Manager of Business Development Reps

3 days ago

Maitland, United States Staples, Inc. Full time

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. 

The Manager of Business Development Representative will be responsible for leading a BDR team that contributes to Staples success by connecting potential customers with the right Staples platform to meet and or solve their business needs. The successful candidate will have an opportunity to significantly impact the growth and development of our lead generation team and will work closely with Sales peers, Operations and Marketing to ensure the success of the program. This team has a large effect on Staples bottom line: executing at the top of the funnel is what drives revenue out of the bottom by ensuring we are hitting and exhausting the best quality leads.

 

What you’ll be doing:

  • Lead front line representatives with consistent coaching, developing and accountability to ensure selling processes, strategies and initiatives are being executed with quality and efficiency
  • Consistent call coaching sessions and crucial conversations.
  • Responsible for the execution of sales strategies within their given team/campaign focus while capturing regular intel on what is working well, what are the obstacles and what are the areas of needed improvement.
  • Responsible to deliver on team productivity KPI’s. 
  • Improve rep, team, and campaign performance by call listening, call coaching and collaboration while ensuring sellers have proper support and foundation for success
  • Creating and fostering a diverse, inclusive, and positive environment.
  • Responsible for meticulous hiring for new associates while supporting supplemental training and support.
  • Vocalizes team feedback and recommendations to sales leadership for efficiency improvements and evolution of campaign and sales strategy.
  • Facilitate performance evaluations, reviews, and any formal performance improvement plans for the members of the Sales team. 
  • Maintain proper and thorough documentation for all associates.

 

What you bring to the table:

  • Proficient in resolving complex customer needs and conflicts.
  • Ability to work with cross-functional groups
  • Ability to think strategically combined with ‘on your feet’ thinking
  • Ability to multi-task
  • Detail-oriented with a high level of personal accountability
  • Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
  • Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
  • Comfortable and professional on camera for business meetings and executive-level engagements.

     

What’s needed- Basic Qualifications

  • Bachelor’s Degree or equivalent work experience

 

What’s needed- Preferred Qualifications

  • Proven industry experience and connections 
  • Practical knowledge of full Office Suite products

 

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

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