Manager of Patient Access

2 weeks ago

Orlando, Florida, United States Orlando Health Full time

Position Summary:

Orlando Health Jewett Orthopedic Institute is one of the regions largest orthopedic and sports medicine practices, providing comprehensive care for more than 250,000 patients each year. This August, the institute will open Floridas first dedicated orthopedic hospital, featuring 75 private inpatient rooms, 10 operating suites with four virtually connected suites that can be used to train surgeons around the world, and a state-of-the-art research and innovation center with a 10-station bio skills lab and 3D printer.

In March, a new medical pavilion opened adjacent to the hospital and houses outpatient clinics, an imaging suite, physical therapy spaces and the largest orthopedic ambulatory surgery center in Florida. Expertise, technology and services come together under one roof and cover the whole spectrum of care from prevention and diagnostics to therapeutic and surgical treatment options to physical therapy, rehabilitation and performance health. The institute also holds official medical roles with multiple professional, college and high school athletic teams as well as well-known sporting events and venues.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE
education programs and well-being services to support you and your family through every stage of life. We begin
your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. Orlando
Health Is Your Best Place to Work is not just something we say, its our promise to you

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Position Summary:
Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

Responsibilities:
  • Develops goals and objectives.
  • Plans, organizes, and directs department activities.
  • Establishes and implements policies and procedures for department operations.
  • Responsible for the management of all staff on-site in Human Resource related functions.
  • Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
  • Keeps administration informed of department activities, needs, and problems.
  • Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
  • Prepares departmental budget and ensures department operates within allocated expense structure.
  • Responsible for site accounts receivable.
  • Maintains appropriate statistical information.
  • Establishes and maintains intra/interdepartmental communication.
  • Networks within site facility to build physician and administrative relationships.
  • Provides vision, direction, planning, and support to Administrators.
  • Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
  • Participates in administrative and management meetings and attends other meetings as necessary.
  • Develops and maintains records, reports, and files.
  • Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
  • Maintains good payer relationships.
  • Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
  • Ensures implementation of process improvements.
  • Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Handles special projects for Patient Financial Services as necessary.
  • Assume the responsibility for professional growth and development and continuing education.
  • Conducts department meetings/in-services.
  • Represents Orlando Health through community interaction.
  • Performs other duties as assigned.
Qualifications:

Education/Training

Bachelors Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.

Experience

Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.

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