PM Warm Line Counselor

2 weeks ago

San Francisco, California, United States Mental Health Association of San Francisco Full time
Job DescriptionJob Description

TITLE: Warm Line Counselor
REPORTS TO: Warm Line Program Manager
SALARY: $24.00/hr base rate; differential pay rates available for weekend, overnight, and holiday shifts, and for fluent ability to speak one for more high-need languages
JOB STATUS: Part-time or full-time hours/week), non-exempt; hours may depend on program needs
BENEFITS:

Part-time:

  • This position accrues paid Sick Time at 1 hour per 30 hours worked; not eligible for employment insurance benefits or paid vacation accruals

Full-time:

  • 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
  • 100% Dental, vision, life & long-term disability coverage; EAP
  • Over 30+ days of PTO, including 10 vacation days (baseline), sick days, personal days, and major holidays
  • Health and Dependent Care FSA, Commuter Check, and 403(b) options available
  • Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
  • Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once


ADDITIONAL PERKS: Biweekly 1:1 meetings with a supervisor for support and professional growth; MHASF support groups: Pride Place, Managing Anxiety, Depression Lives On & So Can We, Adults on the Autism Spectrum, BLADE (African American Support Group), Coffee Talk with MHASF(A weekly, group get-together), Drop-In Support Group for Collecting Behaviors, Family & Friends Support Group for Collecting Behaviors), Opportunities to attend conferences (including the annual Redefining Crazy Conference)

ABOUT MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)

MHASF is a mental health peer-run nonprofit located in downtown San Francisco and has been serving people and agencies across the Bay Area since 1947. As mental health consumers, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs. We believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior; post-hospitalization peer support; mental health and nutrition; peer mental health workforce development; and much more.

MHASF's core work is providing low-threshold, peer-based support services addressing underserved needs in individual, group, community-based, and telehealth modalities. We lead the San Francisco community in providing progressive, innovative training and technical assistance on recovery-oriented mental health topics for businesses, community-based organizations, employers of peer staff, and the general public. We also develop peer mental health workers and advocates through training, mentorship, and work and volunteer opportunities. People with lived experience of mental health challenges are strongly encouraged to apply to work with us

OVERVIEW OF PROGRAM & POSITION

The Warm Line is a non-crisis phone and instant messaging center-managed and staffed entirely by people who have lived experience of mental health challenges-which provides information, resources, and emotional support to the people in California 24 hours a day. Warm Line Counselors play the central role in offering 1-on-1 peer support by answering live calls and chats from people with a wide variety of life experiences and needs with a warm, personal, and nonjudgmental approach. Our Counselors come from all walks of life and form a highly diverse and collaborative team. The successful candidate for this position will have their own lived experience of mental health challenges, will be ready to share their own experiences with others, and will thrive in a setting that requires ongoing communication, multitasking, problem-solving, cooperation, and commitment to recovery values.

RESPONSIBILITIES

The Warm Line Counselor's responsibilities will include but are not limited to the following:

  • Answer incoming calls, instant messages, and respond to voicemails
  • Use active listening and peer counseling skills to understand the person's needs and respond appropriately
  • Gather and record demographic and other survey information
  • Keep detailed documentation of all calls and instant messages using the iCarol database program
  • Respond to crisis and high-risk calls, when they occur, according to MHASF procedures
  • Attend and participate in regular Warm Line staff meetings and 1-on-1 supervision meetings
  • Debrief challenging calls, chats, and other situations as needed, and make use of on-call supervisor support
  • Adhere to and support the implementation of all policies and procedures, including confidentiality agreements

REQUIRED QUALIFICATIONS

  • Personal mental health lived experience and willingness to share aspects of your own experience with callers and chat visitors; a clinical diagnosis is not required
  • Flexibility to work a variable schedule
  • Familiarity with the peer support model and the value of peer support
  • Professional computer experience (including Microsoft Office Suite), comfort with doing a large amount of typing, and ability to quickly learn new software
  • Effective organizational skills and attention to detail
  • Ability to manage time, focus, and priorities to complete work despite distractions and interruptions
  • Understanding of and commitment to confidentiality practices
  • Ability to work in a collaborative, team-based environment
  • Willingness to learn from others, take feedback, and make adjustments to communication and behavior
  • Affirmative and accepting approach toward people whose needs and experiences differ from your own
  • Commitment to mental health consumer empowerment, harm reduction principles, and a nonjudgmental approach to engagement
  • Commitment to upholding the mission, vision, and values of MHASF
Job Posted by ApplicantPro

  • Residential Counselor

    2 weeks ago

    San Francisco, California, United States Jewish Family and Children's Services Full time

    AGENCY OVERVIEW: For nearly 175 years, Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties has served the Bay Area's children, families, and older adults. As the problem-solving center for our community, JFCS is the oldest and largest family services institution in the United States, serving more than 120,000...

  • Science Camp Counselor(M-w or W-f)

    2 weeks ago

    San Francisco, California, United States Point Fermin Outdoor Education Center Full time

    Point Fermin Outdoor Education CenterLos Angeles Unified School DistrictThe LAUSD Office of Outdoor and Environmental Education is currently seeking Science Camp Counselors to supervise elementary school students at Point Fermin Outdoor Education Center, an overnight marine science camp located in San Pedro. Point Fermin serves LAUSD students from throughout...

