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Continuum Care Coordinator
2 months ago
Responsible for supporting all non-clinical functions throughout the Continuum. Supports daily activities of Case Managers and Physicians. Ensures data integrity related to all applicable in-scope inpatient and outpatient services. Coordinates data input, analysis, and reporting for KPGA Continuum utilization management, continuing care services, case management, and outside services management.
Essential Responsibilities:- Supports all non-clinical functions throughout the Continuum.
- Facilitates discharge planning for members across the Continuum.
- Answers phones to respond to all inquiries made by patients, vendors, and other healthcare recipients. Must be able to handle at least 100-150 calls per day.
- Must be able to work in a call centric environment and meet daily metrics.
- Must be able to work in a productivity driven environment to meet the need of members and providers.
- Enters authorization/referral data into required applications for all levels of care, ensuring the correct admitting, principal, and discharge diagnoses, bed types, discharge date, and other applicable fields.
- Ensures accuracy of Tapestry Census Reports by reviewing/updating authorizations daily and attending case management rounds to update diagnoses or other information as needed or indicated.
- Documents outside medical services and enters referrals into Tapestry for all applicable levels of care.
- Ascertains eligibility and benefits for all admissions and every 7 days thereafter (or other designated time frame).
- Ascertains admission status via physician order for weekend retro admissions, enters authorization, and sends to CM/UM for review.
- Coordinates data and reporting needs, data collection process, and data processing issues; provides timely utilization data and analytic support.
- Collaborates with other organizational units and outside facilities to obtain, verify, and/or provide information, e.g. works with KP Claims and external vendors to reconcile billed charges.
- Answers inquiries and educates members, physicians, and hospitals on covered benefits and other related topics.
- Provides information and assistance to members during claims review process and coordinators authorized and non-authorized claims review.
- Coordinates and supervises air and ground transportation and authorization review for said services.
- Coordinates durable medical equipment for members.
- Maintain the consistency and integrity of all applicable utilization tracking management systems.
- Schedules member appointments and coordinates care as needed.
- Determine admission status via MD order for weekend retro admissions, enter authorization & forward to ICM for review.
- Work pended claims in Tapestry pool, forwards to appropriate Continuum staff for investigation as needed and pend back to claims pool when completed.
- Run, print, and make copies of Tapestry census for rounds. Attend case rounds with Continuum staff & Physicians.
- Copy required sections of members charts for referrals to all levels of care and place on front of chart as requested by Case Manager/Utilization Reviewer.
Basic Qualifications: Experience
- Minimum two (2) years of relevant experience.
- High School Diploma or General Education Development (GED) required.
- Certified Professional Coder within 6 months of hire OR Certified Outpatient Coder within 6 months of hire OR Certified Coding Specialist within 6 months of hire
- Able to apply critical thinking, analytic techniques, problem solving, and computer skills to all inpatient and outpatient data.
- Strong analytic and communication skills (written and verbal)
- Expertise with tracking, spreadsheets, and graphic computer systems operating on PC mainframes.
- Knowledge of health plan benefits
- Understanding of medical center operations, complex health systems, with the ability to quickly grasp and apply policies and procedures.
- Data entry experience.
- Working knowledge and use of the most up-to-date ICD manual, as well as CPT/HCPCS codes.
- Understanding of health care payment mechanisms (capitation, fee-for-service, etc.)
- Functional knowledge of computers, fax machines, and copiers.
- Excellent customer service skills.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Clinical background preferred.
- Medical Terminology Certification preferred.
- Bachelors degree.
