Client Care Coordinator
4 weeks ago
LoveBird Healthcare is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a Client Care Coordinator, you will be responsible for managing and overseeing our team of care providers, ensuring that our clients receive the highest level of care and support.
Key Responsibilities:- Manage and oversee our team of care providers
- Communicate effectively with caregivers, clients, families, and other parties
- Manage caregiver schedules and requests for time off
- Manage all client schedules, ensuring care plans are being met
- Maintain accurate client documentation
- Participate in/conduct caregiver trainings
- Maintain compliance with all legal and company requirements at all times
- Ensure that our clients are receiving the very best in care
- Willingly participate in night/weekend on-call rotation
- Support caregivers, clients, and families by providing accurate information
- Maintain a compassionate demeanor at all times
- Remain calm and collected in difficult situations
- See that all measures are taken to protect client privacy and dignity
- Develop treatment/care plans and see that they are properly carried out
- Document and report any issues or violations to upper management immediately
- Make oversight visits to supervise and assess caregivers
- See that client care charts/logs are maintained and monitor client progress
- Work to foresee challenges and implement proactive solutions
- Demonstrate ability to be a problem solver
- Collect feedback to ensure client satisfaction
- Provide information to prospective clients and follow up with them
- Participate in interviewing, hiring, evaluation, and discipline processes
- Take and conduct referral calls
- Follow-up with leads
- Send marketing emails to potential clients/leads
- Experience in home care or other health service industries preferred
- Requires proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint)
- Must possess and demonstrate excellent communication, human relations, and organizational skills
- Required to travel throughout the assigned communities to complete job duties
- Driver's license
- Two years office experience, and private duty or healthcare experience preferred
- Worked as a Client Coordinator or Care Coordinator in home health preferred
High school diploma required, LPN, Medical Assistant or CNA with experience and CPR/BLS Card
Interpersonal Skills:Excellent people, time management, confidentiality and Courtesy skills are a key asset for this position
Work Schedule:This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites
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