  • Line Cook

    2 weeks ago

    San Francisco, California, United States 21st Amendment Brewery Full time

    Job Opportunity: Line Cook at San Francisco PubPosition: PM Line CookSupervisor: Head ChefLocation: San Francisco PubSchedule: 3:00PM - 10:30PMResponsibilities:Prepare various dishes following food safety regulationsSet up stations and gather suppliesWeigh and measure ingredients accuratelyPrepare meats, seafood, vegetables, and moreCreate sauces and...

  • Certified SUD Counselor CATC CADC SUDCC

    2 weeks ago

    San Diego, California, United States Telecare Corp. Full time

    "They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from TelecareWhat You Will Do to Change LivesThe Case Manager Substance Use Counselor Certified serves as the primary support and case manager for individuals with mental illness by assisting...

  • Giants Summer Camps Counselor

    2 weeks ago

    San Jose, California, United States Giants Baseball & Softball Camps Full time

    Giants Summer Camps CounselorSan Francisco Giants Camps in the Bay Area is looking to hire seasonal Summer Camp Counselors in the Bay Area to make a three to ten week commitment to make a positive difference in the lives of our youth while developing in them a love for the game and the San Francisco Giants. Do you know how to teach and have fun? Do you want...

  • Crisis Counselor

    2 weeks ago

    San Jose, California, United States Seneca Family of Agencies Full time

    OverviewThe PHP (Partial Hospitalization Program) Counselor provides in-person crisis support for youth enrolled in the Kaiser STEP Partial Hospitalization Programs. Counselors will support group therapy session and individual youth needs in collaboration with the multi-disciplinary team. Counselors will provide a safe and nurturing environment for youth...

  • Engineer Maintenance Team

    4 weeks ago

    San Francisco, California, United States LINE San Francisco Full time

    About our BrandMore than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities....

  • Engineer Maintenance Team

    1 month ago

    San Francisco, California, United States LINE San Francisco Full time

    About our BrandMore than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities....

  • Residential Counselor

    2 weeks ago

    San Marcos, California, United States Casa de Amparo Full time

    Are you eager to embark on a fulfilling career in social services? Look no further than Casa de Amparo, a prime opportunity to jump-start your journey. If you are passionate about making a difference in the lives of young individuals and are considering a path in social services or the criminal justice system, we have the perfect position for you as a...

  • Maintenance Technician

    4 weeks ago

    San Francisco, California, United States Dura-Line LLC Full time

    Join Dura-Line, an Orbia business, in leading the charge for global connectivity As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability, and...

  • Genetic Counselor Assistant

    2 weeks ago

    San Diego, California, United States Labcorp Full time

    The Women's Health and Genetics division of Labcorp is seeking a Genetic Counselor Assistant to join their team This is an exciting opportunity to provide support to the Genetic Counseling team for our NIPT lab in San Diego.Please note: this position has the option to work remotely or onsite at our San Diego laboratory. Candidate must reside within the...

  • Residential Counselor

    2 weeks ago

    San Carlos, California, United States Telecare Corporation Full time

    "They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare What You Will Do to Change Lives The Residential Counselor provides direct and indirect services to both individuals and groups of members served. Shifts Available:On Call;...

  • Residential Counselor

    2 weeks ago

    San Mateo, California, United States Telecare Corp. Full time

    "They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from TelecareWhat You Will Do to Change LivesThe Residential Counselor provides direct and indirect services to both individuals and groups of members served.Shifts Available:On-Call, days and...

  • Residential Counselor

    2 weeks ago

    San Jose, California, United States Telecare Corp. Full time

    "They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from TelecareWhat You Will Do to Change LivesThe Residential Counselor provides direct and indirect services to both individuals and groups of members served.Shifts Available:Short Hour .4;...

  • Counselor Faculty

    2 weeks ago

    San Jose, California, United States San Jose State University Full time

    Counselor Faculty - 12 MonthApply now )Job no: 539378Work type: Non-Instructional Faculty (Coach/Counselor/Librarian)Location: San JoséCategories: Unit - CFA - California Faculty Association, Tenured/Tenure-Track, Full Time, Counselor (Non-instructional Faculty)Department SummaryWithin one of the nation's most transformative universities, SJSU's Student...

  • Summer Program Camp Counselor

    2 weeks ago

    San Jose, California, United States Resource Area for Teaching Full time

    Job DescriptionJob DescriptionSalary: $18-$20 per hourRAFT is seeking a Camp Counselor who enjoys working with kids. We will look to you to help campers feel safe and inspired to make the most of their camp experience. You will work under the facilitators' supervision and support campers' learning activities. You will leverage your experience working with...

  • Warehouse Associate Full Case 10 PM

    2 weeks ago

    San Francisco, California, United States Core-Mark Full time

    Company DescriptionCore-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution...

  • Resident Services Team Lead Wp

    2 weeks ago

    San Francisco, California, United States HomeRise Full time

    JOB DESCRIPTIONRESIDENT SERVICES TEAM LEAD | WILLIAM PENNStarting Salary: $67,716 annuallyWHO WE AREHomeRise believes that home has the power to stabilize a person's life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health...

  • Line Technician 2

    4 weeks ago

    San Diego, California, United States tapwage Full time

    Job DescriptionPURPOSE:This position is a combination Maintenance/Operator position. This job will focus on 24 hour/7 day coverage for effective factory operations while implementing the Factory's preventative and corrective maintenance program. Successful candidates will be self-motivated, and under the direction of production and maintenance supervision to...

  • Restaurant Line Cook

    2 weeks ago

    San Diego, California, United States Noble House Hotels and Resorts Full time

    Job TypeFull-timeDescriptionKona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are excited to welcome a positive, self-motivated individual to join our team as a...