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VP Quality Safety

3 months ago

Naples, United States NCH Healthcare System Full time
DEPARTMENT: 18388 - QualityLOCATION: 350 7th Street North, Naples, FL, 34102WORK TYPE: Full Time

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Vice President for Quality, Safety, and Patient Experience will work collaboratively with the Chief Nurse to implement clinical quality and patient safety activities for the NCH Healthcare System. This position is responsible for continuous improvement of safety, quality and satisfaction in the care delivered. The Vice President for Quality, Safety, and Patient Experience leads all efforts in the transformation of the consumer experience to foster a “patient and family centered” culture and works in partnership with all departments across the organization to assess and deliver NCH brand promise. The Vice President for Quality, Safety, and Patient Experience is committed to advancing healthcare quality and safety by focusing on improved outcomes and efficiencies, increased capacity, and provision of safe, timely, cost-effective, patient-centered care. This position supports a culture of high reliability and utilizing data driven measures across the organization to develop programs to improve the quality and safety of care and services to our patients. With an ever-changing, fast paced healthcare environment, the Vice President for Quality, Safety, and Patient Experience guides future-focused transformation through strategies and tools such as evidence-based practices and standardization; the use of data analytics to achieve effective and efficient operations; and flexibility in promoting quick adaption to opportunities or changing needs for optimal patient outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned.

In Collaboration With the CNE/CNO), the Vice President for Quality, Safety, and Patient Experience will implement the organizations plans in clinical quality and patient safety on our journey to organizational high reliability.Supervises the work of the Manager of Patient Experience who serves as a subject matter expert on established and evolving best practices related to service and patient experience and engagement, patient rights, and meeting the needs of diverse populations through interpreter services and spiritual care services. This position will continually assess, review, evaluate, develop and implement programs to expand what the organization is doing to achieve the bold goals as outlined by the NCH Strategic Plan.Responsible for ensuring all external data submission is accurate, complete, and timely for external reporting.In collaboration with the Chief Nurse, provides quality performance improvement consultation to hospital service lines. Develops, implements, and monitors the Quality Assurance and Performance Improvement annual plan and forecasts toward the achievement of the True North goals and objectives.Leads and supports the effort to develop a culture of safety with the goal of becoming a Highly Reliable Organization with a goal of zero harm.Partners with the executive leadership teams and departments to ensure the quality program effectively measures, assesses and continuously improves the care and services provided.Participates in organizational intensive assessments and root cause analysis reviews to identify system issues.Serves as a key partner for Medical Staff and administrative leaders to achieve True North goals and advance the vision for clinical excellence and the effective use of resources through CQI.Works collaboratively with IT, hospital and clinic leadership and medical staff leadership to ensure performance data is analyzed, communicated and routinely provided in accordance with achieving True North.Improves data monitoring tools and metrics for analyzing and reporting Vizient data to enhance quality initiatives including the development of dashboards for key quality improvement initiatives.Engages and supports leadership in developing process improvements based on best practice, standards, and regulations, in partnership with Lean Transformation Leaders and clinical/support operations. Provides Quality oversight of the Peer Review Process to include OPPE, FPPE, and case review for the Peer Review Committee.Patient Experience Program: Collaboration of service departments that enhance the patient experience; track and monitor patient improvement initiatives with priorities targeted to improve patient experience.Supports LEAN principles of continuous improvement, functioning as a champion of change.Prepares, plans and leads all activities of the Quality Assurance Committee.Responsible for preparing and coordinating documents for external surveys (e.g. Leapfrog and AHA survey).Responsible for oversight of the data abstraction for CMS reportable measures.Participates in Joint Commission Taskforce and responsible for compliance with PI standards.Assist in preparations for board and physician meetings.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Minimum of a Bachelor’s Degree in a Clinical or Healthcare related field; Master’s and RN degree preferred.Professional certification in Quality.Minimum Experience: 8+ years of progressive management experience in an integrated health system, with experience in the areas of clinical quality management, performance improvement, patient safety, and patient experience. Key characteristics of the incumbent will include: Ability to inspire, create, and articulate a shared, compelling vision which translates into actionable measures to attain the organization’s strategic performance goals.Knowledge: A broad and in-depth knowledge of quality management, patient safety, health information technology and peer review to enhance physician performance and practice efficiency.Special Skills/Equipment: Proven ability to work cross-functionally in team environments to develop, evaluate, and execute best practice initiatives designed to promote excellence across the care continuum. Demonstrated innovative ideas in health care delivery with ability to influence and acquire necessary resources across departments. High emotional quotient with a mature, self-confident demeanor that is effective and credible across all levels of the organization, including senior management and medical staff. High level of proficiency with analytic tools and ability to display data for action-oriented results.Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows