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STEPS Technical Support Specialist

2 months ago

Lexington, United States InsideHigherEd Full time
Job Title:

STEPS Technical Support Specialist

Requisition Number:

TE08588

Department Name:

8W300:Graduate School

Work Location:

Lexington, KY

Salary Range:

$19.18 - $30.68/hour

Type of Position:

Temporary

Position Time Status :

Full-Time

Physical Requirements:

Sitting at a desk for long periods of time

Shift:

Work Shift
Full Time, Monday – Friday between 8am – 5pm

Expected # of Hours Per Week
40

Job Summary:

The Graduate School is looking for an Individual to provide professional technical support to Faculty, Staff and Students at the Graduate School. This position will assist by researching and answering questions, troubleshooting problems, and maintaining databases. Identifying problems, researching answers, and guiding clients through corrective steps. Onboarding end users into grad school systems as well as basic training to the end users in program basics navigation. Improving client references by writing and maintaining basic documentation. Improves systems by identifying problems and recommending changes. Other duties as required.

Skills / Knowledge / Abilities:

Technical proficiency, communication, problem solving, customer service. Slate experience highly desired.

Does this position have supervisory responsibilities? :

No

Deadline to Apply:

11/18/2024

Our University Community:

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.