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RQ183088 - Desktop Engineer - Security Clearance Required
2 months ago
Transform technology into opportunity as a Desktop Engineer with NDSI. A career in enterprise IT means connecting and enhancing the systems that matter most. At NDSI you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At NDSI, people are our differentiator. As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Desktop Engineer joining our team to Support our intelligence customer in St. Louis, MO.
HOW A DESKTOP ENGINEER WILL MAKE AN IMPACT
As a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
Key Responsibilities:
Provide frontline support for desktop systems, including troubleshooting hardware and software issues
Manage user accounts, permissions, and access rights
Install, configure, and maintain desktop operating systems and applications
Respond to and resolve user tickets in a timely and professional manner
Perform regular system maintenance and updates to ensure optimal performance and security
Assist with the implementation of new technologies and software deployments
Document technical solutions and maintain knowledge base for common issues
Collaborate with other IT teams to resolve complex issues and improve overall service delivery
Provide basic network troubleshooting and support
Conduct user training sessions on new software or hardware as needed
WHAT YOU'LL NEED TO SUCCEED:
Requirements:
Associate's degree in IT or related field, or equivalent experience
5+ years of experience in desktop support or similar IT role
Strong knowledge of Windows operating systems and Microsoft Office suite
Familiarity with basic networking concepts and troubleshooting
Excellent customer service skills and ability to communicate technical concepts to non-technical users
Security+ certification or ability to obtain within 90 days of hire
TS/SCI Clearance required and eligibility to obtain CI Poly
Ability to prioritize and manage multiple tasks in a fast-paced environment
Willingness to provide occasional after-hours support
Physical Requirements: Ability to lift and move equipment up to 40 pounds Desired Skills:
Experience with remote desktop support tools
Knowledge of Active Directory and Group Policy
Familiarity with IT service management tools (e.g., ServiceNow)
Basic scripting skills (PowerShell, batch, etc.)
Experience in a government or intelligence community environment
Customer Location: Site
US Citizenship Required
