Front Desk Supervisor

2 weeks ago

Houston, Texas, United States Sage Hospitality Full time

Why us?
Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus

Chapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,celebrates the trailblazing spirit of women in Texas.

This stunning 354-room hotel boasts 14,000 squarefeet of meeting space, a signature restaurant, Rosalie, ahidden speakeasy, alocal Grab and go concept, Good2GO, abundant green space.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in

everything we do. We believe in enriching lives one experience at a time. More than a slogan, we

empower our employees to make positive impacts on the communities in which we live and work. Byproviding genuine service we build relationships with our guests and value for our shareholders, and wecreate unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it

breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leadersdo. That's whywe welcome risk takers and creative spirits alike.

No matter your daily role, Sagerecognizes that your success is about more than the work you do—it's really about who you are, whichis why we invest in your personal and professional growth.

We hope youconsider joining us

Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Completes established checkin procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon checkout and maintain accurate hotel records.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all inhouse and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
  • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wakeup calls and paging guests.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training
High school education or equivalent experience.

Experience
1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Ability to communicate information and hotel services to management and guests. Second language may be required.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to communica

  • Front Desk Supervisor

    2 weeks ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The...

  • Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The...

  • Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Hilton Americas-Houston Full time

    The Hilton Americas-Houston is searching for a Front Desk Supervisor to join their talented Front Office team Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets. The ideal...

  • Front Desk Agent

    2 weeks ago

    Houston, Texas, United States NoGigiddy Full time

    Front Desk Agent: Welcome Guests with Warmth and Efficiency About Us: We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Whether you're an experienced front desk agent or someone eager to be the face of...

  • Front Desk Manager

    2 weeks ago

    Houston, Texas, United States Avion Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Supervisor- Americas Houston

    4 weeks ago

    Houston, Texas, United States Hilton Full time

    The Hilton Americas-Houston is searching for a Front Desk Supervisor to join their talented Front Office team Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets. The ideal...

  • Front Desk Clerk

    1 month ago

    Houston, Texas, United States Cambria Hotel Downtown Houston Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    4 weeks ago

    Houston, Texas, United States Cambria Hotel Downtown Houston Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Representative

    2 weeks ago

    Houston, Texas, United States Houston Cardiovascular Associates Full time

    Company DescriptionHouston Cardiovascular Associates (HCVA) is the largest group of private practice Cardiovascular physicians in Houston, with over 50 years of service to the community. We have 16 board certified physicians, 6 nurse practitioners, and 2 locations.Role DescriptionThis is a full-time on-site role for a Front Desk Representative at HCVA...

  • Front Desk Admin

    2 weeks ago

    Houston, Texas, United States Wells Medicine Full time

    Seeking a full-time front desk admin for a small medical practice focused on mental health care.Clinic responsibilities of this position include patient contact, electronic and paper filing, miscellaneous clerical duties as needed, and tasks as necessary to keep the office running and to assist the physicians and other staff. Clinic days are 2 to 4 days a...

  • Front Desk Agent

    4 weeks ago

    Houston, Texas, United States Sage Hospitality Group Full time

    Why us?Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist,...

  • Front Desk Agent

    4 weeks ago

    Houston, Texas, United States Sage Hospitality Group Full time

    Why us?Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist,...

  • Front Desk Receptionist

    2 weeks ago

    Houston, Texas, United States Skin Deep Sculpting Full time

    We are looking for a Receptionist to manage our front desk in our medical post op recovery spa and to perform a variety of administrative and clerical tasks.As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization.You will welcome guests both who visit...

  • Front Desk Agent

    2 weeks ago

    Houston, Texas, United States Sage Hospitality Full time

    Why us?: Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as Mother of Houston and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...

  • Front Desk Agent

    2 weeks ago

    Houston, Texas, United States Four Seasons Hotels & Resorts Full time

    Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to Front Desk, Agent, Reservations, Hospitality

  • Front Desk Agent

    2 weeks ago

    Houston, Texas, United States PSG Global Solutions Full time

    The Laura Hotel will be opening in October 2021 in downtown Houston We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. If this sounds like you, submit your appli Front Desk, Agent, Hotel, Staffing, Program

  • Front Desk Agent

    1 month ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not...

  • Front Desk Agent

    4 weeks ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not...

  • Front Desk Coordinator

    2 weeks ago

    Houston, Texas, United States D4C Dental Brands Full time

    Are you fluent in Spanish If so, Jamboree Pediatric Dentistry has a fantastic opportunity for you as a Bilingual Front Desk Coordinator in our dental office. As the primary face of our practice, the Front Desk Coordinator plays a crucial role in ensuring that patients, parents, and/or guardians receive the highest level of service and care.Schedule: Monday -...

  • Front Desk Receptionist/customer Service

    2 weeks ago

    Houston, Texas, United States Dogtopia of Memorial Full time

    Bring your dog to work? That's right Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, enthusiastic individual to join our team as a Front Desk Assistant. This is a key role within our business and we work hard to deliver top customer service and ensure a great environment for the...