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Ticket Operations
1 week ago
Description
Are you passionate about providing exceptional customer experiences and thriving in a dynamic work environment? Consider joining us as a Ticket Operations & Data Analytics Specialist.
If you're looking for a challenging, rewarding role where you can make a real difference, this could be the perfect next step in your career.
Responsibilities
As a Ticket Operations & Data Analytics Specialist, your role will involve a range of duties within ticket operations and data management.
You'll work in collaboration with both internal and external stakeholders on event logistics and the execution of sales strategies.
Serving as the primary point of contact for ticket sales representatives and external ticket partners, you'll help with the logistics and execution of ticket packages and special offers.
You'll work with ticket providers and platforms to solve system issues, set up events, and generate reports. Similarly, you'll assist the Finance team in reconciling event-related matters.
Your role will also involve aiding the Ticket Sales department with form creation and data capture, managing internal complimentary ticket requests, and coordinating with the team's operations staff to meet ticket requests.
This job is multi-faceted and will allow you to interact with different stakeholders, manage various tasks, and contribute significantly to the overall customer service experience.
Qualifications & Proficiencies
- Tech Savvy: Familiarity with Apple, Google, Microsoft, etc. is beneficial
- Process Oriented: Strong strategic thinking about systems and processes, with a continuous drive to improve customer experience
- Independent: Takes initiative, anticipates needs, and consistently meets deadlines
- Grace under Pressure: Can handle a highgrowth, fastpaced environment; works well under pressure and maintains effective communication
- Committed to Excellence: Aims to exceed expectations in every task to reflect positively on the brand
- Positive Attitude: Has a cando spirit, is enjoyable to be around, and refrains from complaining, making excuses, or gossiping
- Flexibility: Ability to work flexible hours, including evenings, weekends, and occasionally holidays, is necessary
Requirements:
- Education: High School degree
- Experience and Values:
- Ideally has one year of experience in ticket operations or sales
- Enjoys regular interactions with customers
- Capable of working independently and managing responsibilities
- Possesses outstanding written communication and time management skills
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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