Services Account Management Consultant

3 weeks ago

Glen Burnie, United States Dell Full time

Federal Services Account Management Consultant

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Federal Services Account Management Consultant on our Account Services Management Team in Maryland.


What you’ll achieve
As a Federal Services Account Management Consultant, you will serve as a dedicated support services resource for the United States Government and will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies. You will serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements. You will also provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements. You will be operating within the most complex services delivery processes spanning multiple service areas, build and foster a broad network across the customer and business. You will be providing monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

You will:

  • Be the Account Management/Customer Advocate and works closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.

  • Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.

  • Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.

  • Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance

  • Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Typically requires 12+ years of related experience in a similar position

  • Must be a US citizen and must have an active TS/SCI clearance with polygraph

  • Complex problem solving and strong communication skills (written, verbal and listening)

  • Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment

Desirable Requirements

  • Experience with Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems.  Recommended certifications: A+, Security+, MCITP/MCSE, VCP, RHSA
  • Familiarity with the following: Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R244525

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

  • Sales Account Manager

    1 month ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionDreamcrafters Management is one of the most prominent consulting and sales firms in the Colombia area.  Our data-driven results have made us one of the leaders in customer acquisition. Due to our increasing clientele, we have expanded our organization from a team of 5 to over 30 this year alone. Our hope is to develop into...

  • Sales Account Manager

    2 days ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionDreamcrafters Management is one of the most prominent consulting and sales firms in the Colombia area.  Our data-driven results have made us one of the leaders in customer acquisition. Due to our increasing clientele, we have expanded our organization from a team of 5 to over 30 this year alone. Our hope is to develop into...

  • Sales Account Manager

    4 days ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionDreamcrafters Management is one of the most prominent consulting and sales firms in the Colombia area.  Our data-driven results have made us one of the leaders in customer acquisition. Due to our increasing clientele, we have expanded our organization from a team of 5 to over 30 this year alone. Our hope is to develop into...

  • Entry Level Management Consultant

    3 weeks ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionWho We Are: DreamCrafters Management a local firm that specializes in marketing, sales, and brand management for some of the most exciting and well-known companies in the world today. Simply put – DreamCrafters Management uses proven marketing methods and is responsible for bridging the gap between the services our clients...

  • Entry Level Marketing

    2 months ago

    Glen Burnie, United States DreamCrafters Management Full time

    As a progressive company in the sales and marketing industry, our firm continues to set the standard for excellence in customer acquisition and establishing a repeat customer base for clients. Our firm has teamed up with the leading provider of technology, communications, information, and entertainment products. Our victories are due to our in-house training...

  • Entry Level Marketing

    2 months ago

    Glen Burnie, United States DreamCrafters Management Full time

    As a progressive company in the sales and marketing industry, our firm continues to set the standard for excellence in customer acquisition and establishing a repeat customer base for clients. Our firm has teamed up with the leading provider of technology, communications, information, and entertainment products. Our victories are due to our in-house...

  • Entry Level Marketing

    3 weeks ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionAs a progressive company in the sales and marketing industry, our firm continues to set the standard for excellence in customer acquisition and establishing a repeat customer base for clients. Our firm has teamed up with the leading provider of technology, communications, information, and entertainment products. Our victories...

  • Entry Level Account Manager

    1 month ago

    Glen Burnie, United States DreamCrafters Management Full time

    Elite Visionary is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...

  • Entry Level Account Manager

    1 month ago

    Glen Burnie, United States DreamCrafters Management Full time

    Elite Visionaryis a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...

  • Entry Level Account Manager

    1 month ago

    Glen Burnie, United States DreamCrafters Management Full time

    Elite Visionary is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...

  • Entry Level Account Manager

    2 weeks ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionElite Visionary is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client...

  • Entry Level Account Manager

    1 month ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionElite Visionary is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retention. Our outreach and communication methods connect us with customers to promote various services and increase client...

  • Leasing Consultant

    2 months ago

    Glen Burnie, United States Maryland Management Full time

    Job DescriptionJob DescriptionSalary: Maryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As...

  • Bookeeper Accounting Professional

    2 weeks ago

    Glen Burnie, United States Metropolitan Management Full time

    Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a talented Accounting Professional to join our team. In this role, you will work closely with our management team to maintain accurate financial records and ensure the company’s compliance with all legal requirements. Your responsibilities will...

  • Account Manager

    1 month ago

    Glen Burnie, United States Architectural Surfaces Group Full time

    Job DescriptionJob DescriptionABOUT USArchitectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying...

  • Management Trainee

    2 weeks ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionWe are on a mission to find a high-performing, ambitious individual to have an immediate opportunity as a Management Trainee with us. Aspiring leaders looking for a supportive culture with individualized training tailored towards their learning abilities will thrive as part of a winning Management Trainee team.With our footprint...

  • Management Trainee

    1 month ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionWe are on a mission to find a high-performing, ambitious individual to have an immediate opportunity as a Management Trainee with us. Aspiring leaders looking for a supportive culture with individualized training tailored towards their learning abilities will thrive as part of a winning Management Trainee team.With our footprint...

  • Marketing Management

    4 weeks ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionFor those who find themselves eager to express their creativity, live an active lifestyle, and are unafraid to stand out, DreamCrafters Management has the job for you! There are hundreds of brands out there and thousands of products and services. There is an even wider variety of companies to choose from when bringing one's...

  • Assistant Manager

    3 weeks ago

    Glen Burnie, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionOur firm is seeking an Entry Level Assistant Manager who is looking for a career that offers constant coaching, development, and long-term growth. The Entry Level Assistant Manager will monitor the program’s implementation and evaluate progress to determine changes in the running and focus of the campaigns managed. We are...

  • Area Leasing Consultant

    2 weeks ago

    Glen Burnie, United States GY Properties Full time

    Job DescriptionJob DescriptionTHE OPPORTUNITY – About GY PropertiesGY Properties is a U.S. real estate company headquartered in Philadelphia, PA, specializing in acquisition, development, construction and in-house management of multifamily residential properties and high-end residential condominiums. GY Properties has been doing business for more than 30...