CoxHealth IT Customer Support Analyst

4 days ago


Springfield, United States CoxHealth Full time

Summary

About Us

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare’s Best Places to work five times.
  • Named one of America’s Greatest Workplaces by Newsweek.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
  • Job Summary
    • The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
  • Job Requirements
    • Education
        • Preferred: Bachelor's degree in Computer Science, Information Technology, a related field.
    • Experience
        • Required: 3 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR  Bachelor's degree in Computer Science, Information Technology, a related field  OR Bachelor's degree in Computer Science, Information Technology, a related field.
    • Skills
        • In depth knowledge of a variety of IT systems, software, and hardware.
        • Identifies and implements improvements in service desk processes to enhance efficiency and effectiveness.
        • Assist junior analysts, providing guidance, and helping with their professional development.
        • Participates in strategic initiatives related to service desk management.
    • Licensure/Certification/Registration
      • N/A


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