Technical Support Engineer

2 weeks ago

Ithaca, New York, United States CBORD Group Full time

Technical Support Engineer

Location: Ithaca, NY, United StatesDate Posted:Jun 13, 2024

Share:

Apply Now )

Save JobSaved

Description

Technical Support Engineer

Who We Are

CBORD and Horizon are the world's leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

What You'll Be Doing - Overall Job Description

The Technical Support Engineer is a vital member of our Support team, dedicated to providing tier I technical and application support for CBORD solutions. Our focus is on ensuring an exceptional customer experience by swiftly resolving issues.

Salary Range: $26-$27/ hour

What You'll Be Doing

  • Issue Ownership: Take full responsibility for customer-reported issues, ensuring they are resolved in a timely and effective manner.
  • Problem Solving : Research, diagnose, troubleshoot, and identify solutions to resolve system issues, which includes interacting with customers to understand the problem thoroughly.
  • Escalation Management: Follow best practices for escalating unresolved issues to the appropriate internal support team resources, with detailed case notes that outline troubleshooting steps and results.
  • Customer Communication: Maintain regular communication with customers to keep the m informed of the status and progress of their case.
  • Documentation: Maintain detailed documentation of all issues and resolutions in case notes and contribute to a growing knowledge base that helps in faster resolutions of future problems.
  • On-Call Support: Participate in on-call rotations, providing support for critical issues outside of standard business hours.
  • Continuous Learning: Actively engage in learning new technologies and product updates to improve problem-solving capabilities.

What You'll Bring to the Table

  • Technical Expertise: Fundamental knowledge of Windows, PCs, SQL, networking tools like Wireshark, various operating systems , databases , and software applications .
  • Problem-Solving: Strong logical problem-solving abilities .
  • Time Management: Demonstrates a strong ability to manage time methodically, plan tasks thoughtfully , and prioritize actions strategically, with an openness to adopting new strategies as needed.
  • Communication Skills: Strong communication s k ills with a collaborative spirit .
  • Team Collaboration: Works effectively within a team.
  • Customer Service: Strong grasp of customer service principles demonstrating urgency in customer issue resolution.
  • Professional Development : Actively seeks opportunities for growth .
  • Education: Degree beneficial but not required.
  • Experience: 2+ years in customer-facing technical support environment

What's Good to Know

  • Eligible for over-time on an as-needed basis.
  • Excellent career development opportunities.
  • Occasional travel may be requested (DREAMstart, team meeting), less than 10%
  • Fulfillment of government security clearance application process may be required.

Who You'll Work w ith

  • Other support services team members .
  • Customer system administrators , end users, and IT staff.
  • Cross-functional team members including Professional Services, Development, Product Management.

Why Join the CBORD Horizon DREAMteam?

DREAMteam (how we refer to all of us) You're engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You're a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You're an extension of our talent acquisition team – always scouting top talent to join our team.

DREAMperks

Staying Healthy

  • Eligible team members have access to a robust health insurance plan on their first day of employment.
  • To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.
  • Access to an Employee Assistance Program.

Enjoying Time-Off

Eligible team members are granted with the following paid time off annually:

  • Vacation: 15 vacation days; pro-rated during the first year
  • Holidays: 11 paid holidays each year
  • Sick Time: 5 sick days
  • Personal days: 3 personal days; pro-rated during the first year

Planning for the Future

  • Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
  • Access to FSA Plans & Commuter Benefit Plans
  • 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay . Fully vested on day one.
  • Access to the Roper Employee Stock Purchase Plan
  • Paid Parental Leave Program

Make an Impact

  • DREAMcares (The Company's outreach initiative to support our extended community): Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.

Apply and Join the DREAMteam

To view more amazing roles at CBORD and Horizon , visit our career pages at

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position . Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI

Share:

Apply Now

  • Mechanical Engineer

    2 weeks ago

    Ithaca, New York, United States Advion Interchim Scientific Full time

    Advion Interchim Scientific, with NA headquarters in Ithaca, NY, designs, develops, and manufactures mass spectrometers, flash and preparative chromatography systems, chip-based ion sources and consumables for the life sciences and related industries. We are the growing supplier of choice for our industrial and academic customers who are demanding optimized...

