Part-Time Customer Service/Account Manager

2 weeks ago

Fond du Lac, Wisconsin, United States C-P Flexible Packaging Full time


C-P Flexible Packaging is a successful and fast-growing essential manufacturing company that uses an impressive array of digital pre-press and wide-web flexographic printing capabilities and extrusion and adhesive laminators to produce creative flexible packaging solutions for our customers.

With a primary focus on serving the food industry, C-P specializes in roll stock, pouches, re-sealable packaging and shrink sleeves.

With 9 current locations across North America and growing, C-P Flexible Packaging is one of the top 25 flexible packaging companies in the U.S..


Summary:
This position will be responsible for customer accounts, entering and prioritizing production jobs, and other core business tasks. This position requires a strong, pro-active communicator and "go-to" person for timely information with minimal management support and supervision. Strong collaboration with Operations, Sales, and Customers will also be critical to success in this role.

Essential Job Functions & Responsibilities:
Adhere to all company safety policies put safety first in all responsibilities.
Demonstrate and foster CP Core Values.

Customer Accounts:
order processing and follow-up of all orders from initial placement through delivery.
Manage customer accounts, pricing, production orders, and customer inventory (VMI). Ensure customer expectations are met through design, preparation and implementation phases of fulfilment. Partner with sales and manufacturing groups to develop and analyze customer forecasts and trends.
Coordinate customer complaints and returns process with the Quality Department.
Develop policies and procedures needed to improve customer processing efficiency.
Build customer loyalty through positive customer engagement and service excellence.
Support technology and innovative service solutions to maintain an "ease of doing business" environment.

Entering and Prioritizing Production Jobs:
Analyze demand to meet customer and inventory requirements.
Develop production schedules and update as required. Purchase and coordinate delivery of raw materials in coordination with the Procurement Team.
Proactively manage raw material and finished goods inventories.
Coordinate customer demand with the operations team to ensure on-time production and delivery.
Develop system and process improvements including inventory control, material availability, and other supply chain initiatives.
Other duties as assigned.

Qualifications:


Experience: 2+ years of successful experience in a customer service-related position, preferably with experience in managing customer forecasting and demand information.

Effective communication skills to successfully collaborate both internally and externally to exceed customer expectations.
Ability to assume leadership role and fully manage details of customer accounts and projects. High level of proficiency using Microsoft Excel and ability to develop and modify spreadsheet applications as needed.
Familiarity with database reporting writing program(s) in order to utilize company ERP information.
Proficient ability to modify reports to customer specific needs.
Ability to work independently and analyze problems to make sound business decisions.
Strong organizational skills and attention to detail.
Maintain positive relationships within a team environment.
Maintain a positive and flexible attitude.

Other knowledge, skills, and ability:
Ability to work well in a team environment. Must demonstrate the ability to maintain confidentiality of information to Company and Federal standards.

Must be able to adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events.

Must be dependable and work within Company conduct standards; consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

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