Helpdesk Manager, Senior

2 weeks ago

Fort Belvoir, United States Booz Allen Hamilton Full time
Helpdesk Manager, Senior

The Opportunity:

Your combination of people skills and Helpdesk Manager expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting our DoD client. We’re looking for a Helpdesk Manager where you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. You’ll provide your customers insight into their network through monitoring and performance management.

Your Helpdesk Manager expertise will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. You’ll help your team better understand the network by turning metrics into information and explaining their meaning.

We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a system administrator leader, you’ll identify new opportunities to modernize the network, so your clients achieve their goals. Work with us and resolve daily challenges as we improve warfighter communications.

Join us. The world can’t wait.

You Have:

  • 7+ years of experience in a user-facing IT operations environment as a Helpdesk technician

  • Experience with the use of IT service management (ITSM) tools and tracking software

  • Experience with installing, configuring, troubleshooting, and maintaining hardware and software on Windows and Unix operating systems

  • Experience with working and multi-tasking in a fast-paced work environment, identifying, tracking, monitoring, and prioritizing requests

  • Knowledge of VMware hypervisor environment and provisioning software

  • Ability to work with Security Technical Implementation Guides and group policies

  • Ability to author, interpret, and analyze technical documentation

  • HS diploma or GED

  • TS/SCI clearance

  • DoD 8140 Certification, including Security+, CISM, or CISSP Certification

Nice If You Have:

  • Experience with JIRA and Atlassian Suite of tools

  • Experience with leading a team of technicians across multiple sites

  • Knowledge of call center best practices, including forecasting and scheduling, inbound technical triage, ticket tracking, and escalation

  • Knowledge of VMware hypervisor environment and provisioning software

  • Bachelor’s degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $75,600.00 to $172,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

  • Helpdesk Manager, Senior

    2 weeks ago

    Fort Belvoir, United States Booz Allen Hamilton Full time

    Your combination of people skills and Helpdesk Manager expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting our DoD client. Were looking for a Helpdesk Manager Manager, Helpdesk Technician, Senior, Monitoring, Technology

  • Helpdesk Manager

    1 week ago

    Fort Belvoir, Virginia, United States Booz Allen Hamilton Full time

    About the RoleWe are seeking a highly skilled Helpdesk Manager to join our team at Booz Allen Hamilton. As a Helpdesk Manager, you will be responsible for leading our IT operations team and providing technical support to our clients.Key ResponsibilitiesLead a team of IT operations professionals to provide technical support to clientsDevelop and implement IT...

  • Helpdesk Manager

    2 weeks ago

    Fort Belvoir, United States Booz Allen Hamilton Full time

    Helpdesk ManagerThe Opportunity: Your combination of people skills and Helpdesk Manager expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting our DoD client. We’re looking for a Helpdesk Manager where you’ll share your expertise through leadership and mentoring as you...

  • Junior Helpdesk Support Services Specialist

    2 weeks ago

    Fort Belvoir, United States Chenega Corporation Full time

    Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. Duties...

  • Helpdesk Support

    2 months ago

    Fort Huachuca, United States SAIC Full time

    Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts.JOB...

  • Helpdesk Support

    3 months ago

    Fort Huachuca, United States SAIC Full time

    Description SAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment. NOTE: This position will require weekdays, weekends, dayshifts, and nightshifts. JOB...

  • Caregiver - Senior Living Assistant

    4 days ago

    Fort Belvoir, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a compassionate and dedicated Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families.Key ResponsibilitiesBuild meaningful relationships with residents and their families, providing assistance with...

  • IT Analyst/Helpdesk Specialist

    1 month ago

    Fort Atkinson, United States Opportunities Full time

    The IT Analyst / Helpdesk Specialist will use advanced technical troubleshooting skills to aid in the operational support of Opportunities Inc technologies. He / She is expected to provide world class customer service to all Opportunities, Inc. divisions, employees, customers and stakeholders. Support will involve working with staff to resolve system...

  • Caregiver - Senior Living Assistant

    19 hours ago

    Fort Belvoir, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families in our assisted living and reminiscence neighborhoods.Key ResponsibilitiesBuild Meaningful Relationships: Develop strong...

  • Help Desk Specialists

    4 weeks ago

    Fort Belvoir, United States Diverse Systems Group LLC Full time

    Job DescriptionJob DescriptionDescription:Job Summary:Managing the site’s Service Desk walk in center (WIC) and provide on the job training for junior staff members.Create reports in Microsoft Excel and analyze SLA statistics against contract requirements and make appropriate recommendations to senior leadership. Demonstrated ability to independently...

  • Dining Room Operations Manager

    3 days ago

    Fort Belvoir, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced Dining Room Operations Manager to join our team at Sunrise Senior Living. As a key member of our community, you will be responsible for providing exceptional leadership and management of our dining operations.Key ResponsibilitiesProvide hands-on leadership in day-to-day operations, directly...

  • Senior Program Manager

    2 weeks ago

    Fort Belvoir, United States Tulk LLC Full time

    Job OverviewPosition: Senior Program ManagerCompany: Tulk LLCAbout UsTulk LLC is a premier consulting firm specializing in technology and management solutions for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of sophisticated technology systems and...

  • Senior Human Resources Leader

    2 weeks ago

    Fort Belvoir, Virginia, United States Sunrise Senior Living Full time

    JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." - Sunrise Leader As the HR leader within our community, the Human Resources Manager plays a pivotal role in...

  • Senior Program Manager

    1 week ago

    Fort Belvoir, United States Tulk LLC Full time

    Job OverviewPosition: Senior Program ManagerTulk LLC is a premier consulting firm specializing in technology and management advisory services for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of sophisticated technology systems and operational practices to...

  • Senior Program Manager

    2 weeks ago

    Fort Belvoir, United States Tulk LLC Full time

    Job OverviewPosition: Program Manager Level 5Company: Tulk LLCAbout UsTulk LLC is a premier consulting firm specializing in technology and management advisory services for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of cutting-edge technology systems and...

  • Senior Program Manager

    1 week ago

    Fort Belvoir, United States Tulk LLC Full time

    Job OverviewPosition: Program Manager Level 5Company: Tulk LLCAbout UsTulk LLC is a premier consulting firm specializing in technology and management advisory services for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of sophisticated technology systems and...

  • Senior Program Manager

    1 week ago

    Fort Belvoir, United States Tulk LLC Full time

    Job OverviewPosition: Program Manager Level 5Company: Tulk LLCAbout UsTulk LLC is a premier consulting firm specializing in technology and management advisory services for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of sophisticated technology systems and...

  • Senior Program Manager

    1 week ago

    Fort Belvoir, United States Tulk LLC Full time

    Job OverviewPosition: Program Manager Level 5Company: Tulk LLCAbout UsTulk LLC is a premier consulting firm specializing in technology and management solutions for the US Federal Government. Our dedicated team supports Defense and National Security clients in the acquisition, design, management, and development of cutting-edge technology systems and...

  • Human Capital Manager

    2 weeks ago

    Fort Belvoir, Virginia, United States Sunrise Senior Living Full time

    JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air." - Sunrise Leader As the HR leader within our community, the Human Resources Manager plays a pivotal role in...

  • Human Resources Manager

    1 month ago

    Fort Belvoir, United States Sunrise Senior Living Full time

    JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air." - Sunrise Leader As the HR leader at the community, the Human Resource Manager is responsible for...