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Customer Service Representative
3 months ago
Job Description
Join our dynamic team as a Customer Service Representative and play a crucial role in addressing customer inquiries and resolving complaints. In this role, you will interact with customers to provide information about products and services, determine billing issues, and offer solutions or follow-up as needed. This position requires flexibility to cover hours between 8am to 7pm CST from Monday to Friday, including occasional Saturdays and overtime as needed. Initially, you will work on-site in O'Fallon, MO on a temporary hybrid schedule, transitioning to a full on-site arrangement in the future. This is not a fully remote role.
Essential Skills
- Experience in customer service, particularly in handling inbound and outbound calls
- Ability to manage 40-50 calls per day and maintain control of the conversation
- Proficiency in using multiple systems to research, analyze, and resolve customer inquiries
- Strong interpersonal and communication skills, capable of working effectively in a team environment
- Ability to navigate and adapt to changing business priorities and support different teams as needed
- Flexibility to work different shifts as needed, including the primary hours of 10:30am to 7:00pm CST
This is a Contract-to-Hire position with a duration of 2032 Hour(s).
Work Site
This is a hybrid position requiring some days on-site in O'Fallon, Missouri and some days remote.
Work Environment
The position begins with an on-site training period lasting approximately 6-8 weeks, Monday to Friday, from 8:30am to 5:00pm. Following training, the role shifts to a hybrid schedule, with three days in the office and two days working from home. The interview process involves a single on-site interview, with quick decision-making expected. The full-time conversion salary for this role is $42,500.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
