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Clinical Business Operations Representative 3- HYBRID
1 month ago
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
***HYBRID***
The Department of Neurology has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work in Boca Raton. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. The primary functions of this position is to provide clinical and administrative support to the Comprehensive Center for Brain Health/Cognitive Division
Answer phones, triage, and follow-through on messages and information requests from CCBH patients using UChart, as well as internal and external customers.
Obtain pre-authorization for oral medications and patient procedures, coordinate medical necessity letters and other documents for patient assistance program under nurse and/or physician supervision.
Coordinate physician schedule and outpatient clinic.
Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work.
Coordinate and supervise appointments for VIP and international patients.
Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone
Acquire the materials necessary for the patient visit including medical records and x-rays
Communicates with patients regarding delays in schedule
Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.
Proactively works physicians clinical scheduled to maximize time and manage capacity.
Greet visitors in Reception area. Distribute incoming faxes. Restock any materials at the front desk as needed.
Log all receiving packages in receiving log and notify addressee within team.
Responsible for the scheduling and coordination of the physicians’ academic calendar including interviews, on and off campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty.
Greet faculty guests and visitors and arrange meetings rooms, etc. Assist Office Manager with arranging catering for meetings as needed. Coordinate activities with receptionist to ensure appropriate set-up and clean-up of events arranged by Division. Prepare and submit leave requests and vacation/leave tracking forms as outlined by Department and University policy.
Coordinate scheduling and travel for faculty CME presentations/speaking engagements.
Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work.
Work closely with Department’s education and training programs to coordinate and support faculty’s academic work including arranging lectures, copy and distribution of educational material, coordination with other training programs, Observership program, coordination of resident and fellow visits, etc.
Prepare and coordinate travel arrangements including reservations for hotels, air travel and other related arrangements. Prepare and submit forms required for reimbursement of travel expenses, including but not limited to, gathering all pertinent receipts, preparation of BERF and submission of required information to administrative office for processing.
Responsible for the maintenance, requisition and submission of supplies for division.
Make arrangements for changes or moving or repair of phones, computers, pagers, etc. as needed by faculty members.
Update and submit renewals of licenses and DEA. Responsible for membership payments, as well as assist with initial credentialing, recredentialing and one time privilege. Distribute updated documents to appropriate entities internally as well as externally. Maintain updated physician’s documentation.
Assist Office Manager with preparing and submitting forms required for reimbursement of travel expenses, including but not limited to, gathering all pertinent receipts, preparation of BERF and submission of required information to administrative office for processing.
- Coordinate weekly Research Meetings. Prepare research source packets weekly for visits.
- Cover Research Support Specialist as needed.
Assist Office Manager with the maintenance, requisition and submission of supplies for division. Make arrangements for changes or moving or repair of phones, computers, pagers, etc. as needed by faculty members.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Minimum Qualifications
High school diploma or equivalent
Minimum 2 years of relevant experience
Knowledge, Skills, and Attitudes:
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any relevant education, certifications and/or work experience may be considered.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:Full timeEmployee Type:StaffPay Grade:H5