Care Specialist

3 days ago

Brentwood, United States Upward Health Full time


CARE SPECIALIST - ECM

Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team as a Care Specialist.

As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and ever-changing field. Your responsibilities will extend beyond the ordinary, and we are looking for someone who possesses the tenacity, resilience, and perseverance to excel in challenging situations.

Your role will require you to be a self-starter, someone who not only understands the art of prioritization but is also keen to understand the "why" behind what we do. You'll engage with individuals from diverse backgrounds and often with complex needs, so the ability to work with difficult people and always be willing to help is a must. You don't just say "no"; you ask "how" and seek the "why

Your awareness of community and diversity will be vital in ensuring that you provide culturally sensitive and inclusive care. Organizational skills, responsiveness, and flexibility are key as you navigate the ever-evolving landscape of healthcare.

Your self-motivation and ability to pivot, serving as a change agent when necessary, will be highly valued. You have an outcome-oriented approach and are willing to learn, adapting to new challenges and opportunities with enthusiasm.

Criticism doesn't deter you; you take it as a chance for self-improvement and growth. Self-awareness is your ally, and you thrive as an independent problem solver. Your passion for people is the driving force behind your commitment to delivering high-quality care.

If you possess these qualities and are ready to embrace a role that demands dedication, adaptability, and a deep desire to make a positive impact, we encourage you to explore the possibilities of becoming a Care Specialist within our organization. Join us in our mission to provide exceptional care and support to those who need it most.

Who is Upward Health

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our providers, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health

What you will do.

The Care Specialist works in patient’s homes and community 90% of the time and virtually the other 10% to deliver chronic care management to high complexity patients. During initial outreach the Care Specialist informs patients about our services and helps them get enrolled. Reaching out via phone is our top strategy for outreach and it’s important that the Care Specialist is comfortable and confident communicating by phone. Field-based approaches are utilized as well, and the Care Specialist should be prepared to use whatever strategy is most effective. Once the patient is enrolled, the Care Specialist will coordinate care from the patient’s home or the community to support our integrated care delivery model, focused on the following goals: Promote timely access to appropriate care; increase utilization of preventative care; reduce emergency room utilization and hospital readmissions; create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s); increase patient’s ability for self-management and shared decision-making; provide medication reconciliation; connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs

KEY RESPONSIBILITIES:

  • Conduct direct outreach to patients via phone, in-person, mailings, and other strategies including cold calling and unscheduled door knocks.
  • Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process through continuous and on-going phone and in-person interactions.
  • Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
  • Coordinate care between patients and interdisciplinary care teams as needed.
  • Support your patients in meeting their healthcare goals as it relates to Quality measures.
  • Work within an interdisciplinary team to support the team’s effort in meeting market and/or organizational goals.
  • Analyze patient data to determine patient needs or treatment goals.
  • Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
  • Explain technical medical information to educate the patients.
  • Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
  • Builds rapport with Upward Health patients utilizing motivational interviewing techniques.
  • Conduct one-on-one extended in-person patient appointments.
  • Makes follow-up calls and home visits to patients per Upward Health policy.
  • Documents each patient encounter with accuracy and precision.
  • Prepares reports and documents as needed or requested.
  • Attends regular daily huddle, team meetings and participates in clinical rounds.
  • Other duties as needed.

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong critical thinking skills for assessing patient needs and treatment goals.
  • Self-starter with the ability to work independently in an unstructured environment.
  • Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
  • Familiar with concepts like Motivational interviewing, trauma informed care and care coordination.
  • Ability to complete unscheduled home visits, completed cold-calls and outreach.
  • Strong organization skills and ability to manage and maintain a personal schedule.
  • Proficient in time management and the ability to prioritize tasks effectively.
  • Ability to work independently within a field-based environment and as part of a team.
  • Excellent communication and motivational interviewing skills to engage with difficult patients and the ability to explain technical medical information.
  • Proficient in the accurate and timely documentation of patient

  • Care Assistant

    1 week ago

    Brentwood, California, United States Limitless Care Full time

    Job SummaryLimitless Care is currently hiring a Senior Care Specialist to join our team. As a Senior Care Specialist, you will provide high-quality care to seniors in their homes.You will be responsible for assisting clients with daily activities, providing transportation to appointments, and keeping them company.A strong focus on independence, health,...

