![Johns Hopkins Medicine](https://media.trabajo.org/img/noimg.jpg)
Medical Concierge-Call Center scheduler
1 month ago
Join an amazing global healthcare organization
Awesome benefits, including tuition reimbursement and generous PTO.
Monday through Friday day hours, no weekends
Hybrid after 4-6 weeks of on site training in Baltimore City-Keswick Rd.
Medical Concierge
Are you passionate about helping others?
Are you empathetic to those in need?
Do you want to join an outstanding team with a diverse work environment?
Do you want to help save lives?
Do you have call center experience?
Are you comfortbale scheduling patient appointments for multiple specialities?
Position Summary:
The Hopkins USA Medical Concierge is responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office. This includes but is not limited to coordinating care for patients referred by the President's Office, the Fund for Johns Hopkins Medicine, and the Board of Trustees in addition to targeted business groups.
This includes:
- Curating and scheduling multiple appointments for out of state patients during the time they are in the Baltimore/DC area
- Linking hospital and care-management services
- Creating connections with patients while working with an exceptional, multi-disciplinary team
- Assisting the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards
- Coordinating one to multiple appointments in a concise time frame, beginning with the most critical appointment
- Providing follow-up phone call or email with a patient to review the schedule
- Sending patient their itinerary, map, directions, and department questionnaire or preliminary instructions for appointment
- Provides recommendations for accommodations in the area
Work Experience:
Two years' experience in a healthcare and/or multinational business setting with a strong focus on customer service. Education can be substituted for work experience as follows:
Education
Experience
Associate degree or higher and
1 year of experience
High school diploma or equivalent and
2 years' experience
Knowledge, Skills, and Abilities:
The ideal candidate should possess:
- Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict
- Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion
- The ability to multitask, while proving exceptional customer service
Technical Expertise:
- Comfortability with learning and understanding new technologies
- You will be trained on state-of-the-art healthcare information systems like Epic
- Knowledge of the Microsoft suite of applications
Johns Hopkins Health System requires all employees be fully vaccinated against the COVID-19 virus. If hired, you will be required to provide proof of vaccination status within 14 days of employment start. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons (more info will be shared throughout the hiring process).
Important Notice: Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.
-
Call Center Operator
5 days ago
Baltimore, Maryland, United States Mercy Medical Center Full timeOverview:Schedule: Monday, Tuesday, Friday 8:00am - 4:30pmThe Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and specialist providers.Excellent customer service and ability to accurately schedule patient appointments per specialty office...
-
Call Center Operator
4 days ago
Baltimore, Maryland, United States Mercy Medical Center Full timeOverview: The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include...
-
Call Center Operator
5 days ago
Baltimore, Maryland, United States Mercy Medical Center Full timeSummary The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include...
-
Call Center Representative
5 days ago
Baltimore, Maryland, United States Mercy Medical Center Full timeOverview:Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values.The Practice Communication Coordinator is primarily responsible for answering incoming calls to the Centralized Communication Center in a...
-
Call Center Operator
5 days ago
Baltimore, Maryland, United States Mercy Medical Center - Baltimore, MD Full timeSummaryThe Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.Responsibilities include scheduling...
-
Medical Call Center IT Support
1 month ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeHybrid-Baltimore City location-Keswick Rd.Must be willing to train on site for the first 4-6 weeks of the jobAfter training, work in office every Thursday (or as needed), other days work remotelyGreat benefits package, including generous paid time off and tuition reimbursementRoom for growthSUMMARY The Contact Center Technology Specialist will report to the...
-
Medical Call Center IT Support
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeHybrid-Baltimore City location-Keswick Rd.Must be willing to train on site for the first 4-6 weeks of the jobAfter training, work in office every Thursday (or as needed), other days work remotelyGreat benefits package, including generous paid time off and tuition reimbursementRoom for growthSUMMARY The Contact Center Technology Specialist will report to the...
-
Medical Scheduler
5 days ago
Baltimore, Maryland, United States TEKsystems Full timeTekSystems is currently hiring for SEVERAL Direct Placement needs for Medical Schedulers in the White Marsh/Nottingham area These positions will be HYBRID after training Why work here? Industry Insight – Chance to work alongside a reputable health care system in the DMV area with more than 300 site locations Stability – The team is...
