Business Analyst

7 days ago


Kansas City, Missouri, United States PRI Global, Inc. Full time

Job Title: IT Business Analyst
Company: NetOps

The IT Business Analyst is responsible for developing, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements. This role evaluates requests to determine feasibility, researches and identifies options, and recommends solutions that best serve business needs. The Business Analyst also presents information, tracks and responds to questions related to business standards, and performs key administrative duties while seeking continuous improvement potential. Serving as the primary interface between NetOps and peer teams within IT.

  • Must be committed to incorporating security into all decisions and daily job responsibilities
  • 2+ years of business analysis experience with exposure to various methodologies (Agile, Scrum, Kanban, Waterfall, etc.)
  • Proven track record of taking initiative and driving a plan effectively
  • Ability to manage time and multi-task effectively
  • Ability to communicate across various audiences including IT teams, business teams, and vendors
  • Ability to lead meetings such as Daily Stand-up, Retros, and issue analysis calls
  • Display leadership, team-centric skills, and strong problem-solving abilities
  • Excellent at building and maintaining relationships across IT and business partners
  • Professional attitude, strong desire and ability to take ownership, provide high-quality customer service, and willingness to expend additional effort when necessary
  • Secure in independent judgment and autonomous decision making
  • Experience preparing and delivering informal and formal presentations
  • Ability to judge what is requested versus feasible within technology parameters and project timeline
  • Experience assisting with the development of standards, processes, and procedures
  • Ability to drive continuous improvements for applications, processes, and team
  • Strong working knowledge of JIRA, Confluence, and ServiceNow

Preferred Skills, Competencies, Experience:

  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field
  • Previous Network Operations/Network Engineering experience is a plus
  • Experience in project management tools such as MS Project, MS Teams, PPT, Excel
  • Experience in large-scale enterprise applications and processes
  • Experience creating detailed reporting and dashboards within ServiceNow and/or Jira


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