LN Concerts, Senior Sales Manager

1 week ago

Houston, Texas, United States Live Nation Entertainment Full time

Job Summary:

WHO ARE WE?Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

For additional information, visit Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.

From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales..

we foster a fun and upbeat work culture with no shortage of opportunities.

With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support..

it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care".

We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.

Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on WHAT THIS ROLE WILL DOI.

Financial Performance of Department(s)


Aggressively ensure that revenue is generated in accordance with individual sales quota established by DOS and track financials per market segment, per month and per quarter.

Assist DOS in creating annual sales plans for each market segment; Convention, Association, Incentive, Tour &Travel, Social, Local, Corporate; SMERF, DMC, etc.

II.

Essential DutiesMeet and exceed individual sales goalsConsistently fulfill sales call quotas and required tracking protocolComplete understanding of competitive set as well as key points to sell against such venuesHandle initial phone call and electronic inquiries in a timely manner (within 24 hours)Develop a complete, comprehensive targeted list of companies/organizations within assigned categoriesBuild, maintain and target client database (from internal and external sources):

convention business, tour operators, meeting planners, party planners, corporate, social, concierges, non-profit, fundraisers, DMC's, etc.
Develop and maintain positive relationships with Convention & Visitors Bureau, professional organizations, local chambers of commerce, local hotels and vendorsHelp to ensure optimal perception of the venue within the community as well as within professional organizationsMaintain Live Nation Standards for policies and procedures as outlined in the Code of Conduct and Employee HandbookWith DOS, ensure and monitor that all required reports (SEO's, monthly calendar, contacts made, forecasting, trackers, financial rectification, ROME flashes, initiatives, etc.) are fulfilled and distributed in a timely manner for proper planningMaintain accurate event financial records and adhere to required departmental and organizational processes/protocolGeneration of proposalsGeneration of Special Events OrdersContract negotiationsGeneration of contractsPost-event correspondenceSupply requisitionsClient relationsMaintain and communicate current event information on talent calendarEnsure accurate file maintenance (Caterease and Rome)

Working knowledge and expertise in use of Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.
Management of software programs affiliated with the department; Caterease, Cendyn, Exact Target, Rome, Hoovers, etc.

Understanding of all operational department responsibilities, capabilities and limitations, to smoothly ensure maximum guest satisfaction, event execution and operational communicationEnsure staffing levels are fulfilled by the Logistics ManagerIII.

SalesSolicit new and existing clients to meet / exceed budgetary sales expectationsCreate internal/external promotional programs and track resultsFulfill expectations outlined within the strategic monthly sales plan, monthly initiatives, SMART plan, annual goals, competitive analysis and other reports requested / requiredDevelop sales strategy for defined market segments, industries & conventionsBuild and maintain client database(s) in Caterease & Exact TargetActively solicit business through local civic and business organizations (Convention Bureau, Chamber of Commerce, MPI, HSMAI, ISES, PCMA etc.)

Assist in development of sales collateral materialAssist in updating of venue sales website, on-line venue listings and assigned social media applicationsAttends tradeshows, networking events, sales blitzes and other off-site sales efforts at the direction of the Director of SalesGeographically determine and participate in marketing the venue to trade shows, both locally and nationally at the Director of Sales directionWHAT THIS PERSON WILL BRINGMinimum Requirements:
Professional AppearancePunctuality and AttendanceAttitude and TeamworkJob Skills / ProductivityCommunication (Written and Verbal)

Adherence to Company PoliciesWorking RelationshipsResponsible Alcohol Awareness Training Certification or EquivalentWorking knowledge of local and regional markets, special event operations, computers (Windows environment, spreadsheet, databases, word processing) and guest relationsMust have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquetteSkilled in interpersonal communications, organizational concepts and financial knowledgeAbility to delegate, follow up, relate to staff and guests / clients in a positive effective mannerHigh school diploma requiredThree to five years sales experience in the hospitality industry; experience in catering sales/social/wedding markets highly preferredTolerance of all cultures, music and art formsPreferred:
Bachelor's DegreeLocal market experience and relationships

Our Benefits:
Competitive compensation and bonus plansProfessional career developmentAdditional benefits

Physical Work Demands:
Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequentlyPhysical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling.

Must be able to grasp and hold very small objectsFlexible Schedule (days/nights, weekends)EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife.

As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability.

For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.

Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.

Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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