Pharmacy Liaison

5 days ago

New Bedford, United States Shields Health Solutions Full time

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care, Fortune Best Workplaces for Millennials & Fortune Best Workplaces for Women.

Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy - delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

Job Purpose:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

  • Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
  • As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
  • Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
  • Support outpatient retail and specialty prescription medication needs.
  • Grow the specialty pharmacies patient population
  • Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
  • Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
  • Help develop new processes to ensure smooth operations and patient care.
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
  • Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
  • Answer, resolve and triage inbound inquiries.
  • Perform refill reminder calls under the supervision of a pharmacist.
  • Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
  • Ensure appropriate documentation in all required systems/tracking mechanisms.
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
  • Identify trends, resolves problems; recommend improvements; implement change.
  • Actively participate in process improvement initiatives.
  • Act as a value-added business partner to stakeholders throughout the organization.
  • Protect organization's value by keeping information confidential.
  • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
  • Willing to do whatever is necessary for the betterment of the Company.
  • Other duties as assigned.

Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years' experience as a Pharmacy Technician

Education: High School Diploma or GED required

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PDN-9db63e4d-a4fe-4d4f-b939-ee1853f5a8ea

  • Pharmacy Liaison Specialist

    2 weeks ago

    New York, New York, United States Shields Health Solutions LLC Full time

    Key ResponsibilitiesLeads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinicsCoach and develop liaison team and instill Shields culture at health system partner siteProvide consistent, timely and ongoing performance coaching, feedback, training, and...

  • Healthcare Liaison

    3 hours ago

    New York, New York, United States NYC Health Hospitals Full time

    **Job Overview:**NYC Health + Hospitals/Community Care is seeking an experienced Healthcare Liaison to join our team. In this role, you will be responsible for managing a panel of high-acuity patients with complex behavioral health and socio-economic needs.**Key Responsibilities:**Develop and implement individualized care plans that prioritize patient...

  • Assistant Vice President

    2 months ago

    New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...

  • Assistant Vice President

    2 weeks ago

    New York, United States NYC Health + Hospitals Full time

    About NYC Health + Hospitals Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...

  • Assistant Vice President

    2 weeks ago

    New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...

  • Pharmacist-Prior Authorization

    7 days ago

    New Bedford, United States SouthCoast Health Full time

    OverviewCommunity Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals,...

  • Leading Pharmacy Manager

    6 hours ago

    New York, New York, United States RPh on the Go Full time

    Lead a Team of Pharmacists and Deliver Exceptional Patient CareRPh on the Go is seeking a dedicated Supervising Pharmacist to lead our retail pharmacy team in the heart of New York City. As a licensed pharmacist with a strong background in management, you will oversee daily operations, mentor staff, and provide outstanding patient care.About the...

  • Lead Pharmacist

    4 days ago

    New York, New York, United States RPh on the Go Full time

    Supervising Pharmacist Job in New York CityRPh on the Go is seeking a seasoned Supervising Pharmacist to lead our retail pharmacy team in the heart of New York City. This position offers a chance to provide exceptional patient care while overseeing daily operations and mentoring staff.Job Highlights:Schedule: Day shifts, Monday - Friday, 10:00am -...

  • Hematology Medical Liaison Opportunity in Houston, TX and Louisiana

    2 weeks ago

    New Orleans, Louisiana, United States Lifelancer Full time

    About the RoleWe are seeking a highly skilled Hematology Medical Liaison to join our team in Houston, TX and Louisiana. As a key member of our organization, you will play a critical role in promoting the safe and effective use of our medicines.ResponsibilitiesMedical Engagement: Collaborate with healthcare professionals to gain insights on clinical...

  • FT Pharmacist

    6 months ago

    New Haven, United States Stop & Shop Full time

    At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of our associates are celebrated, and all associates feel they belong and thrive. We work as one team to break down barriers, put the customer first and show that we care for our customers, communities and each other. At Stop & Shop, we're...

  • Sr. Medical Science Liaison- Neuromuscular- Northeast

    6 days ago

    New York, United States CatalystPharma Full time

    All Jobs > Sr. Medical Science Liaison- Neuromuscular- NortheastFully Remote • Remote Worker - N/ADescriptionThe Senior Medical Science Liaison (MSL) Neuromuscular will develop and maintain professional relationships with prominent, therapeutically relevant healthcare providers and key decision makers as they relate to Catalyst’s various neuromuscular...

  • Supervising Pharmacist

    2 weeks ago

    New York, United States RPh on the Go Full time

    Job DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.RPh on the Go, a premier pharmacy staffing agency, is seeking a dedicated and experienced Supervising Pharmacist for a retail pharmacy in the heart of New York City. This is a fantastic opportunity for a licensed pharmacist to lead a team while delivering exceptional patient care in...

  • Lead Pharmacy Services Coordinator-Hybrid

    1 week ago

    New Hyde Park, United States Northwell Health Full time

    Job Description Job Description Leads and guides team by acting as a liaison between patients, prescribers, pharmacies, and payers and collaborates with members of the interprofessional team to promote timely access to medications. Leads daily operations of pharmacy benefits investigation, oversees financial assistance and facilitation of prior...

  • Full-time: RN Liaison

    3 weeks ago

    New York, United States Mount Sinai Health System Full time

    h3>Job DescriptionDescriptionThe Home Infusion Clinical Services Liaison – RN, is responsible for:Positive and effective representation of Mount Sinai Home Infusion and introducing the full scope of services offered to hospital case managers, physicians, provider staff, nursing agencies, other referral sources, and patients and their caregivers.Assisting...

  • Pacific Northwest Medical Science Liaison

    4 weeks ago

    New Brunswick, New Jersey, United States Bristol-Myers Squibb Full time

    Transforming Lives through Scientific ExcellenceBristol-Myers Squibb is a leading pharmaceutical company dedicated to transforming patients' lives through science. As a Medical Science Liaison in our Pacific Northwest region, you will play a crucial role in driving medical insights and serving as a clinical and scientific advisor to cross-functional...

  • Assistant Director of Pharmacy Services

    4 weeks ago

    New York, United States NYC Health + Hospitals Full time

    Job DescriptionJob DescriptionAbout NYC Health + HospitalsNYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees...

  • Senior Clinical Pharmacist for Internal Medicine

    2 weeks ago

    New York, New York, United States SUNY Downstate Health Sciences University Full time

    Job Title:Senior Clinical Pharmacist for Internal MedicineAbout the Role: We are seeking a Senior Clinical Pharmacist for Internal Medicine to provide clinical pharmacy services to the Adult Internal Medicine population at University Hospital at Downstate.Key Responsibilities:Work as part of a multidisciplinary team to ensure safe, evidence-based,...

  • Manager of Patient Services

    4 weeks ago

    New York, United States Shields Health Solutions LLC Full time

    At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces...

  • Patient Services Team Lead

    1 week ago

    New York, New York, United States Shields Health Solutions LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Patient Services Team Lead to join our team at Shields Health Solutions LLC. In this role, you will be responsible for managing a team of pharmacy liaisons located in specialty clinics within hospital settings. Your primary focus will be on ensuring the adoption and continuity of best practices,...

  • Senior Leadership Pharmacist

    1 week ago

    New York, New York, United States NYC Health Hospitals Full time

    **Assistant Vice President of Specialty Pharmacy - Salary: $200,000 - $300,000 per year**We are seeking a highly experienced and skilled professional to lead our specialty pharmacy program at NYC Health + Hospitals.This key leadership position requires strong strategic planning, partnership, analytical, writing, and presentation skills. The successful...