Director, Volunteer Leadership Strategy, University Advancement

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryAuthentic and transparent engagement and collaboration from all groups and individuals is at the foundation of University Advancement at Wake Forest University. We aspire to be an exemplar for belonging and inclusion where personal and team achievements are realized and celebrated. University Advancement approaches each moment with sincere gratitude, deep and abiding respect, unwavering optimism, profound humbleness, and an eye to learn something new. Our yesterday has shaped us, our today molds us, and together, our tomorrow at University Advancement and Wake Forest University creates an opportunity for aspirations and inspiration for all generations.

Summary: The Director, Volunteer Leadership Strategy will imagine, develop, implement and evaluate a consistent volunteer experience across board and council leadership opportunities. The Director will proactively collaborate with colleagues to ensure that University messages are conveyed to volunteer leaders. Oversees the board/council volunteer pipeline in partnership with the Development Office and develops stewardship and engagement plans for volunteer cohorts. Works with teams to plan and execute Board and Council meetings.Job Description

Essential Functions:

• In partnership with Board/Council managers, creates consistent volunteer onboarding experiences and evaluates volunteer intent at the end of each term; creates, executes, and manages stewardship and engagement strategies by cohort.
• Develops and manages a Board Member Emeritus program.
• Creates, documents, and maintains volunteer experience guide for Wake Communities leadership group; in partnership with development colleagues, develops strategies to steward and cultivate volunteers.
• Champions singular, common registration system for Board and Council meetings; serves as a liaison between Technology team and Board/Council coordinators to mitigate issues.
• Partners with appropriate colleagues to develop and convey messaging and requests time from senior leaders for Board/Council meetings.
• Collaborates with campus partners, including facilities, parking management, Aramark, Budd Group, etc. to create efficiencies in meeting execution.
• Manages volunteer pipeline in partnership with the Development Office.
• Creates, documents, and maintains processes to ensure communications, meetings and experiences are consistent among various Boards and Councils.
• Leads regular meetings with Board/Council leaders to discuss volunteer pipeline and identifies potential new Board/Council members.
• Helps in onboarding new Board/Council managers and development coordinators.
• Ensures Board/Council rosters are updated regularly in DAD; partners with Reporting team to ensure “Board/Council” parameter pulls expected data.
• Develops guidelines about what constitutes a board, council, committee, taskforce, etc. and the function and lifespan of each; documents the process by which each would be approved and the degree of support it would receive from UA.
• Understands the interests and needs of particular Boards/Councils and designs programs and experiences to suit.
• Maintains knowledge of institutional fundraising priorities.
• Tracks stewardship activities, gifts, events and contacts in DAD.
• Works with Coordinator to plan and execute Board and Council meetings in partnership with Development Coordinators. Director is responsible for ensuring that Board and Council meetings are in keeping with our overarching experiential expectations.
• Have high standards for your work and are proud to contribute to a mission-driven organization.
• Contributes to a transparent and equitable organizational culture where ethical and equity policies and practices are understood and lived out by all staff.
• Have a passion for workplace diversity and inclusion.
• Gets excited about the prospect of joining a team that is making a difference in people’s lives every day.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree with six to eight years of relevant experience.
• Knowledge and ability to devise and support thoughtfully orchestrated experiences and programs to steward and cultivate donors.
• Considerable experience in volunteer management.
• Expertise in organizing, planning, and executing complex experiences in a variety of settings.
• Ability to manage multiple projects concurrently; able to execute existing projects while managing and responding to urgent opportunities.
• Nimble in the face of changing priorities and circumstances.
• Self-starter; entrepreneurial and creative in formulating and executing ideas, opportunities, and strategies. Ability to think independently and anticipate next steps.
• Ability to learn and work inside of project management systems.
• Strong interpersonal, organizational, and management skills.
• Service-oriented; delights in providing remarkable, memorable customer-service designed to strengthen relationships.
• Ability to work collegially and collaboratively with colleagues and partners.
• Able to advise on arranging travel, transportation, and logistics.
• Ability to work independently and as part of a team.
• Ability to work within a budget.
• Should be able to meet the requirements of the University’s automobile insurance policy.
• Ability to work some evenings and weekends and to travel as necessary.

• Ability to maintain confidentiality pertaining to information contained in donor records and system data.
• Superior judgment, a strong work ethic, and a keen attention to detail.
• Ability to answer complex questions. Proactively seeks additional information to perform assigned duties.
• Proficiency in Microsoft and Google products, as well the ability to learn and use Advancement systems (DAD, Advisor, OnBase, etc.)
• Commitment to equity, particularly racial equity, with a willingness to learn about it and integrate it into all aspects of the work.
• Respect for the dignity and abilities of all people.

Preferred Education, Knowledge, Skills, Abilities:

• Previous experience in Board/Council/volunteer management preferred.

Accountabilities:

• Responsible for own work.
• Supervises Volunteer Leadership Coordinator.
• May supervise student employee(s).

Physical Requirements and Environmental Conditions:

Sedentary work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Moving about to accomplish tasks or moving from one worksite to another. Medium work that includes moving objects up to 50 pounds. No adverse environmental conditions expected.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

In University Advancement, we believe in equity, not just equality. We understand that in order to develop a fully engaged constituency; individuals must receive equitable treatment instead of equal treatment. Establishing equality means treating everyone the same. Equity necessitates transforming our community to meet the needs, interests and cultural norms of our University Advancement staff.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet all requirements listed in the job description. In University Advancement at Wake Forest University, we are dedicated to building a diverse, inclusive and authentic workplace. If this role appeals to you, but your past experience doesn’t align perfectly with every qualification on the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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