Manager, Front of House Operations Graylyn Conference Center

7 days ago

WinstonSalem, United States InsideHigherEd Full time

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryThis individual must exude professionalism and spread a passion for service through a natural leadership presence. Sets the example for the high standards expected from the legacy of Mrs. Gray. Ensures a sense of home and unparalleled quality of service. This position will oversee Front Desk Coordinator(s) Front of House Staff and Supervisor(s) in addition to the Security and Night Audit units. This position will be responsible for working varied shifts at the discretion of the Assistant General Manager / Director of Room Operations.Job Description

Essential Functions:

  • This position will be the leader for all customer-focused interactions with our guests in Room Operations.

  • Recruits, hires, and trains new staff members.

  • Schedules and oversees staff and functions of Security, Night Audit, Front Desk, Bell Services, Transportation, and Valet.

  • Ensures the training of and execution of the highest level of guest service and adherence to standards.

  • Serves as key administrator for Property Management Software system for room operations-related functionality.

  • Oversees inventory of all front-of-the-house print materials.

  • Oversees the Retail Outlets and Estate offered amenities.

  • Facilitates the delivery of product and service delivery to meet or exceed guest expectations.

  • Efficiently develops an extensive knowledge of Graylyn facilities and relevant historical facts to best guide and provide a Graylyn experience to our guests.

  • Manage weekly payroll and expenses to the previously allocated budget.

  • Implements procedures and policies to advance operations.

  • Attends weekly meetings and disseminates the information to the staff.

  • Handles any client or staff conflicts as well as issues with the daily activities of in-house groups.

  • Adheres to the policies of the resort as set forth by the Employee Handbook and reports any observed violations to Human Resources.

  • Maintains a good working relationship with all departments.

  • Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree plus two years of related experience with some supervisory experience, or an equivalent combination of education and experience.

  • Ability to create a captivating environment.

  • Ability to learn and perform all essential functions of direct reports.

  • Excellent communication skills, both verbal and written.

  • Ability to make independent judgment decisions.

  • Excellent interpersonal skills, including customer service skills.

  • Managerial capabilities, including making schedules.

  • Ability to exercise independent judgment.

  • Ability to resolve conflicts among guests and or employees.

  • Ability to organize space and equipment.

  • Ability to interact with guests positively and tactfully.

  • Ability to operate computers, knowledge of Opera, and general knowledge of MS Office or Google suite of products.

  • Ability to troubleshoot computer errors and system problems.

  • Valid driver's license with a good driving record; must be insurable.

  • Ability to work any assigned shift/work schedule.

  • Subject to both environmental conditions: activities occur both inside and outside.

Preferred Education, Knowledge, Skills, Abilities:

  • Previous experience in the Hospitality industry.

Physical Requirements:

  • Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

  • Physical activities include: stooping, crouching, reaching, standing, pushing, pulling, walking, lifting, grasping, talking, and hearing.

  • The worker is required to have visual acuity to operate motor vehicles.

Environmental Conditions:

  • The worker will be subject to both environmental conditions: activities occur both inside and outside.

  • 90% of working hours will be standing or walking.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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