Workforce Management Analyst

2 weeks ago

Roseville, United States Gainwell Technologies LLC Full time
Summary

As a Workforce Management Analyst - Roseville, CA * at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Provide ongoing Call Center operational analysis, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency as measured by key business indicators (cost per call, cost per member, service level, occupancy, etc.) Here are the details on this position.

Your role in our mission

•    Interacts regularly with the Medicaid provider community, applying knowledge of established policies and procedures in answering inquiries, gathering information, and resolving problems and disputes in a timely and professional manner.

•    Serves as an escalation point for provider requests and issues, escalating when necessary and following through to resolution.   

•    Works independently and collaborates with a team and leadership to ensure exceptional customer service, alignment with business strategy and timely and successful delivery of our solutions according to customer expectations, needs, and objectives.

•    Develops and maintains a solid understanding of state and federal regulatory requirements, dental claims, and applicable Medicaid programs.

•    Provides feedback and contributes to reporting to identify trends, establishing and meeting team goals and expectations, improving processes, and maximizing efficiency and customer satisfaction.

•    Identifying and partnering with the customer service lead team to implement innovative labor management practices.

•    Develop labor schedules to meet contact volumes and service levels.

What we're looking for

•    6 or more years of experience in a relevant Business Analyst position with 3 or more years of Medicaid and Medicare experience preferred.

•    Knowledge of computer programming concepts such as configuration, development and batch processing.

•    Advanced knowledge in analytical software such as Microsoft Excel, Power BI or SQL and other requirement-mapping tools such as Application Lifecycle Management (ALM) tools.

•    Strong client communication skills translating client needs to actionable objectives.

•    Strong analytical and business process re-engineering skills.

•    Strong executive presence and communication skills to deliver messages to business leaders, clients and technical personnel.

•    A leader who motivates others to action and communicates key technical ideas in a digestible way.


•    Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules and meet multi system requirements for service level objectives, forecast staffing levels for multiple call center teams.

•    Work with the leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per contact, and other specified call center goals and objectives.

•    Work as member of the WFM team and senior management to accurately forecast non voice volumes, analyze historical contact volume; project budgetary expenses, determine future costing and assist with training scheduling and new hire numbers.

•    Analyze contact center performance history to determine shrinkage, adherence, and occupancy goals as well as optimum off production activities.

•    3 to 5 years prior experience in a Contact Center Operations environment.

•    Contact Management System experience.

•    Ability to balance multiple priorities with little or no direction.

•    Experience working in a back office / non -voice environment.

What you should expect in this role

•    Commuting distance to Roseville, CA office is required for this hybrid position

•    Currently hybrid one day a week, however frequency might increase as needed by client.

•    Video cameras must be used during all interviews

  • Workforce Management Analyst

    1 week ago

    Roseville, United States Gainwell Technologies LLC Full time

    Summary As a Workforce Management Analyst - Roseville, CA * at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to...

  • Project Manager/Business Analyst

    2 weeks ago

    Roseville, United States Genesis10 Full time

    Genesis10 is currently looking for a Contract Business Side Project Manager/Business Analyst for a 12-month contract in Roseville CA. Must go on site 2 days a week (Tuesday and Wednesday)Job Description: Looking for a Contract Business Side Project Manager/Business Analyst for a 12-month contract in Roseville CA. Must go on site 2 days a week (Tuesday and...

  • Project Manager/Business Analyst

    7 days ago

    Roseville, United States Genesis10 Full time

    Genesis10 seeks a Business Side Project Manager/Business Analyst for a 12-month contract in Roseville CA. Must go on site 2 days a week (Tuesday and Wednesday)Job Description: Experience with managing business-side process improvement/re-engineering projects from concept to implementation and working with virtual teams including both in-house and...

  • Payroll Business Analyst

    2 weeks ago

    Roseville, United States PRIDE Industries Full time

    Job SummaryWe are seeking a highly skilled Payroll Business Analyst to join our team at PRIDE Industries. As a Payroll Business Analyst, you will be responsible for analyzing, developing, and implementing payroll policies, procedures, and systems. You will work closely with our IT department to ensure the accuracy and efficiency of our payroll processes.Key...

  • Board Certified Behavior Analyst

    2 weeks ago

    Roseville, United States Soliant Full time

    Job OverviewWe are seeking a highly skilled Board Certified Behavior Analyst to join our team at Soliant. As a key member of our team, you will be responsible for conducting comprehensive functional behavior assessments (FBAs) and developing individualized behavior intervention plans (BIPs) to support students with challenging...

  • Board Certified Behavior Analyst

    5 days ago

    Roseville, United States Soliant Full time

    Job OverviewJoin Soliant as a Board Certified Behavior Analyst to make a meaningful impact in the lives of students with disabilities. As a key member of our team, you will be responsible for conducting comprehensive functional behavior assessments (FBAs) and developing individualized behavior intervention plans (BIPs) to address challenging...

