Regional Vice President of Operations

1 week ago

Grand Rapids, Michigan, United States Meritage Hospitality Group Full time


Meritage Hospitality Group, one of the nations largest Wendys franchisees, is seeking a full time Regional Vice President of Operations to join our Wendys Operations leadership team.

What Youll Do

As Regional Vice President of Operations, you will be responsible for setting the performance standards for your markets, and driving change in leadership, systems, and processes to improve restaurant efficiency.

This position is the liaison between the regional markets, and the Restaurant Service Center, to continually set the bar higher for growth of the restaurant sales, community involvement, customer opinion, and the teammates who work in them.

This position oversees nearly 200 Wendy's restaurants in our 8 northern markets across 9 states (Michigan, Ohio, Indiana, Connecticut, Massachusetts, Tennessee, Mississippi, Arkansas, and Missouri), as well as the maintenance function.

Regional Vice President of Operations at Meritage directly supervise the Area Directors, who in turn directly supervise our District Managers.

This position reports to the President/COO.
Responsibilities of the Regional Vice President of Operationss include:
Sets the vision for their markets with strategies and goals to achieve it in partnership with the President/COO.

Drive a Run It Like You Own It mindset, directing Area Directors to lead as strong business operators and develop that capability below them.

Overall responsibility for Profit and Loss in markets within span of control, ensuring profitability targets are achieved.
Defines business standards to which Area Directors, District Managers and General Managers will be held accountable.
Responsible for the overall development of Area Directors.

Lead Area Directors to be strong visionaries that set high but attainable goals and establish strategies and plans to achieve them.

Works with Area Directors to objectively evaluate performance of their direct reports and strategically develop them.
Responsible for succession management for their market.
Manage territory districting and assignment of leaders to restaurant groupings in partnership with the President/COO.

Responsible for assessing needs of their teams, and coordinating efforts with other departments in the organization to remove potential barriers for success.

Responsible for Capital Expense oversight and management.

Works with various departments at the Restaurant Service Center, serving as the project manager to create systems and people development tools that will improve restaurant performance.

Participates in key real estate decision-making to enhance and develop their markets, including scouting of opportunities for new builds and establishing construction priorities.

Coordinates maintenance and facilities priorities with the Property Manager and Maintenance Technicians to prioritize facility needs.

Sets IT ticket processing priorities for their markets, and works with the IT Help Desk Manager to ensure timely processing of issues.

Works with Marketing to set and achieve strategies and ensures budgets are met.
Works closely with the DMAs in their markets and networks with operations leaders from other Wendys franchisees and corporate.

Other details about the position:

This position requires permanent residence in one of the major metro markets it oversees, including Grand Rapids, MI, Hartford, CT, or Memphis, TN.

Residence in Atlanta, GA would also be considered. Relocation assistance is available.
50-75% travel requirements
Reports to the President/COO
Full-Time, Salaried, Exempt
What We Expect From You
We are looking for candidates with the following qualifications:
Experience
10+ years of multi-unit leadership experience, with a proven track record of business results and people development
Experience with QSR, Wendy's strongly preferred
Skills and Abilities
Strong independent thinking skills, with an ownership mentality
Effective project management skills
Strong written and verbal communication skills, with the ability to present materials effectively
Microsoft Office proficiency in Word, Powerpoint, and Excel to present data
Able to understand P&L documentation, and set budgets
Long term planning for Operational needs, construction projects, sales projections, and people planning
Attributes
Continuous Improvement and Planning - sets plans for driving operational, financial, and people performance, and can show trends of continuous improvement in these areas
Business Acumen ability to analyze, interpret, and synthesize data to drive decision making
Critical Thinking Skills ability to think long term and understand how actions influence future outcomes
Influence ability to develop and cast a vision that people believe in and influence the results of others
Collaboration goes hand in hand with influencing results of others; inspire others to achieve in order to get lasting results
Emotional Intelligence ability to adjust to the audience when interacting with others, manage emotions, have good listening skills, and be disciplined in approach
People Development - invests in the development and growth of all members of their organization, building a bench and pipeline of internal talent
What You Can Expect From Us
The Sky is the Limit at Meritage. we value our people and will help you develop and grow in your career.

As a member of Meritage, you will enjoy the following benefits:

Experience personal and professional development and growth with a continually growing organization
Be part of a collaborative team that supports each other in achieving goals
Competitive base salary and bonus plans
Health insurance, including medical, dental, vision, and HSA options
Paid Time Off and Holidays
401k with company match
Car and cell phone allowance
Meal discounts at all Meritage affiliated restaurants
Plus various additional perks and benefits
Who We Are

Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nations premier restaurant operators with more than 375 restaurants operating in 16 states.

We are one of the largest Wendys franchisees and soon to be the largest franchisee of Taco John's. In addition to quick service restaurants, we have developed West Michigan casual dining concepts Stans Tacos and Morning Belle.

Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members.

At Meritage, we are Inspired by Opportunity and Achieve Success Through Service.

We live by our five Core Values Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do.

In the past five years, we have doubled in size and are projected to double in size again in the next five years with continued Wendy's growth, further development of our West Michigan concepts, and an explosion of new growth with Taco John's in up to 6 states.

Now is the time to join
We are an Equal Opportunity Employer. Inclusion is at the heart of our business.
Official applications for employment must be submitted via

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