Director, Patient Access

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for Director, Patient Access, to support the North Satellites.

The Director, Patient Access- ensures daily organizational and administrative operations run efficiently and are in compliance with established policies and procedures. In addition, the Director, Patient Access oversees the development and implementation of procedures to ensure the effective delivery of services.

CORE JOB FUNCTIONS

• Hires, supervises, mentors, trains, disciplines, and discharges the Patient Access and Front End Revenue Cycle staff.

• Prepares department performance reports and develops short and long-term strategies for improvement.

• Develops, monitors, and ensures compliance with departmental budget.

• Attends and actively participates in meetings with upper management to identify any system issues and generate solutions.

• Maintains current knowledge of applicable statutory, regulatory, and administrative requirements.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s Degree in related field

Any appropriate combination of relevant education, experience and/or certifications may be considered

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Department Specific Functions

• Responsible for efficient, effective, and smooth administrative operation of the facility. Develops short and long term strategic operational plans that align with UHealth system goals.

• Monitors on a monthly basis and develops and implements action plans as needed.

• Creates and maintains monthly budgets; and provides variance analyses on both positive and negative variances.

• Responsible for leading the Patient Access and Front-End Revenue Cycle staff including performance appraisals and disciplinary action.

• Responsible for the development of new policies and procedures to ensure the smooth operation and provide excellent patient care.

• Routinely evaluate current policies to continually improve operations and maintain compliance with JCAHO and other regulatory entities.

• Ensures that all established policies and procedures are implemented and adhered to.

• Meets on a regular basis with the Medical Director, Hospital Administrator, Senior Clinical Administrators & Executive Director of Patient Business Services to review and resolve clinic issues.

• Develop and Maintain relationships with the Clinical Administrators, Faculty, and support staff to coordinate and facilitate patient care and resolve problems that arise.

• Work with the Director of Health Information Management (HIM) to ensure that all facets of Medical Records processes are compliant with Medicare and the University of Miami’s Office of Compliance for appropriate documentation and billing protocol by physicians and technicians.

• Responsible for arranging system(s) and application training of all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications ensuring that compliance and audit guidelines are followed to mirror Hospital process.

• Ensures that physicians and staff members are continually updated regarding changes in coding, documentation and billing requirements for Medicare, the Office of Compliance, and Third-Party Payors.

• Obtains monthly performance data for all the facilities for the SAO and other senior leaders.

• Develops and maintains statistical reporting systems that accurately represent the performance of areas of responsibility.

• Work closely with IT to ensure all system upgrades and current system issues are reviewed and properly identified to meet business operations.

• Reviews and maintains monthly budgets, responsible for budget variance analyses with a written explanation on both positive and negative variances.

• Monitor and review patient satisfaction scores with all staff members to ensure the highest quality of service is being provided.

• Ensures high levels of performance, achievement of goals and quality of results through subordinate managers.

• Responsible to visit multiple locations as needed to provide on-site support and assessments

• Responsible to ensure that satellite locations meet standards and operational efficiencies.

• Lead operations of satellite offices and ensures alignment with goals, policies, and objectives.

• Performs other duties as assigned.

Department Specific Qualifications

Education:

Bachelor’s Degree in related field with a health care concentration preferred.

Any appropriate combination of relevant education, experience and/or certifications may be considered

Experience:

Five years of progressive management experience in a hospital environment with UCHART / Epic system experience preferred.

Knowledge, Skills, and Attitudes

• Ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to plan and direct their activities.

• Ability to judge the appropriate action in response to changes, circumstances, or problems.

• Ability to lead a large group of subordinates while ensuring a high level of engagement and performance.

• Knowledge of health care regulatory guidelines and compliance including but not limited to: HIPAA, JC, AHCA, EMTALA, OSHA, and CMS relates to registration/admitting.

• Position requires a thorough knowledge of Hospital and/or physician billing information and scheduling systems, preferably, UCHART / Epic and Surgical scheduling systems

• Must possess excellent organizational skills and be able to keep accurate records.

• Must be able to work and/or oversee multiple projects or activities at the same time.

• Excellent oral and written skills.

• Must have excellent interpersonal skills and the ability to interact effectively with patients, families, visitors, and various levels of personnel within the hospital, the University, and other organizations.

• Requires strong analytical, problem-solving, and interpersonal skills, and the ability to recognize, assess, and diplomatically resolve a variety of problems.

• Must have the ability to develop mechanisms to monitor, accommodate, and/or resolve particular situations or problems.

• High level of analytical skill required to evaluate systems requirements and to develop methodologies and/or make recommendations to existing systems to maximize efficiency and performance.

• Must have demonstrated ability to take initiative and to maintain a high energy level over sustained periods.

• Must be able to work under stress due to deadlines, volume of work, and the range of activities.

• Proven experience with Personal Computers (PC) and Microsoft software.

• Knowledge of CPT and ICD. codes is desired.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H15

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