:00am - 6:00pm Monday-Friday. No weekends The Johns Hopkins Medical Call Center (Patient Access Services) is...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Awesome benefits, including tuition reimbursement and generous PTO.Monday through Friday day hours, no weekendsHybrid after 4-6 weeks of on site training in Baltimore City-Keswick Rd.Medical Concierge Are you passionate about helping others?Are you empathetic to those in need?Do you want to join an outstanding...


  • Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Awesome benefits, including tuition reimbursement and generous PTO.Monday through Friday day hours, no weekendsHybrid after 4-6 weeks of on site training in Baltimore City-Keswick Rd.Medical Concierge Are you passionate about helping others?Are you empathetic to those in need?Do you want to join an outstanding...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    DOMESTIC VIOLENCE ON CALL ADVOCATE Baltimore, MD CENTER FOR HOPE GENERAL PRN - Shift varies - On Call Allied Health 82302 Posted: May 24, 2024 Apply NowSave Job SavedSummary JOB SUMMARY: The On-call DV Responder is responsible for providing face-to face interventions for patients at Grace Medical Center when called for a case involving...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    POSITION SUMMARY: The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Manages daily operational activities of the IS Data Centers for LifeBridge Health.Essential Functions:Customer Service: Leads help desk and operations staff to...


  • Baltimore, Maryland, United States LifeBridge Health Full time

    DOMESTIC VIOLENCE ON CALL ADVOCATEBaltimore, MDCENTER FOR HOPEGENERALPRN - Shift varies - On CallAllied Health82302Posted:May 24, 2024Apply Now// Setting the Saved Jobs linkfunction setsavedjobs(externalidlist) {if(typeof externalidlist == 'undefined') {var saved_jobs_query =...


  • Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:Mercy Medical Center , recognized by Newsweek as one of Americas Most Trustworthy Companies and Americas Greatest Workplaces for Women in 2023, is hiring a Sr. Director of Operations for our Centers of Excellence Come join our family of dedicated medical professionals Military veterans are also encouraged to apply Mercys SrDirector of Operations...


  • Baltimore, Maryland, United States MEDSTAR HEALTH Full time

    General Summary of PositionMedStar Health is looking for a Surgical Technologist OR Permanent Call to join our team The Surgical Technologist OR Permanent Call is responsible for the scrub duties in simple to complex surgical interventions, including assessment of instruments, equipment, and supply needs of each case assigned. Responsible for ensuring that...