  • Full Time Wound Care Specialist

    2 weeks ago

    Brentwood, New York, United States Integrated Wound Care LLC Full time

    Job DescriptionAn esteemed Full-time Wound Care Specialist is sought to deliver high-quality wound care services in a dynamic healthcare environment.Key ResponsibilitiesAdminister Ultra Mist therapy services for patients with diverse wound types and needs.Collaborate effectively with interdisciplinary teams of healthcare professionals to ensure comprehensive...

  • Veterinary Care Specialist

    6 days ago

    Brentwood, Tennessee, United States Banfield Full time

    Veterinary Care SpecialistEstimated Salary: $40,000 - $60,000 per yearAs a Veterinary Care Specialist at Banfield Pet Hospital, you will play a vital role in ensuring the well-being of pets and their owners. Your primary responsibility will be to assist veterinarians and veterinary technicians with various tasks, including administering medications,...

  • Clinical Care Specialist

    2 weeks ago

    Brentwood, Tennessee, United States Williamson Health Full time

    OverviewAt Williamson Health, we are dedicated to providing exceptional care to our patients. As a Clinical Care Specialist in our Critical Care department, you will play a vital role in delivering high-quality patient care.Salary and BenefitsWe offer a competitive salary of $85,000 per year, along with a comprehensive benefits package that includes medical,...

  • Intensive Care Specialist

    2 weeks ago

    Brentwood, Tennessee, United States Williamson Health Full time

    Job OverviewWilliamson Health is seeking a skilled Registered Nurse to join our team in Critical Care. As an Intensive Care Specialist, you will be responsible for providing high-level care to patients in critical condition.

  • Primary Care Specialist

    6 days ago

    Brentwood, Tennessee, United States Embassy Dental - Cool Springs Full time

    Join Our Team as a Primary Care Specialist">We are seeking an experienced Dentist Physician to join our team at Embassy Dental - Cool Springs. As a Primary Care Specialist, you will be responsible for providing primary dental care and leading our team in delivering exceptional results.About the Role:Provide routine check-ups, cleanings, and X-rays to...

  • Advanced Care Specialist

    3 weeks ago

    Brentwood, California, United States SGA Talent Full time

    OverviewSGA Talent is a leading healthcare staffing firm dedicated to providing exceptional care services. We are seeking skilled professionals to join our team as Advanced Care Specialists.SalaryThe estimated annual salary for this position ranges from $65,000 to $85,000 depending on experience and location.Job DescriptionAs an Advanced Care Specialist, you...

  • Clinical Care Specialist

    4 weeks ago

    Brentwood, New York, United States Drift Services Full time

    Career Opportunity at Drift ServicesThe Clinical Care Specialist plays a vital role in delivering exceptional patient care by administering medications, consulting with healthcare providers, and maintaining accurate records.With opportunities for new graduates and competitive benefits like flexible scheduling and medical coverage, this position is ideal for...

  • Geriatric Care Specialist

    1 month ago

    Brentwood, Tennessee, United States Favorite Healthcare Staffing Full time

    Job DetailsFavorite Healthcare Staffing is seeking a skilled Geriatric Care Specialist for part-time or full-time Per Diem / PRN assignments in the Venice, FL area. The ideal candidate will have at least 6 months of recent experience as a Geriatric CNA.Position Overview:This opportunity offers the chance to advance your career and develop new skills while...

  • Nurse Specialist Critical Care

    2 weeks ago

    Brentwood, Tennessee, United States Williamson Health Full time

    Join Our TeamWe are seeking a skilled and compassionate Nurse Specialist Critical Care to join our team at Williamson Health, a leading healthcare system in Franklin, Tennessee. As a critical care nurse, you will play a vital role in providing exceptional patient care and making a positive impact on the lives of our patients and their families.About...