  • Epic Hospital Billing Analyst IV

    3 weeks ago

    Roseville, California, United States Adventist Health Full time

    {"title": "Epic Hospital Billing Analyst IV", "description": "Job SummaryAdventist Health is seeking a highly skilled Epic Hospital Billing Analyst IV to join our team. As a key member of our revenue cycle team, you will be responsible for ensuring the accurate and efficient billing of hospital claims using the Epic system.Key ResponsibilitiesEpic Billing...

  • Board Certified Behavior Analyst

    3 days ago

    Roseville, California, United States Soliant Full time

    Job OverviewWe are seeking a highly skilled Board Certified Behavior Analyst to join our team at Soliant. As a key member of our team, you will be responsible for conducting comprehensive functional behavior assessments (FBAs) and developing individualized behavior intervention plans (BIPs) to support students with challenging...

  • Workforce Inclusion Employment Specialist

    1 month ago

    Roseville, California, United States PRIDE Industries Full time

    Job SummaryPRIDE Industries is seeking a highly skilled Workforce Inclusion Employment Coach to join our team. As a key member of our organization, you will play a vital role in providing tailored job coaching and support to individuals with disabilities, ensuring their success and retention in competitive integrated employment positions.Key...

  • Epic Hospital Billing Analyst IV

    3 weeks ago

    Roseville, California, United States Adventist Health Full time

    Job Title: Epic Hospital Billing Analyst IVLocation: Remote-PST (Up to 25% travel)Qualifications:Epic certification in Hospital Billing (HB) required.5 Years Minimum experience using Epic EMR Position Overview:Adventist Health is seeking a certified Epic Hospital Billing Analyst to join our team. This position is responsible for ensuring the accurate and...

  • Epic Hospital Billing Analyst IV

    2 weeks ago

    Roseville, California, United States Adventist Health Full time

    Job Title: Epic Hospital Billing Analyst IVLocation: Remote-PST (Up to 25% travel)Qualifications:Epic certification in Hospital Billing (HB) required.5 Years Minimum experience using Epic EMR Position Overview:Adventist Health is seeking a certified Epic Hospital Billing Analyst to join the team. This position is responsible for ensuring the accurate and...

  • BSA/AML Investigations Analyst

    4 weeks ago

    Roseville, California, United States Mechanics Bank Full time

    BSA/AML Investigations AnalystMechanics Bank is seeking a highly skilled BSA/AML Investigations Analyst to join our team. As a key member of our compliance team, you will play a critical role in ensuring the bank's adherence to anti-money laundering regulations and preventing financial crimes.Key Responsibilities:Conduct thorough investigations of potential...

  • Epic Beacon Analyst Analyst III

    3 weeks ago

    Roseville, United States Adventist Health Full time

    Job Description Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Whether virtual or on campus, Adventist Health...

  • Epic Hospital Billing Analyst IV

    4 weeks ago

    Roseville, California, United States Adventist Health Full time

    Job Title: Epic Hospital Billing Analyst IVLocation: RemoteQualifications:Epic certification in Hospital Billing (HB) required.5 Years Minimum experience using Epic EMR Position Overview:Adventist Health is seeking a skilled Epic Hospital Billing Analyst to optimize billing workflows and ensure compliance with payer requirements. The ideal candidate will...

  • Assembly Operator

    4 months ago

    Roseville, United States Pentair Management Company Full time

    Job Description: Pentair has a job opportunity for you! Join us as aTemporary Mechanical Assembler (Pumps)in our Roseville, MN facility. This is a temp to hire position. You will assemble industry-leading gas-powered transfer pumps per bill of material, test the assembly to documented specifications and properly package the product. More details about the...

  • Experienced Business Analyst

    7 days ago

    Roseville, United States Gainwell Technologies LLC Full time

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career...

  • Epicor Kinetic Analyst

    2 weeks ago

    Roseville, United States Apex Systems Full time

    Job#: 2025170 Job Description: Epicor Kinetic Analyst12 month contract rolehybrid onsite - 3 days onsite, 2 days remote in Roseville MNSeeking one full-time resource to work on Epicor Kinnetic. Manages business operations and financials in Epicor Kinetic. The new ERP went live on July 2023 and the client needs to review current system set up, process and...

  • Warehouse Operations Manager

    1 month ago

    Roseville, California, United States Leadpoint Business Services Full time

    Job Summary:Leadpoint Business Services is seeking a highly motivated and experienced Warehouse Operations Manager to lead our recycling facility in Sacramento, CA. As a key member of our team, you will be responsible for motivating team performance to achieve production goals and individual KPIs.Key Responsibilities:Implement workforce management programs...

  • Staffing Manager

    1 month ago

    Roseville, United States Randstad USA Full time

    Randstad, the world’s leading talent company, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual,...

  • Board Certified Behavior Analyst | Roseville, CA

    2 weeks ago

    Roseville, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years Behavior Specialist experience required.Details: Position Type: Full Time Caseload:K - 12th Grade, high number of FBA assessments Pay range: $53 - 60/hr. Responsibilities:Conduct comprehensive functional behavior assessments (FBA) to identify the underlying causes of challenging behaviors exhibited by students....