Supervisor - Revenue Cycle/Patient Accounts - West LA

2 weeks ago

Los Angeles, California, United States Kaiser Permanente Full time
: Job Summary:

Ensures the teams work adheres to legal, compliance, and reporting standards, organizes feedback from team and escalates to leadership. Leads research and analysis of moderately complex financial data; monitoring team(s) on the proper use of expenditures. Reviews the resolution of inquiries from providers, members, attorneys, and other stakeholders; supervises project execution and consults with others on the development of long-term process improvement efforts. Supervises the analysis of data, performing follow-ups as needed and implementing recommendations. Ensures teams quality and providing recommendations and analysis to leadership. Oversees and provides specialized coaching to broader audience. Coordinates and collaborates with stakeholders to developing long-term plans for process improvement with cross-organization impact. Manages vendor relationships and facilitates resolution quality issues.

Essential Responsibilities:
  • Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
  • Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
  • Ensures the teams work is in compliance by: reviewing the teams work and delivering training to ensure they adhere to federal and state laws, and applicable compliance standards, and delivering monthly quality reports to leadership, and escalating unresolved issues to senior management.
  • Ensures accurate patient accounts by: overseeing the management of inquires from providers, members, attorneys, and other insurance personnel to answer a billing questions.
  • Facilitates the denial process by: ensuring the teams quality of performance affecting denials and provides feedback for remediation and overseeing the teams data analysis and partnership efforts when making recommendations while also performing follow-up and denial management activities related to the collections of outstanding self-pay and/or insurance balances and recommending accounts and performs necessary outreach to guarantors, insurance companies and attorneys to ensure timely, accurate payments.
  • Ensures finances are completed accurately by: monitoring usage and ensuring proper use of expenditures for the team.
  • Manages performance management initiatives by: widely applying strategies to monitor the teams performance metrics and provide coaching to ensure the teams work meets established performance levels and analyzes data and experiential information to generate a wide range of complex reports for relevant departments and medical centers to assess performance progress. aggregates information to oversee performance to enable decision making and confirming quality of the team to monitor effective vendor performance of collections, coding services, Medi-Cal, systems, coverage validation, income verification.
  • Manages process management initiatives by: using knowledge of business field practices to coordinate and collaborate with operations managers, IT, Finance, and health plan managers to plan process improvement projects and identify business needs while also planning the work of others, with limited direction, to translate business needs into project requirements in partnership with others that are then used to develop project specifications and action plans.
  • Manages project management initiatives by: supervises project execution and management efforts by helping team members implement with stakeholders within the team to ensure the project is successfully executed and project-based changes are implemented.
  • Leads regulatory reporting by: sharing training resources and applying regulation standards to the teams work and making corrections, coordinating regulatory extracts while also supporting implementation of required changes.
  • Manages systems management initiatives by: collecting the teams feedback, providing training, communication, and facilitating the review, validation of the build, and adoption of new systems updates for the team and escalating complex issues to management.
  • Facilitates training delivery by: coordinating and delivering broad-based training to their teams based on policies, audit findings, and work curriculum.
  • Facilitates training development by: using thorough knowledge of business practices to identify education and training requirements that reflect revenue cycle changes to coach the team and recommend strategic training content.
Minimum Qualifications:
  • Minimum one (1) years of experience in a lead or leadership role with or without direct reports.
  • Bachelors degree in health care administration, business administration, or related field. OR Minimum three (3) years of experience in data analytics, merchant services, clinic/hospital operations, banking, health care billing and collections, or relevant experience.
Additional Requirements:
  • Knowledge, Skills, and Abilities (KSAs): N/A
Preferred Qualifications:
  • Preferred one (1) years of experience managing operational or project budgets.
  • Four (4) years of experience in business/process analysis.
Primary Location: California,Los Angeles,West Los Angeles Medical Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Specialty: Revenue Cycle / Patient Accounts
Department: West LA Medical Center - Admitting
Pay Range: $ $108130 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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