Client Care Coordinator

4 weeks ago


Evergreen Park, Illinois, United States Lovebird Home Care Full time
Job Title: Client Care Coordinator

LoveBird Healthcare is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a Client Care Coordinator, you will be responsible for managing and overseeing our team of care providers, ensuring that our clients receive the highest level of care and support.

Key Responsibilities:
  • Manage and oversee our team of care providers
  • Communicate effectively with caregivers, clients, families, and other parties
  • Manage caregiver schedules and requests for time off
  • Manage all client schedules, ensuring care plans are being met
  • Maintain accurate client documentation
  • Participate in/conduct caregiver trainings
  • Maintain compliance with all legal and company requirements at all times
  • Ensure that our clients are receiving the very best in care
  • Willingly participate in night/weekend on-call rotation
  • Support caregivers, clients, and families by providing accurate information
  • Maintain a compassionate demeanor at all times
  • Remain calm and collected in difficult situations
  • See that all measures are taken to protect client privacy and dignity
  • Develop treatment/care plans and see that they are properly carried out
  • Document and report any issues or violations to upper management immediately
  • Make oversight visits to supervise and assess caregivers
  • See that client care charts/logs are maintained and monitor client progress
  • Work to foresee challenges and implement proactive solutions
  • Demonstrate ability to be a problem solver
  • Collect feedback to ensure client satisfaction
  • Provide information to prospective clients and follow up with them
  • Participate in interviewing, hiring, evaluation, and discipline processes
  • Take and conduct referral calls
  • Follow-up with leads
  • Send marketing emails to potential clients/leads
Requirements:
  • Experience in home care or other health service industries preferred
  • Requires proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint)
  • Must possess and demonstrate excellent communication, human relations, and organizational skills
  • Required to travel throughout the assigned communities to complete job duties
  • Driver's license
  • Two years office experience, and private duty or healthcare experience preferred
  • Worked as a Client Coordinator or Care Coordinator in home health preferred
Education:

High school diploma required, LPN, Medical Assistant or CNA with experience and CPR/BLS Card

Interpersonal Skills:

Excellent people, time management, confidentiality and Courtesy skills are a key asset for this position

Work Schedule:

This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites



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