-
Call Center Representative
3 weeks ago
Baltimore, Maryland, United States AbsoluteCare Full timeThe Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage...
-
Call Center Coordinator
2 months ago
Baltimore, Maryland, United States AbsoluteCare Full timeThe Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage...
-
Concierge Braodview
5 days ago
Baltimore, Maryland, United States Avenue5 Residential, LLC Full timeAvenue5 is growing, and we are in search of a concierge to join our dynamic team of FiversAbout UsWe are a vibrant third-party multifamily property management firm with locations across the United States.We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow Invest in our...
-
Bilingual Call Center Associate
5 days ago
Baltimore, Maryland, United States Planned Parenthood of Maryland Full timePlanned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about...
-
Concierge | Broadview
5 days ago
Baltimore, Maryland, United States Avenue5 Residential, LLC Full timeAvenue5 is growing, and we are in search of a concierge to join our dynamic team of FiversAbout UsWe are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow Invest in...
-
PM Concierge
5 days ago
Baltimore, Maryland, United States The Ivy Hotel Full timeThe Ivy Hotel Concierge/Guest Services Agent Position Summary: The Ivy Hotel is known for exemplary, best-in-the-state guest service. At The Ivy, the Concierge/Guest Services Agent's job is unique, challenging, much more multifaceted than the equivalent job at a conventional hotel, and consequently more creative and rewarding. The person manning the...
-
Call Center Workforce Planning Specialist
4 days ago
Baltimore, Maryland, United States Ikea Full timeWhy you'll enjoy this position: If you care about making a positive impact in the world, understand that greatness requires thinking differently, and value an inclusive work environment, then this job opportunity at IKEA might just be the perfect match for you. Beyond simply selling home furnishings, at IKEA, we strive to create a better everyday life...
-
Patient Access Specialist II-Call Center
4 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeJoin an amazing global healthcare organization Room for growth and a standard day shift scheduleLocation: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211 Some initial job training must be completed on site. Day Shift: Full time, 40 hours, between 8:00am - 6:00pm Monday-Friday. No weekends The Johns Hopkins Medical Call Center (Patient Access Services) is...
-
Patient Access Specialist II-Call Center
3 weeks ago
Baltimore, Maryland, United States Johns Hopkins Medicine Full timeJoin an amazing global healthcare organization Room for growth and a standard day shift scheduleLocation: Hybrid, 3910 Keswick Rd.; Baltimore, MD 21211 Some initial job training must be completed on site. Day Shift: Full time, 40 hours, between 8:00am - 6:00pm Monday-Friday. No weekends The Johns Hopkins Medical Call Center (Patient Access Services) is...
-
Hotel Concierge
3 weeks ago
Baltimore, Maryland, United States Baltimore Marriott Inner Harbor at Camden Yards Full timeAs the Hotel Concierge, you will be responsible for greeting & assisting our guests in the hotel's continuing effort to deliver outstanding service. Specifically, candidates would be responsible for performing tasks to the highest standards. The Concierge will assist guests with information about the local Baltimore area, Baltimore area restaurants and...
-
Hotel Concierge
5 days ago
Baltimore, Maryland, United States Baltimore Marriott Inner Harbor at Camden Yards Full timeAs the Hotel Concierge, you will be responsible for greeting & assisting our guests in the hotel's continuing effort to deliver outstanding service. Specifically, candidates would be responsible for performing tasks to the highest standards. The Concierge will assist guests with information about the local Baltimore area, Baltimore area restaurants and...
-
Hotel Concierge
3 weeks ago
Baltimore, Maryland, United States Baltimore Marriott Inner Harbor at Camden Yards Full timeAs the Hotel Concierge, you will be responsible for greeting & assisting our guests in the hotel's continuing effort to deliver outstanding service. Specifically, candidates would be responsible for performing tasks to the highest standards. The Concierge will assist guests with information about the local Baltimore area, Baltimore area restaurants and...