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Kellogg Center Operations Manager

3 months ago

East Lansing, United States InsideHigherEd Full time

Job no: 962639
Work type: Support Staff
Pay Grade: 12
Major Administrative Unit / College: Division Of Student Life And Engagement
Department: Culinary Services Kellogg Operations 40001194
Sub Area: APSA- Pro Supervisory
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Residential and Hospitality Services, Professional Supervisory- APSA, Full Time (90-100%), Union
Position Summary

Manages and oversees the Kellogg Center Front Desk, PBX, Reservations, Parking Ramp, and other assigned guest service areas of the hotel; develops and maintains all policies and procedures for the Kellogg Center Front Office areas; interviews, schedules, trains, evaluates and supervises all Kellogg Center Front Office team members; resolves hotel guest complaints and monitors guest satisfaction; serves as a liaison with guests, vendors, and other University departments to provide outstanding hotel service; serves as part of the hotel management team; prepares financial and other operational reports as needed.

All positions in SLE are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community.

Unit Specific Education/Experience/Skills

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Hospitality Business or a related field; one to three years of related and progressively more responsible or expansive work experience in managing a hotel front office area; or an equivalent combination of education and experience.

Desired Qualifications

Experience with hotel computer systems including Opera, Saflok, B4checkin, and Kipsu; experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+ and gender backgrounds.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Cover Letter

Work Hours

Days, nights, weekend and holidays based on business needs. Rotating days off.

Website

CARRERS.MSU.EDU

Bidding eligibility ends July 2, 2024 at 11:55 P.M.

Advertised: Jun 26, 2024 Eastern Daylight Time
Applications close: Jul 9, 2024 Eastern Daylight Time