Account Manager

2 weeks ago

Woburn, Massachusetts, United States PEAK Event Services Full time
Job DescriptionJob DescriptionDescription:

About Us

PEAK Event Services is proud to be the premier event rental and tenting company in New England Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there's a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we're just the team to solve them. We're motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination help us deliver stress less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What You'll Do

The Account Manager is responsible for the overall health and growth of assigned accounts. PEAK is Client Centric and this role services some of our most cherished key accounts in both volume and longevity. This role has a proven track record understanding how to logistically work with all market segments and client types and acts as a consultant to our clients to improve repeat jobs year over year. Account Managers are among the most experienced members of our inside sales team and can assist managers in making day to day judgement calls. The day to day involves keeping up with personal phone and email volume, entering and updating orders in our computer system, troubleshooting inventory questions and meeting with clients in our showroom or on their job site. While Event Rental Consultants are our primary on the phone call center Account Managers will assist with overflow as it adds to their personal revenue goals. This position works collaboratively with other sales consultants as well as various Departments to achieve customer satisfaction. The Account Manager is responsible for strengthening customer relationships, growing assigned accounts, generating revenue and achieving long-term goals that are in line with company vision and values, with a proven track record of sales ranging between $2.5-5M+.

The Day-to-Day

  • Directly responsible for the satisfaction of assigned key accounts
  • Proactively meets with key accounts to showcase equipment, offer suggestions and growth strategies
  • Proactively maintain and expand strategic accounts
  • Conducts annual account reviews and understands all data relating to this relationship
  • Creates customer orders and assist customers with order design, order changes and questions
  • Maintains emails and phone calls
  • Consult with clients to determine event details and rental needs
  • Identify and manage target client prospects
  • Identifies future event Opportunities and records in CRM
  • Prepare all customer quotes and follow up within 48 hours
  • Prepare and enter customer orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions
  • Participate and share experiences/best practices in sales meetings
  • Identify leads, close sales, manage prospects and acquire new business
  • Conduct showroom appointments and assist with showroom visitors
  • Master order entry software including delivery, return, labor pricing, overrides and billing procedures
  • Problem solve and troubleshoot rental inventory issues
  • Educate and inform customers about all rental items available and cross sell all company products
  • Some weekends required for appointments, site visits and installations.
  • Understand and respect the confidentiality of client and company information
  • Establish yourself as a trustworthy member of the sales team both internally and externally
  • Attend a minimum of one industry networking event or client warehouse tour per month and build relationships for the future business of the company
  • Offer guidance and solutions to junior inside sales team as needed
  • Work with senior management to develop strategies and achieve sales goals
Requirements:

This position reports directly to the Inside Sales Manager. Clear communication skills, the willingness to become a team player and help out when needed is the kind of attitude that's required to be successful in this position. Our management style is a team approach to problem solving.

It is especially important for the person functioning in this position to develop trust within the Sales Department. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service. You will be involved on a daily basis with fulfilling those commitments.

What We're Looking For

  • 5-7 years of hospitality experience with an event rental company, caterer, food service provider, event planner, venue, or hotel
  • Proven track record of meeting or exceeding revenue goals of $2.5M+
  • If not from event rental industry proven track record of detailing 80+ events annually from differing market segments
  • Sales experience and hospitality degree is a plus
  • Availability to work Monday through Friday (rotating weekends as needed)
  • Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
  • A life long learner and someone who seeks feedback for continuous improvement
  • Positive attitude and professional demeanor
  • The desire to help fellow teammates grow and proudly serve our Clients

Why You'll Like Working Here

· Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays

· Support for your personal life + wellbeing

· We like to celebrate + we do it often

· Encouragement for Volunteer Days + giving back to our communities

· We foster and embrace an inclusive and diverse work culture

Compensation and Our Full Suite of Benefits

· Salary range $60k-$65k plus attractive commission plan

· Medical, Dental + Vision Insurance

· Company-Paid Basic Life + AD&D Insurance

· Short Term & Long Term Disability Insurance

· Telehealth + Wellness

· Flexible Spending Accounts (FSAs)

· Employee Assistance Program

· Travel Assistance

· 401K Retirement Plan + Employer Matching

More About Us

· We're not just a rental events company – our PEAK Code drives the work we do, every day.

· We're partners in problem solving. We collaborate in order to push through challenges and succeed together.

· We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.

· We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.

· We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go "Above and Beyond".

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily "culture-fits" or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.

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