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Welcome Center Specialist, Reynolda Gardens
4 months ago
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description Summary**Cover letter is required with application for this position.**The Welcome Center Specialist is instrumental in creating a welcoming and positive experience for visitors to Reynolda House, Village and Gardens. The way our guests converse with WCS staff sets the tone for their visit to Reynolda. As a front-line staff member, you multitask as an admissions desk, information desk, membership desk, concierge, phone operator, retailer and host. This role contributes greatly to the overall guest experience of Reynolda.
This position assists with oversight of the Reynolda Welcome Center, including reception of visitors, processing admissions, orienting visitors, communicating Garden guidelines, telephone and administrative reception, and merchandise retail sales.
As a front-line representative of Reynolda, the Welcome Center Specialist has a friendly smile, a strong understanding of the history of Reynolda, follows best practices in interacting with visitors, and advises colleagues on pertinent issues related to the visitor experience.Job Description
Essential Functions:
- Responsible for reception of visitors, processing admissions (both paid and complimentary), telephone and administrative reception, orientation materials, and conducting merchandise sales transactions.
- Sets expectations and makes suggestions for the visitor’s experience through effective listening and communication related to the visitor’s itinerary and agenda.
- Facilitates and directs visitor inquiries to the appropriate staff person to ensure exceptional service.
- Assists with oversight of the Welcome Center and ensuring a welcoming environment for visitors.
- Receives and accurately processes admission and sales payments (credit cards), maintaining proper confidentiality and PCI compliance (training is provided; background check will be conducted).
Required Education, Knowledge, Skills, Abilities:
- High school graduate plus specialized training with one year of related experience, or an equivalent combination of education and experience.
- Enthusiasm for working with people, experience with customer service, excellent guest-focused service skills.
- Ability to demonstrate effective communication skills; strong interpersonal skills.
- Proficiency in the use of computers and email and have a willingness to learn new technology. Point of Sale experience with Altru is a plus (training is provided).
- Ability to multitask and become familiar with: calendar of events, organization chart in order to direct calls, emails or queries to proper department, telephone system, merchandise, & photography booking system.
- General office management skills.
- Proficiency in Microsoft Office including Word, Excel, the Internet and other related software.
- Ability to work frequent weekends and occasional holidays and evenings as needed.
Preferred Education, Knowledge, Skills, Abilities:
- Interest in lifelong learning, gardening, plants, nature, and history.
Accountabilities:
- Responsible for own work only.
- As the first line of contact for visitors to Reynolda, accountable for superior customer service in all circumstances that may arise.
Physical Requirements:
Performs bending, climbing, crouching, kneeling, reaching from ground level to overhead, pushing and pulling up to 25 pounds
Disclaimer:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Additional Job DescriptionAbout Reynolda
Reynolda, located in Winston-Salem, N.C., is a rare gem among the nation’s cultural institutions and historic greenspaces that includes a 51-year old American art museum, 135 acres of formal gardens and trails, and boutique shopping and dining in more than 25 conserved, historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University, Reynolda delivers experiences that enlighten the mind and revive the senses, and we prioritize creating an environment where people thrive.
