Help Desk Specialist

2 weeks ago


Hampton, Virginia, United States Apex Systems Full time

Tier-1 Network Engineer Associate – Network Monitor & Help Desk Support

Location: Onsite in Hampton, VA

Pay: Details coming

Contract length: Details coming, August 1 start date

Send your resume to Brooke at to apply directly

*NO C2C*

The Network & Help Desk Support Engineer will:


• Conduct fault management to detect, isolate, and correct abnormal network and information

processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis


• Monitor all nodes for operational integrity


• Respond to trouble calls


• Initiate and maintain trouble tickets and other logs to document these anomalies as well as

corrective actions


• Populate and examine trouble and error logs for troubleshooting and capturing metrics


• Provide technical support to resolve the problem or escalate to the appropriate level


• Monitor and administer network tools for troubleshooting and metrics for trends analysis


• Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and

maintenance in such a way to easily generate reports for trend analysis


• Provide technical support in data network planning, engineering, and design


• Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until

resolution unless otherwise directed by the DOC Crew Commander


• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint

presentation

Minimum Requirements:


• TS/SCI Clearance


• Minimum of three (3) years' of network operations related experience


• Possess IAT Level II - Security Plus Certification


• Demonstrated knowledge of network monitoring tools


• Shift work



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