EUC Desktop Support

2 weeks ago


Wichita, Kansas, United States Tata Consultancy Services Full time
Role: EUC Desktop SupportSkill: Desktop Support, Window 10 administrator, MCEM image Management & deploymentJob Locations: Wichita, Kansas(Onsite)Job type: FulltimeExperience: 8+ Years Roles & Responsibilities :- Experience in white glove support for CEO & VPsExperience providing Tier 3 support to desktop support technicians.Experience troubleshooting and resolving problems with end-user compute environments (Software, Hardware and Mobile Devices)Provides technical recommendations, directions, and assistance to end users and support technicians in vulnerability remediation efforts.Provide support and expertise for end point encryption efforts. This requires expertise and experience with whole-disk encryption products such as BitLocker.Print support for Network Printer, Hand held Scanner, Zebra PrinterSupport Video Conference devicesMigrating experience for the OS from Win 7 to Windows 10Translates customer needs into system, hardware, software, performance, network, and interface requirements. * Manages and controls the engineering cycle for end user hardware and software.Performs (3rd party) application patching of software such as, Adobe, Java, and Apple products.Microsoft Intune.Experience with the development, testing and deployment of Windows images, applications, updates, deployment methodologies and automation.Must possess strong organizational skills and strong interpersonal skills to effectively manage staff and relate to customer needs.Experience using ITIL Ticket Management System ServiceNowUPS support Required Preferred Job Industries
  • Customer Service

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