AAA - Bilingual Spanish Member Experience Associate
1 week ago
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
.
Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
This is a full-time, onsite position @ AAA Los Banos in California. This Team Member will work two (2) Saturdays out of the month and will be focused on DMV services, greeting/floor leading and AAA Smart Home sales. A Bilingual Spanish professional is REQUIRED.
Essential Functions
Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
Knowledge/Skills/Abilities
Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence
Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First
Bilingual Spanish required
Preferred Qualifications
Experience working with sales and service standards and goals or thresholds
Work Environment/Physical Requirements
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area.
Must be flexible with work shifts. Must be able to work Saturdays.
#MEL
#MEA
#LI-ML1
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.-
American Automotive Association
1 week ago
Los Gatos, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Bilingual Spanish Member Experience Associate
2 weeks ago
Los Gatos, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Bilingual Spanish Member Experience Associate
2 months ago
Los Gatos, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...
-
American Automotive Association
2 weeks ago
Los Gatos, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Sales and Service Associate
2 months ago
Los Gatos, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in AAA...
-
Spanish Dual Immersion Transitional Kindergarten
2 weeks ago
Los Angeles, United States Intiwasi Spanish Immersion School Full time $22 - $27Job DescriptionJob DescriptionJob Title: Transitional Kindergarten (TK) Lead TeacherLocation: Pico/Robertson, Los AngelesAbout Us:Intiwasi is a Spanish language dual immersion school that is committed to fostering a bilingual and multicultural environment where students thrive. As an International Baccalaureate (IB) candidate school and fully accredited by...
-
Retail Sales Associate Spanish Bilingual
4 weeks ago
Los Angeles, United States Quality Talent Group Full timeAbout the job Retail Sales Associate Spanish Bilingual When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where...
-
Senior Copywriter, Bilingual Spanish
16 hours ago
Los Angeles, California, United States Dieste Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Copywriter to join our team at Dieste Inc. as a Bilingual Spanish expert. As a key member of our creative team, you will be responsible for developing and executing innovative and effective copywriting strategies that drive business results.Key ResponsibilitiesStrategy and Idea...
-
Elementary: Bilingual Spanish
3 months ago
Los Angeles, United States Los Angeles Unified School District Full timeDate Posted: 1/26/2021 Application Deadline: Continuous Employment Type: Full Time Length of Work Year: C Basis annualized=180 days Salary: $53,435 to $84,995; Rating-in limit is Pay Scale Group 27, Pay Scale Level 10; Preparation Salary (T) Table Nu Spanish, Bilingual, Education
-
Fiscal Management Service Coordinator
3 months ago
Los Angeles, United States HR Alliance Full timeFiscal Management Support Coordinator (Bilingual - Spanish)We are seeking a highly motivated and detail-oriented Fiscal Management Service (FMS) Coordinator to join our team. The ideal candidate will be fluent in both English and Spanish and possess a thorough understanding of California's Self Determination Program (SDP). This role is critical in assisting...
-
Los Angeles, United States Kheir Clinic (FQHC) Full time $70,000 - $90,000SPANISH BILINGUAL LICENSED CLINICAL SOCIAL WORKER - Job Description:Patient facing roles require bilingual proficiency in Spanish/English. The LCSW works in tandem with members of the medical and behavioral health team to manage psychosocial aspects of chronic and acute diseases, apply behavioral principles to address lifestyle and health risk issues and...
-
Customer Service Representative
2 months ago
Los Angeles, United States AAA Full timeAAA - 2601 S Figueroa [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...
-
Bilingual Member Experience Associate
2 months ago
Los Angeles, United States NxT Level Full timeJob DescriptionJob DescriptionThe Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will...
-
Bilingual Member Experience Associate
2 months ago
Los Angeles, United States NxT Level Full timeThe Customer Care Coordinator provides outreach and support to ensure all our client’s Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every...
-
Retail Sales Associate Spanish Bilingual
3 days ago
Los Angeles, United States Verizon Full timeWhen you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world....
-
Retail Sales Associate Spanish Bilingual
1 month ago
Los Angeles, United States Quality Talent Group Full timeJob DescriptionJob DescriptionWhen you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis...
-
Customer Service Ambassador
5 days ago
Los Angeles, California, United States AAA Full timeJob Summary:As a Customer Service Representative at AAA, you will be responsible for delivering exceptional customer experiences through inbound phone calls, email, and other communication channels. Your primary goal will be to listen to and understand customer issues, while offering meaningful solutions and proactive recommendations for AAA products and...
-
Warehouse Associate
3 weeks ago
Los Angeles, United States AAA Electrical Equipment Full timeJob DescriptionJob DescriptionSalary: DOEAAA is hiring for Warehouse AssociateDuties and Responsibilities include the following. Other duties may be assigned.Working with customers on Will Call orders.Stocking inventory. Scanning items into shipping and receiving. Keeping warehouse organized, safe and clean. Picking, boxing, and shipping orders. Operating...
-
Retail Sales Associate Spanish Bilingual
2 months ago
Los Angeles, CA, United States Verizon Full timeWhen you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...
-
Retail Sales Associate Spanish Bilingual
1 month ago
Los Angeles, United States Verizon Full timeWhen you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...