  • Director of the Office of Inclusive Excellence- Cornell Engineering

    3 weeks ago

    Ithaca, New York, United States Cornell University Full time

    Director of the Office of Inclusive Excellence- Cornell Engineering (Hybrid)remote typeHybridlocationsIthaca (Main Campus)time typeFull timejob requisition idWDR Who We Are:Cornell Engineering boasts a rich history marked by distinction and innovation. Its roots trace back to the university's founding, with departments like mechanical engineering and civil...

  • Laser Product Engineer, Senior

    2 weeks ago

    Ithaca, New York, United States Macom Technology Solutions Holdings, Inc. Full time

    Company Overview:MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001...

  • Embedded Software Engineer

    2 weeks ago

    Ithaca, New York, United States Innova Solutions Full time

    Immediately hiring for Sr. Embedded Software Developer Position type: Full-time/Direct Hire Location: Ithaca, NY - onsite The Senior Embedded Software Developer is responsible for designing, specifying, developing, and testing software products that are primarily used in complex laboratory instruments (i.e mass spectrometry and chromatography related...

  • Director of the Office of Inclusive Excellence

    2 weeks ago

    Ithaca, New York, United States InsideHigherEd Full time

    Director of the Office of Inclusive Excellence - Cornell Engineering (Hybrid)Cornell University Who We Are:Cornell Engineering is renowned globally for its research, teaching, and commitment to diversity. With over 3,200 undergraduates, 2,100 graduate students, and 46,600 alumni worldwide, Cornell Engineering nurtures a diverse and talented student body. The...

  • Senior Software Developer

    2 weeks ago

    Ithaca, New York, United States Advion Interchim Scientific Full time

    Advion Interchim Scientific, with NA headquarters in Ithaca, NY, designs, develops, and manufactures mass spectrometers, flash and preparative chromatography systems, chip-based ion sources and consumables for the life sciences and related industries. We are the growing supplier of choice for our industrial and academic customers who are demanding optimized...

  • Director of Environmental Compliance

    5 days ago

    Ithaca, New York, United States Cornell University Full time

    Director of Environmental Complianceremote typeOnsitelocationsIthaca (Main Campus)time typeFull timejob requisition idWDR Cornell University is widely admired as one of the world's most respected research and teaching institutions. The Department of Environment, Health and Safety (EHS) provides comprehensive programs and services to support our world-class...

  • Maintenance Manager

    6 days ago

    Ithaca, New York, United States Homewood Suites by Hilton Ithaca Full time

    ABOUT USAt Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive...

  • CT Supervisor

    2 weeks ago

    Ithaca, New York, United States Cayuga Medical Center Full time

    Job DescriptionJob DescriptionCompany Overview: Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing...

  • eCornell Online Course Facilitators

    2 weeks ago

    Ithaca, New York, United States Cornell University Full time

    At eCornell, our goal is to expand the impact of Cornell University by providing top-quality educational opportunities to a wider audience, including underserved groups. We offer a variety of online professional certificate programs covering diverse topics such as leadership, data science, engineering, marketing, and more. Collaborating with Cornell...

  • Child Care Cook

    1 month ago

    Ithaca, New York, United States Bright Horizons Family Solutions Full time

    Bring your cooking talents and kitchen management skills as a Cook / Chef at Bright Horizons. You'll plan menus, prepare meals, and order inventory as you make a real difference in the lives of children, families, and staff.Compensation: $ $18.90 per hour A Bright Horizons Career Includes:Medical, dental, and vision insurance401(k) planPaid time offReferral...

