CoxHealth IT Customer Support Analyst
4 days ago
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more
- Job Summary
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
- Job Requirements
- Education
- Preferred: Bachelor's degree in Computer Science, Information Technology, a related field.
- Experience
- Required: 3 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field OR Bachelor's degree in Computer Science, Information Technology, a related field.
- Skills
- In depth knowledge of a variety of IT systems, software, and hardware.
- Identifies and implements improvements in service desk processes to enhance efficiency and effectiveness.
- Assist junior analysts, providing guidance, and helping with their professional development.
- Participates in strategic initiatives related to service desk management.
- Licensure/Certification/Registration
- N/A
- Education
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