Front Desk Agent

3 weeks ago

Houston, Texas, United States Sage Hospitality Group Full time

Why us?

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus

Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel

acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a

pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,

celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square

feet of meeting space, a signature restaurant, Rosalie, a

hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in

everything we do. We believe in enriching lives one experience at a time. More than a slogan, we

empower our employees to make positive impacts on the communities in which we live and work. By

providing genuine service we build relationships with our guests and value for our shareholders, and we

create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it

breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders

do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage

recognizes that your success is about more than the work you do—it's really about who you are, which

is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview

Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Responsibilities

  • Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
  • Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
  • Handle guest inquiries, requests, and special arrangements with a keen attention to detail
  • Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
  • Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
  • Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
  • Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
  • Uphold security and privacy standards to ensure guest safety and confidentiality.
  • Foster a friendly, professional, and luxury-oriented atmosphere for guests.
  • Other duties on an as-needed basis

Qualifications

Education/Formal Training/Experience

  • Minimum of 6 months of front desk experience in a luxury hotel setting
  • Proficiency in using the OnQ property management system.
  • Exceptional interpersonal and communication skills
  • Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
  • Impeccable grooming and professional appearance
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; hospitality or related degree preferred.
  • Certification in hotel front desk operations is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

  • Comprehensive health and dental insurance
  • 401(k) retirement savings plan
  • Generous paid time off and holidays
  • Career advancement opportunities
  • Employee discounts on Hilton stays.
  • Ongoing training and development programs
  • Tuition Reimbursement ... and much more

ID:

Position Type: Regular Full-Time

Property : C. Baldwin Houston

Outlet: Hotel

Category: Front Desk & Guest Services

Address: 400 Dallas Street

City: Houston

State: Texas

EOE Protected Veterans/Disability


  • Front Desk Agent

    1 week ago

    Houston, Texas, United States NoGigiddy Full time

    Front Desk Agent: Welcome Guests with Warmth and Efficiency About Us: We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Whether you're an experienced front desk agent or someone eager to be the face of...

  • Front Desk Agent

    1 week ago

    Houston, Texas, United States Four Seasons Hotels & Resorts Full time

    Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to Front Desk, Agent, Reservations, Hospitality

  • Front Desk Agent

    1 week ago

    Houston, Texas, United States PSG Global Solutions Full time

    The Laura Hotel will be opening in October 2021 in downtown Houston We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. If this sounds like you, submit your appli Front Desk, Agent, Hotel, Staffing, Program

  • Front Desk Agent

    1 week ago

    Houston, Texas, United States Sage Hospitality Full time

    Why us?: Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as Mother of Houston and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...

  • Front Desk Agent

    1 month ago

    Houston, Texas, United States The Westin Houston Downtown Full time

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Qualification StandardsEducation & Experience:College course work in related field helpful.Experience in a hotel or related field preferred.High School...

  • Front Desk Agent

    3 weeks ago

    Houston, Texas, United States The Westin Houston Downtown Full time

    The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Qualification StandardsEducation & Experience:College course work in related field helpful.Experience in a hotel or related field preferred.High School...

  • Front Desk Supervisor

    1 week ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The...

  • Front Desk Supervisor

    3 weeks ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The...

  • Front Desk Agent

    1 week ago

    Houston, Texas, United States DoubleTree by Hilton Hotel & Suites Houston by the Galleria Full time

    DoubleTree Hotel and Suites by the Galleria is looking for people that are passionate about delivering great guest service and enjoy engaging with people. If you have previous customer service experience and interested in an opportunity to create memorable experiences for our guests, submit your resume todayRequired Skills & Abilities: -Two (2) years of...

  • Front Desk Agent

    3 weeks ago

    Houston, Texas, United States DoubleTree by Hilton Hotel & Suites Houston by the Galleria Full time

    DoubleTree Hotel and Suites by the Galleria is looking for people that are passionate about delivering great guest service and enjoy engaging with people. If you have previous customer service experience and interested in an opportunity to create memorable experiences for our guests, submit your resume todayRequired Skills & Abilities: -Two (2) years of...

  • Front Desk Agent

    1 month ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not...

  • Front Desk Agent

    3 weeks ago

    Houston, Texas, United States Hotel Granduca Houston Full time

    JOB SUMMARY:Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.ESSENTIAL JOB FUNCTIONS:This description is a summary of primary responsibilities and qualifications. The job description is not...

  • Front Desk Agent

    1 week ago

    Houston, Texas, United States Oldham Goodwin Payroll LLC Full time

    The Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service.ESSENTIAL DUTIES AND RESPONSIBILITIESGive a warm and sincere greeting, and a fond farewell, thank you, and invitation to returnCheck the guest in and out in an efficient mannerAnticipate the gusts needs and...

  • Front Desk Manager

    1 week ago

    Houston, Texas, United States Avion Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Clerk

    1 month ago

    Houston, Texas, United States Cambria Hotel Downtown Houston Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Clerk

    3 weeks ago

    Houston, Texas, United States Cambria Hotel Downtown Houston Full time

    Front Desk & Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Representative

    1 week ago

    Houston, Texas, United States Houston Cardiovascular Associates Full time

    Company DescriptionHouston Cardiovascular Associates (HCVA) is the largest group of private practice Cardiovascular physicians in Houston, with over 50 years of service to the community. We have 16 board certified physicians, 6 nurse practitioners, and 2 locations.Role DescriptionThis is a full-time on-site role for a Front Desk Representative at HCVA...

  • Front Desk Admin

    1 week ago

    Houston, Texas, United States Wells Medicine Full time

    Seeking a full-time front desk admin for a small medical practice focused on mental health care.Clinic responsibilities of this position include patient contact, electronic and paper filing, miscellaneous clerical duties as needed, and tasks as necessary to keep the office running and to assist the physicians and other staff. Clinic days are 2 to 4 days a...

  • Front Desk Receptionist

    1 week ago

    Houston, Texas, United States Skin Deep Sculpting Full time

    We are looking for a Receptionist to manage our front desk in our medical post op recovery spa and to perform a variety of administrative and clerical tasks.As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization.You will welcome guests both who visit...

  • Front Office Host

    1 week ago

    Houston, Texas, United States Hyatt House Houston WestEnergy Corridor Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...