  • Child Care Cook

    4 weeks ago

    Ithaca, New York, United States Bright Horizons Family Solutions Full time

    Bring your cooking talents and kitchen management skills as a Cook / Chef at Bright Horizons. You'll plan menus, prepare meals, and order inventory as you make a real difference in the lives of children, families, and staff.Compensation: $ $18.90 per hour A Bright Horizons Career Includes:Medical, dental, and vision insurance401(k) planPaid time offReferral...

  • Child Care Assistant Teacher

    1 month ago

    Ithaca, New York, United States Bright Horizons Family Solutions Full time

    Imagine your future as a teacher with a world-class team where you make a difference for children every day. Imagine learning from experts in the Early Childhood Education field and having the opportunity to earn your college degree – for free. Imagine it all as a child care teacher at Cornell University Child Care Center. Hiring Full-Time & Part-Time...

  • Medical Laboratory Technician/Clinical Lab Technician

    2 weeks ago

    Ithaca, New York, United States Cayuga Medical Center Full time

    Job Title: Medical Laboratory Technician/Clinical Lab TechnicianDepartment: LaboratoryReports To: Supervisor or ManagerJob Summary:A medical lab technician is a highly skilled health professional who tests and analyzes blood and other body substances to aid health care providers in the diagnosis and treatment of patients. Medical technicians are responsible...

  • Graduate Nurse Residency Program

    2 weeks ago

    Ithaca, New York, United States Cayuga Medical Center Full time

    Job DescriptionJob DescriptionJob Title: Registered NurseDepartment: Med/Surg/Tele to Maternal Child HealthPosition Status: Full Time, 36 hours per weekSchedule: 12 hour shifts, days/nightsRN to Patient Ratio: 1:5Position Summary: Registered Nurses at Cayuga Medical Center are an integral part of the collaborative interdisciplinary team devoted to the...

  • Paul Rubacha Department of Real Estate Professor of the Practice and Director of the Baker Program

    4 weeks ago

    Ithaca, New York, United States Cornell University Full time

    Paul Rubacha Department of Real Estate Professor of the Practice and Director of the Baker M.P.S. Program Paul Rubacha Department of Real Estate Professor of the Practice and Director of the Baker M.P.S. Program College of Architecture, Art, and Planning (AAP) and SC Johnson College of Business Cornell University Position Details The Paul Rubacha...

  • Paul Rubacha Department of Real Estate Professor of the Practice and Director of the Baker Program

    1 month ago

    Ithaca, New York, United States Cornell University Full time

    Paul Rubacha Department of Real Estate Professor of the Practice and Director of the Baker M.P.S. Program Paul Rubacha Department of Real Estate Professor of the Practice and Director of the Baker M.P.S. Program College of Architecture, Art, and Planning (AAP) and SC Johnson College of Business Cornell University Position Details The Paul Rubacha...

  • Human Resources Senior Business Partner

    3 days ago

    Ithaca, New York, United States Cornell University Full time

    Human Resources Senior Business Partner, Cornell AAPremote typeOnsitelocationsIthaca (Main Campus)time typeFull timejob requisition idWDR About the College, School, or DepartmentThe College of Architecture, Art, and Planning (Cornell AAP) at Cornell University encompasses five departments, 20 degree programs, 18 labs, and the Cornell Mui Ho Center for...

  • Security officer

    2 weeks ago

    Ithaca, New York, United States Wegmans Full time

    Security Coordinator at WegmansSchedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends)Age Requirement: Must be 18 years or olderLocation: Ithaca, NYPay: $30 / hourWhy Choose to Join the Wegmans Team?Be part of a family-owned company featured on Fortune magazines' list of the 100 Best Companies to Work For for 25 consecutive...

  • Oncologist

    2 weeks ago

    Ithaca, New York, United States VCA Antech, Inc. Full time

    VCA Colonial Animal Hospital is seeking a board certified or residency trained Oncologist to join our well established, AAHA accredited referral, emergency, and general practice in beautiful Ithaca, New York.At VCA Colonial, our practice is the perfect mix of general medicine and specialty services. Specialties currently offered include surgery, oncology,...