  • Senior Support Specialist

    2 weeks ago

    Brentwood, Tennessee, United States Always Best Care Senior Service Full time

    We are looking for a highly skilled Senior Support Specialist to join our team at Always Best Care Senior Service. As a Senior Support Specialist, you will work closely with seniors to identify their unique needs and develop personalized care plans that promote their physical and emotional well-being.Key ResponsibilitiesConduct thorough assessments of senior...

  • Chronic Care Specialist

    5 days ago

    Brentwood, Tennessee, United States Monogram Health Full time

    Responsibilities and RequirementsConduct comprehensive annual wellness exams, both in-person and virtuallyCounsel and educate patients and families on benefits and programs available to improve health outcomesDocument patient information, including diagnosis, medical history, and treatment plansCollaborate with primary care providers, specialists, and...

  • Medical Care Specialist

    2 weeks ago

    Brentwood, Tennessee, United States Williamson Health Full time

    Job Overview">Nursing Career OpportunityWilliamson Health is a leading healthcare system in Franklin, Tennessee, offering comprehensive patient care services. We are seeking an experienced Nursing Specialist to join our team.About the RoleWe are looking for a skilled nursing professional to provide high-quality care to patients in our Medical Care Unit. The...

  • Cardiac Care Nurse Specialist

    4 weeks ago

    Brentwood, Tennessee, United States Williamson Health Full time

    Cardiac Care Nurse SpecialistAt Williamson Health, we are seeking an experienced and compassionate Nurse Specialist to join our team of dedicated healthcare professionals. This is a unique opportunity to work in a fast-paced environment where you can utilize your expertise to make a meaningful difference in the lives of our patients.About UsWilliamson Health...

  • Nurse Care Specialist

    4 weeks ago

    Brentwood, Tennessee, United States Williamson Health Full time

    Job DescriptionWe are seeking a skilled Nurse Care Specialist to join our team at Williamson Health, a leading healthcare provider in Franklin, Tennessee. As a Nurse Care Specialist, you will be responsible for providing comprehensive nursing care across various units, including adult, pediatric, and critical care settings.Key Responsibilities:Perform...

  • Adolescent Treatment Specialist

    6 days ago

    Brentwood, Tennessee, United States Psychiatric Medical Care LLC Full time

    We are seeking an experienced Adolescent Treatment Specialist to join our team at Psychiatric Medical Care LLC in Brentwood, TN and Mt. Juliet, TN. As a PRN Outpatient Program Therapist, you will work with adolescents ages 10-18 in an intensive outpatient environment, providing group, individual, and family therapy sessions.Benefits:No weekends or holidays...

  • Personal Care Specialist

    2 weeks ago

    Brentwood, Tennessee, United States Home Instead Full time

    About the Position">We are seeking a skilled and compassionate individual to join our team as a Personal Care Specialist at Home Instead Senior Care. In this rewarding role, you will assist elderly clients with daily activities, provide companionship and emotional support, and maintain a clean and safe living environment.">Responsibilities">Assist clients...

  • Nurse Care Specialist

    5 days ago

    Brentwood, Tennessee, United States Vibra Travels Full time

    Nurse Care Specialist Job Opening - PCU UnitWe are seeking a skilled Nurse Care Specialist to join our team in Brentwood, Tennessee. The successful candidate will have experience in PCU settings and be able to work effectively in a fast-paced environment.Assignment DetailsJob Type: Travel Nursing AssignmentDuration: 13 weeksHours: 36 hours per weekShift:...

  • Primary Care Specialist

    2 weeks ago

    Brentwood, New York, United States Sun River Health Full time

    Job Summary:Sun River Health is seeking a highly skilled Physician to join our team at our Brentwood location. As a Primary Care Specialist, you will be responsible for providing exceptional patient care, diagnosing and treating patients in your specialty area, and collaborating with other healthcare professionals to ensure seamless care delivery.Key...

  • Nurse Specialist in Neonatal Care

    1 month ago

    Brentwood, Tennessee, United States Williamson Health Full time

    Williamson Health, a renowned healthcare system in Franklin, Tennessee, is seeking a skilled Registered Nurse (RN) to join its esteemed NICU team. As a Nurse Specialist in Neonatal Care, you will play a vital role in providing exceptional patient care to our youngest patients.About Williamson HealthWe are proud to offer a comprehensive benefits program that...